Atos on cord

Atos

Agent Maestro

External position
Causewayside, Edinburgh, UK
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Consultancy · Computer and Network Security · Cloud and Infrastructure
Trusted partner for your Digital Journey.
Posted
a month ago
Checked
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2 days ago

Skills & Experience

Job roles: Business Operations
Experience level: Senior, Lead
Core skills considered: Business Analysis, Business Development Strategy, Stakeholder Management
Other skills considered: Process management, Project Management, Building Teams

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Agent Maestro is responsible for transforming operational processes across the Closed Book Pensions business through the adoption of Atos Agentic methodologies and intelligent automation.

This role owns the complete lifecycle of process transformation, taking business processes through a structured framework of:

Discover 12 Refine 12 Simplify 12 Optimise 12 Agentify

The Agent Maestro will establish the standards, governance, operating model and execution framework required to transition manual and semi-automated pension administration processes into controlled, compliant, agent-driven services.

Operating within a highly regulated environment, the role will ensure all agentic solutions are designed with governance, risk management, auditability, customer protection and operational resilience embedded from inception. The position acts as the bridge between business operations, technology, risk, compliance and customer governance functions, ensuring alignment with Atos principles of governance-by-design, operational accountability, controlled decision boundaries and human oversight.


Key Responsibilities

1. Agentic Transformation Leadership

  • Define and own the Closed Book Pension Agentification Framework.
  • Create a repeatable methodology for identifying, assessing and prioritising candidate processes.
  • Lead transformation initiatives from current-state assessment through to production deployment.
  • Establish transformation roadmaps aligned to business strategy, customer outcomes and regulatory obligations.
  • Drive measurable improvements in cost, quality, productivity, customer experience and risk reduction.

2. Process Engineering & Optimisation

  • Analyse end-to-end pension administration processes.
  • Eliminate waste, duplication, complexity and non-value-add activities.
  • Standardise operational procedures across products and servicing functions.
  • Design target-state operating models suitable for autonomous and semi-autonomous agent execution.
  • Define human-agent interaction models and escalation frameworks.

3. Agentic Operating Model Design

  • Establish governance frameworks for agentic operations.
  • Define agent roles, responsibilities, decision rights and control boundaries.
  • Design operating models incorporating:
  • Human-in-the-loop controls
  • Exception handling
  • Audit management
  • Regulatory oversight
  • Service monitoring
  • Performance measurement
  • Create standards for agent lifecycle management.

Atos guidance emphasises that agents must operate within defined decision boundaries, KPI frameworks and controlled human oversight.

4. Regulatory & Risk Governance

  • Ensure all agentic solutions comply with:
  • FCA Consumer Duty
  • Operational Resilience requirements
  • Data Protection regulations
  • Treating Customers Fairly principles
  • Vulnerable Customer obligations
  • Outsourcing and third-party governance requirements
  • Lead risk assessments for all transformation initiatives.
  • Develop control frameworks and risk mitigation plans.
  • Define monitoring and assurance requirements.
  • Support internal audit, risk and compliance reviews.

5. Model Office & Testing

  • Design and maintain an Agentic Model Office environment.
  • Develop testing frameworks covering:
  • Process accuracy
  • Operational resilience
  • Customer outcomes
  • Regulatory compliance
  • Exception management
  • Business continuity
  • Establish production readiness criteria.
  • Lead pilot and controlled rollout programmes.

6. Stakeholder Leadership

  • Engage with Executive Committees, Customer Committees and Transformation Boards.
  • Build strong partnerships with:
  • Operations
  • Technology
  • Risk
  • Compliance
  • Legal
  • Data teams
  • Service Delivery functions
  • Act as the organisational authority for agentic transformation.
  • Present business cases, progress reports and outcome metrics to senior stakeholders.

7. Benefits Realisation & Performance Management

  • Define success measures for agentic deployment.
  • Establish KPI and KRI frameworks.
  • Monitor:
  • Productivity gains
  • Customer outcomes
  • Error reduction
  • Straight-through processing
  • Service quality
  • Regulatory compliance
  • Deliver continuous improvement plans.

Key Deliverables

The Agent Maestro will be accountable for:

  • Agentification Methodology
  • Process Assessment Framework
  • Agentic Operating Model
  • Agent Governance Framework
  • Model Office Environment
  • Risk & Control Framework
  • Transformation Roadmaps
  • Benefits Realisation Dashboard
  • Regulatory Assurance Evidence Packs
  • Executive Steering Committee Reporting

Essential Experience

  • Significant experience within pensions administration, life & pensions or regulated financial services.
  • Extensive business transformation leadership experience.
  • Proven track record of operating model design.
  • Expertise in process optimisation methodologies.
  • Experience implementing automation, AI or digital transformation solutions.
  • Strong understanding of operational risk and governance frameworks.
  • Experience working within FCA-regulated environments.
  • Executive stakeholder management experience.

Essential Skills

  • Process Re-engineering
  • Lean / Continuous Improvement
  • Operating Model Design
  • Business Architecture
  • Risk & Controls
  • Regulatory Compliance
  • Change Management
  • Stakeholder Engagement
  • AI & Agentic Operating Models
  • Benefits Tracking
  • Executive Communication
  • Data-led Decision Making

Company Benefits

  • 25 days annual leave
  • Private medical insurance
  • An attractive pension scheme
  • Flexible benefits scheme, permitting the purchasing of discounted products and services
  • Unlimited opportunities to learn in our Training platforms
  • Development program
Agent Maestro at Atos
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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