Ben on cord

Ben

Head of Implementation

External position
London, UK
Hiring internally for Ben?
HR and Recruitment
We're not your average benefits platform; we're the unordinary force that uplifts people's lives.
Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
12 hours ago

Skills & Experience

Job roles: Head of Operations
Experience level: Lead, Leadership
Core skills considered: Building Teams, Business development, Stakeholder Management
Other skills considered: Project Management, Technical Direction, Business Analysis

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

As our Head of Implementation, you will build the foundations that let implementation scale: the operating model, the process and the standards we need to grow well beyond where we are today. Enterprise implementation is slow and manual almost everywhere, so you will rebuild ours around agents, which almost no delivery leader gets the chance to do on live enterprise builds. Through all of it, you own how our largest customers experience Ben, from the enterprise sales conversation through to a confident go-live.


Things you will be working on

  • Transform how we implement enterprise customers: today we deliver well on the strength of the people doing it, and that ceiling is now the thing holding us back. Rebuild the operating model, the standards and the reusable components so we can take on far more without adding a person for every customer, and collapse the time it takes a customer to reach value.
  • Make implementation AI-native: our builds are technically complex (integrations, eligibility logic, huge volumes of data). Decide what agents can genuinely own, where humans stay in the loop, then rebuild delivery around that. We expect a function where your team's time goes on judgement and relationships while the repeatable work runs itself.
  • Own the ARR we launch: every pound of new revenue goes live through your team. Builds land on the date we promised, at a standard the customer never has to think about, from the first enterprise conversation through to go-live.
  • Open up partner-led delivery: as our partner operation grows, partners will implement alongside us. Set the standards, the enablement and the oversight that make a partner-led build hold the same bar as one of ours.
  • Be the person customers trust when it matters: when a build gets difficult, you are in the room. Hold the relationship with the executive sponsor, make the tough decisions, and see it through.
  • Lead the team through the change: you will lead 8 to 10 Implementation Managers through a transformation of how they work. Bring them with you, develop the people already leading within the team, and build the bench that lets this function keep growing.
  • Make the wider business faster because of you: partner with commercial, customer and product leaders so the journey joins up before, during and after a build, and so what your team learns changes what we sell and what we build.

You will love this role if you have...

  • Built an implementation function: you have scaled a delivery, implementation or professional services function in a scaling B2B SaaS company, including the operating model, the standards and the process. You can show what changed because of it: time to go-live, delivery quality, how many customers a team could carry.
  • Led enterprise delivery: multi-country or multi-entity programmes with deep integration and data work, long timelines and stakeholder groups that reach the C-suite. You know how large organisations behave, where their delays come from, and how to hold a date when their side slips.
  • Built and led teams: you have hired, developed and retained delivery people, including people who lead others. You can name individuals who are measurably better for having worked with you, and you have handled the harder conversations as well as the good ones.
  • Technical credibility: you hold your own on integrations, APIs, data mapping and configuration logic on a technical product. You can tell when a technical answer does not add up, and you know which calls are yours to make and which belong with your team.
  • Taken a team through an AI shift: you have changed how a delivery organisation works using AI, decided what machines own and what people own, and carried the team and your customers through that change. You have a view on what implementation looks like when agents handle the repeatable work, and the conviction to argue for it and resource it.
  • Carried a commercial number: revenue going live, delivery margin, retention in the accounts you launched. You are at home in enterprise sales conversations, setting scope and timelines in front of a customer that you are then held to.

Nice-to-haves

  • Benefits, HR or payroll: or another domain where the data volumes and the compliance rules both bite, and a mistake shows up in someone's pay.
  • A technical background: solutions engineering, pre-sales or technical support alongside implementation.
  • Partner or channel delivery: you have set up professional services or delivery partners to implement on your behalf, and held them to your own quality bar.

Company Benefits

(... It's all in the name!😉)

💰Competitive base salary +equity, so you own what you build

💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250

🔋£500 annual Learning & Personal Development Ben Balance: plus 3 days paid study leave a year to support you with your professional development

👩🏽‍💻 £500 work from home set up allowance, which you can put towards your home office

🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!

🏖 28 days of holidays a year (plus bank holidays, which you have the option of swapping for days of celebration that are significant to you)

🌴...and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!

🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting

🧠 Comprehensive and tailored mental health support through a leading provider

💪 Access to a Gympass membership!

❤️ Comprehensive Private Medical Insurance

🍿 Team activities: we have quarterly team social budgets to support spending time together and we frequently organise company wide events

📅 Flexible working - we're serious about life/work balance

Head of Implementation at Ben
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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