BNY Mellon on cord

BNY Mellon

Vice President, Production Services Application Support

External position
Manchester, UK
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Finance
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Posted
2 months ago
Checked
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11 hours ago

Skills & Experience

Job roles: VP of Engineering
Experience level: Leadership
Core skills considered: SQL, PowerShell
Other skills considered: Python, Artificial Intelligence

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

This individual will work as part of the BNY Pershing Technology Applications Support Group. The role requires close collaboration with colleagues across the Technology organisation, various business units, and client-facing teams. You will operate in a dynamic environment consisting of BNY Pershing-developed and third-party software applications.

You will be responsible for providing application monitoring and support to a range of internal Pershing technical and non-technical teams, the Client Support team, external third-party application support groups, and users of BNY Pershing-hosted applications. Issues may not always originate from the software itself and may instead relate to business processes, user activity, or recent software releases. As such, you will be expected to quickly investigate the potential source of issues, resolve them where possible, and route them to the appropriate teams when resolution falls outside the Applications Support Group.

The core support hours for the team are 08:00 to 18:00 on site, with additional support provided by the team in India from 02:00 to 08:00, Monday to Friday.


Responsibilities

  • Provide application monitoring and support to internal Pershing technical and non-technical teams, the Client Support team, external third-party application support groups, and users of BNY Pershing-hosted applications.
  • Investigate issues to determine whether they originate from software, business processes, user activity, or recent software releases, and route them to the appropriate teams when resolution falls outside the Applications Support Group.
  • Support live problems with urgency, recover priority incidents under pressure, and maintain core support coverage across on-site and offshore support hours.
  • Use SQL scripting, automation, monitoring, and observability tools to improve operational resilience, service health, reliability, and incident response.

Requirements

  • Excellent SQL scripting skills.
  • Strong scripting and automation skills using languages such as PowerShell, Python or VBScript.
  • Proven skills and track record in AI automation, including the use of intelligent automation capabilities to reduce manual effort, improve operational efficiency, and enhance incident response workflows.
  • Experience applying AI and automation solutions for alert correlation, anomaly detection, predictive monitoring, and service optimisation.
  • Strong understanding of Site Reliability Engineering (SRE) principles, including service health, reliability, availability, observability, incident reduction, and continuous service improvement.
  • Experience with SRE practices such as monitoring and alert tuning, incident management, post-incident reviews, root cause analysis, and the automation of operational tasks.
  • Experience of using monitoring and observability tools such as AppDynamics, Splunk, Grafana, Cloudprober, and Moogsoft.
  • Knowledge of multi-tier application architecture.
  • Experience of web technologies and internet-based applications.
  • Experience of working with production and non-production environments.
  • Experience of recovering priority incidents with limited support and operating effectively under pressure.
  • Experience building and maintaining automated runbooks and operational tooling to support application recovery, health checks, and environment validation.
  • Basic understanding of message queuing technologies such as IBM WebSphere MQ or Microsoft MQ.
  • Knowledge of issue and problem tracking systems such as ServiceNow.
  • Demonstrated ability to improve operational resilience through automation, scripting, and reliability engineering best practices.
  • Excellent verbal and written communication skills.
  • Demonstrates the right attitude towards the role and is willing to support all products and respond to live problems with the highest priority.
  • Demonstrates the ability to work with cross-continental and cross-cultural support teams, with a proven ability to liaise and coordinate across disparate and multi-disciplined teams.
  • Maintains a high level of professionalism when communicating with external clients and internal users to resolve problems.
  • Takes ownership of issues and strives to bring them to closure while managing expectations effectively.
  • Results-oriented, with excellent analytical and problem-solving skills, and the ability to lead by example.
  • Maintains an attitude of continual service improvement, proactively identifying opportunities to suggest improvements and drive change.
Vice President, Production Services Application Support at BNY Mellon
Position posted 2 months ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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