AutogenAI on cord

AutogenAI

Head of IT

External position
London, UK
Hiring internally for AutogenAI?
Machine Learning and AI · Productivity Tools · Software Development
AutogenAI uses cutting-edge natural language processing technology to help companies write tenders, proposals and marketing copy, saving time and money and improving win rates
Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Head of Infrastructure
Experience level: Lead, Leadership
Core skills considered: Azure, AWS
Other skills considered: Cloud Computing, Security and Compliance

Logistics

Base salary: £60K - £70K
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

AutogenAI has grown from a couple of dozen people in a shared London office to over a hundred staff across the UK, US and Australia, over 4 years. The Head of IT owns the corporate technology behind that growth: identity and access, devices, offices and networks, the SaaS estate, and the IT side of our security and compliance programme. This is a hands-on leadership role. You'll govern direction, spend and processes, and manage an excellent first line support specialist, while staying close enough to the work to fix the problem in front of you.

You'll work alongside the Head of GRC, who owns the compliance frameworks and auditor relationships, and the Platform team, who own production infrastructure. You own the corporate IT controls that both depend on, and the evidence that proves they work.


Responsibilities

  • Identity and access: You'll own Microsoft 365 and Entra ID, including Global Admin and break-glass accounts, conditional access, and SSO/SCIM across the SaaS estate. You'll hold privileged and emergency access to critical systems, with documented runbooks so access never depends on one person.
  • Devices and endpoints: You'll manage the full lifecycle of laptops and mobiles across three countries: procurement, Intune enrolment and configuration, patching, encryption, asset tracking, secure wipe, disposal and ownership transfer.
  • Joiners, movers and leavers: With People and hiring managers, you'll own the JML procedure for employees and contractors. That means access ready before day one, changed when roles change, and removed promptly on exit. You'll also close the gaps in contractor on- and offboarding and keep dormant accounts under control.
  • Offices and networks: You'll run IT for our London and Gold Coast, AU office, covering the network, Wi-Fi, firewalls, physical access, meeting rooms, and the relationships with building management and suppliers. For New York and the Gold Coast, you'll set standards, provide remote support and train on-site IT contacts. You may also set up new offices.
  • IT support and your team: You'll own the ticket queue, the SLAs and a regular satisfaction survey. You'll line manage and develop our first line IT Support Engineer, and own and improve the AI assistant that handles first-line support in Slack.
  • Audit readiness and control translation: We hold ISO 27001, 27017 and 27018, Cyber Essentials Plus, Defence Cyber Certification, SOC 2 and IRAP. With the Head of GRC, you'll map each control to the systems and practices that satisfy it, explain our setup to auditors in their terms, and agree remediation where there's a gap. You'll produce the evidence for each audit cycle, including device compliance, access reviews, firewall rule audits, physical security assessments and monthly HR security reviews. You'll also keep a runbook of what each audit needs, where the evidence comes from and when it's due. For our FedRAMP programme and US-restricted systems (including GCC High), which are run by our US DevSecOps engineers, you'll coordinate where corporate IT touches that boundary.
  • SaaS, AI tooling and automation: You'll govern what software we buy, approve, license, secure and retire, and lead a consolidation programme across an estate that has grown organically. You'll administer our Claude and other AI accounts, MCP connectors and custom Slack integrations, and help colleagues use them securely. You'll remove toil through Slack workflows and Claude scheduled tasks.
  • Procurement and policy: Govern renewals, vendor reviews and a formal purchasing process. You'll also keep IT policies (acceptable use, devices, access) current, approved through the Information Security Governance Committee, and followed.

Requirements

  • Experience: You'll have 5+ years in IT operations, including at least 2 in a lead or management role, in a multi-office or largely remote company. Ideally you've run corporate IT for 100-200 people, owning identity, endpoints, offices and SaaS at the same time.
  • Compliance fluency (essential): You'll have hands-on experience taking IT controls through at least two of ISO 27001/27017/27018, Cyber Essentials Plus, DCC, SOC 2 or IRAP. That includes mapping controls to implementation, preparing evidence and working with auditors directly. You build evidence collection into day-to-day operations rather than scrambling at audit time. Candidates without this experience won't be progressed.
  • Microsoft depth: You'll have current, hands-on administration experience across M365, Entra ID, conditional access, Intune, Defender, Exchange and SharePoint governance. You'll also have managed a mixed macOS and Windows fleet through MDM with secure baselines and compliance reporting.
  • Networking: You'll have practical experience with office networking and firewall administration, including rule reviews and change control e.g. Meraki and Fortigate.
  • Commercial management: You'll have owned renewals, negotiated with suppliers and run a purchasing process.
  • Judgement and communication: You know the difference between a control that protects the company and one that just slows people down. You can explain it to a sales director who wants a new tool by Friday, write clear procedures, and make a risk or budget case to the executive team.
  • Ownership and leadership: You fix things nobody asked you to, you document what you build, and you make sure nothing critical depends on you alone. You've managed at least one person and take their development seriously.
  • Vetting: You'll be willing to undergo national security vetting to at least BPSS level.

Bonus points

  • You're familiar with AWS, Azure or Google Cloud account structure, Cloudflare, domain registrars and certificate management, enough to hold emergency access and support Platform.
  • You've deployed, administered and used LLM tools to run IT itself, such as support assistants, scheduled tasks and MCP connectors.
  • You're comfortable with Slack Workflow Builder and other low-code automation. Scripting is useful but not central.
  • You've worked with UK defence (DCC or MOD), Australian government (IRAP) or US federal (FedRAMP) requirements, or with customers who run their own security due diligence.
  • You hold Microsoft 365/Azure administrator certifications, CompTIA Security+ or equivalent.
  • You've been through a company doubling in size and know what breaks when it does.

Company Benefits

We are a remote-friendly company, with two optional office days in London each week and occasional working retreats in sunny locations.
We’re very open to discussion around working hours and other flexibilities. Additionally, you’ll get your choice of laptop, a home office allowance, 28 days holiday + 8 bank holidays, and more.
Head of IT at AutogenAI
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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