Aspire Technology Solutions on cord

Aspire Technology Solutions

IT Service Account Manager

External position
London, UK
Hiring internally for Aspire Technology Solutions?
Consultancy · Computer and Network Security · Cloud and Infrastructure
Delivering technology like no other.
Posted
2 weeks ago
Checked
cord regularly checks that external positions are still open
16 hours ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Mid, Senior, Lead
Core skills considered: Account Management, Client relations
Other skills considered: Customer service, Stakeholder Management

Logistics

Base salary: £50K - £75K
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

As an IT Service Account Manager, you will be responsible for ensuring the delivery of high-quality services to some of Aspire's largest customers. It is a crucial role that allows us to generate positive relationships with our clients; providing a mechanism to understand their ever-changing business requirements and how IT services can be best utilised to help meet those needs.

You will take ownership for the overall service experienced by the customer. Taking on the role of a trusted adviser and acting as a bridge between the customer and Aspire's internal teams, you will provide a personalised interface that focuses on ensuring that the highest levels of customer satisfaction are achieved and sustained. You will be responsible for managing complex service situations and work to continuously identify improvements to the way in which services are delivered.

Working collaboratively with customers in support of their IT strategy, you will be able to quickly gain a thorough understanding of the technologies in use and how the client's IT business systems can be best utilised to help meet organisational goals. In doing so, you will be able to build long-lasting, mutually beneficial partnerships that focus on providing true value to customers through IT expertise in order to ensure that they continue to benefit from the services we provide.

Acting as the voice of both the customer and Aspire itself, this is a challenging role in which the Business Relationship Manager will be expected to ensure a positive perception of the IT service is maintained across all parties. You will be required to consult with a number of internal and external business streams in order to conduct the ongoing review of IT service and will help to identify and implement opportunities for improvement and optimisation throughout the life of a client's agreement, providing advice and guidance with regards to ongoing IT strategy and planning.


What you will be doing

  • Developing and maintaining strategic business relationships with customers.
  • Integrating yourself within the customer's organisation to fully understand their primary business objectives with a view to being able to advise on long term IT strategy.
  • Conducting regular service reviews with clients.
  • Collating information to design and create service reports in line with specific customer requirements.
  • Providing regular and accurate management reporting.
  • Identifying opportunities for long term account development and growth.
  • Presenting to customers at a number of levels from end users to business executives.
  • Acting as a point of escalation for significant issues and complaints whilst identifying suitable methods for resolution.
  • Creating and maintaining service enhancement plans, ensuring that actions are followed through to completion.

You will suit the role if you have

  • Previous experience of working for an IT Managed Service Provider.
  • A good understanding of the components of IT infrastructures including Connectivity, Telephony, Managed Networks, Cloud, Hosting and Application services.
  • Exceptional customer service skills and demonstrable experience in managing complex service situations.
  • The ability to communicate effectively with a large and varied number of stakeholders.
  • Exceptional negotiation skills with the ability to maintain the highest levels of professionalism.
  • The ability to collaborate closely with other internal teams and influence colleagues.
  • A demonstrable ability to think both operationally and strategically.
  • A sound level of business acumen and the ability to make sensible commercial decisions.
  • Demonstrable ability to seek out new ideas and use external information, outside of the company, to provide recommendations and solutions to problems.
  • A full UK driving license.

Company Benefits

  • Travel benefits including free parking and subsidised travel passes
  • Health Cash Plan
  • Cycle to Work Scheme
  • Network Benefits
  • Employee Assistance Program
  • Enhanced Annual Leave Entitlement (increasing with length of service)
  • Enhanced Maternity, Paternity and Parental Schemes
  • Enhanced Pension Scheme
  • Tech Purchase Scheme
  • Electric Vehicle Salary Sacrifice Scheme
  • Employee referral scheme
  • New business referral scheme
  • Discounted Gym Membership
  • Life Assurance and Critical Illness cover
IT Service Account Manager at Aspire Technology Solutions
Position posted 2 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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