Board Intelligence on cord

Board Intelligence

Digital Customer Success Associate

External position
London, UK
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Active
over 6 months ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Entry, Junior
Core skills considered: Account Management, CRM, Customer service, Customer support
Other skills considered: CX, Copywriting, Data Analysis

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

The Customer Success team partners with our clients to drive strong adoption and value realisation across their organisations. As a GTM Graduate on the Digital Customer Success track, you will join the Digital CS team for your first nine months, then complete a three month rotation in Sales. You are a permanent hire from day one. The rotation structure exists to build broad commercial capability in your first year, not as a trial period.

In Digital CS you will help deliver engaging onboarding experiences for new customers and support the portfolio of Scaled accounts through digital first engagement, working daily with AI tools such as Claude alongside Planhat and Pendo. You will learn how personalised, high quality customer success is delivered efficiently at scale. In your Sales rotation you will see the other side of the customer lifecycle, how opportunities are qualified, how value is articulated commercially, and how revenue conversations are run.

Programme structure

  • Months 1 to 9: Digital Customer Success, your primary placement.
  • Months 10 to 12: Sales rotation, three months embedded with the Sales team.
  • Permanent from day one. The programme is a development structure, not a fixed term contract or a trial.
Main Responsibilities

Digital Customer Success, months 1 to 9

  • Support onboarding for new customers, coordinating kickoff activity, preparing materials and tracking progress to launch.
  • Help run digital first engagement across the Scaled portfolio, contributing to in app guidance, lifecycle campaigns and self serve content.
  • Use AI tools to draft, personalise and scale customer communications, playbooks and summaries, with review before anything reaches a customer.
  • Monitor customer health and product usage data, flag risk and adoption signals early, and help build the reporting the team relies on.
  • Keep customer records and workflow data accurate in Planhat, and identify manual steps that can be automated.
  • Contribute to renewal preparation by pulling together usage evidence and value stories for the team.
Sales rotation, months 10 to 12
  • Support the Sales team with pipeline hygiene, opportunity tracking and CRM accuracy.
  • Research target accounts and contribute to account planning and outreach preparation.
  • Qualify inbound interest against agreed qualification frameworks and hand over cleanly to the relevant Account Executive.
  • Sit in on customer conversations, then capture actions, follow ups and next steps.
  • Apply AI tooling to research, note taking and follow up drafting to speed up the sales cycle.
Person Specification

We hire for aptitude, not credentials. There is no degree requirement for this role. We welcome applications from graduates, bootcamp graduates, apprentices, and people who have built relevant capability through work experience or self directed learning. If you can show us how you think and what you have built, that counts.

What we look for

  • AI native ways of working. You already use AI tools to do your own work better and you can explain where they help and where they do not.
  • Comfort with data. You can work with a spreadsheet or a dashboard, spot what looks wrong, and explain what the numbers mean in plain language.
  • Clear written communication. You can write something a customer would be happy to receive.
  • Curiosity. You ask why until you reach the real problem rather than stopping at the first answer.
  • Commercial interest. You want to understand how the business makes money and how customers get value.
  • Ownership. You follow things through and you tell people early when something is at risk.
  • Collaboration. You bring people in rather than working around them.
Nice to Have
  • Exposure to a SaaS or technology business through a placement, internship or part time role.
  • Familiarity with a CRM or customer success platform such as Salesforce, Planhat or Pendo.
  • Any hands on automation or scripting experience, for example Python, Zapier, Make or Excel automation.
  • Interest in corporate governance, boards or professional services.
What Good Looks Like
  • Practical experience delivering onboarding and digital engagement for enterprise customers.
  • Evidence of AI and automation work you have shipped that saved time or improved a customer outcome.
  • A working understanding of how a B2B SaaS commercial engine operates across Customer Success and Sales.
  • A clear view of where you want to specialise, backed by real work rather than assumption.
  • The foundations to move into a Customer Success or commercial role as your next step.
Digital Customer Success Associate at Board Intelligence
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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