Blink on cord

Blink

Implementation Manager

External position
London, UK
Hiring internally for Blink?
Communications · Messaging
Blink is a mobile app for frontline workers that unifies access to the people, processes, communications, and applications that frontline workers need.
Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
17 hours ago

Skills & Experience

Job roles: Implementation Manager
Experience level: Mid, Senior, Lead
Core skills considered: Project Management, Customer service, Customer support
Other skills considered: Business Analysis, SaaS

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

The Professional Services team is an integral part of Blink. You'll be fundamental in taking our customer-focused ethos to the next level, project managing and nurturing our customers through their Blink implementations. You'll be responsible for managing your own portfolio of Commercial-sized customers, with a longer-term goal of owning our Enterprise accounts.


Responsibilities

  • Proactively working with new and prospective customers to enable them to get the most value from our platform
  • Supporting new customers through their onboarding and implementation via demos, presentations, workshops, meetings, and training
  • Managing multiple ongoing implementation projects end-to-end
  • Building strong relationships with key stakeholders quickly
  • Planning and leading the onboarding of new customers onto our platform
  • Increasing customer satisfaction, adoption, and engagement
  • Identifying customers' needs and looking for opportunities to promote other Blink features and services, where you think value can be added
  • Building self-help resources, such as articles, videos, and demos, to get customers set-up and ready to launch Blink successfully to their organisations
  • Automating the onboarding processes for customers using the latest tools
  • Supporting with the delivery of insightful webinars, training and creating reusable collateral
  • Keeping track of customer satisfaction, and coming up with ways to always improve their service and experience

Requirements

The successful candidate will be resourceful, inquisitive, and a fast learner, who can easily connect with our customers. You'll be able to pick up new concepts quickly and empathise with customer pain points. You'll have 3-5 years of relevant delivery experience.

  • Previous experience in an onboarding role, within a B2B SaaS business
  • Involvement in a scaling Professional Services function and business, where you can share ideas and drive growth
  • Strong project management skills, always keep to deadlines, and quick to follow-up with customers
  • Strong technical and digital skills, able to automate tasks using online tools
  • Familiarity with leading-edge AI tools, their place in your personal workflow, and a curiosity about AI's potential to automate repetitive tasks across teams.
  • Empathetic and sincere about solving customer problems
  • Strategic thinker, able to align technology solutions with business objectives and drive measurable value
  • The ability to work autonomously with excellent discipline
  • Knowledge of SaaS software and awareness of the typical customer lifecycle within the sector
  • Experience in a metric-driven environment, held accountable for the success of your projects
  • A self-starter, eager to learn and thrive in a high-functioning team, with the autonomy to run complete project lifecycles
  • Ruthlessly organised, able to balance competing tasks, provide regular updates and represent Blink as a world-class product
  • Familiar with change management principles and experience driving organisational change in customer businesses
  • Track record of being the star performer on a team and exceeding the goals you set yourself - we want to win, and we want you to win!
  • Preferred: Professional competency in French or Spanish.

Company Benefits

You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious team embarking on a journey most start-ups can only dream of! Benefits include:

  • Competitive salary – and equity in the company
  • A quirky, spacious, natural light-filled office in London
  • 25 days a year off (plus public holidays!)
  • Everything you need to feel good: massages, weekly HIIT and yoga classes
  • Learning&development focus, plus mentorship options. We’ll do everything we can to get you to the top of your game
  • The kit you need to do a great job
  • Private healthcare, Ride2Work, pension scheme
Implementation Manager at Blink
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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