Borderless on cord

Borderless

Customer Success Manager

External position
London, UK
Hiring internally for Borderless?
HR and Recruitment · Technology · LegalTech
The world’s workforce migration platform, reducing economic inequality by giving workers the freedom to live in any country
Active
a month ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Mid, Senior, Lead
Core skills considered: Account Management, Customer service, Customer support
Other skills considered: Communication software, CRM, Hubspot

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Delivering successful outcomes and an incredible experience is central to how we partner with customers. Operating around a brilliant platform, the customer success team plays a critical role in ensuring every customer feels supported, reassured and able to achieve their goals.

We're hiring for a Customer Success Manager to support a book of SMB customers. In this role, you'll be the primary point of contact for your customers - owning relationships end-to-end, delivering an exceptional service experience, and supporting customers through complex immigration processes. Don't worry if you don't have immigration experience yet: we'll train you and support you in gaining an accessible accreditation.

As a Customer Success Manager, you'll own the customer relationship end to end - the relationship, the health of the account, the renewal and the growth, delivering a seamless customer experience that turns customers into active advocates for Borderless.

You'll manage a portfolio of accounts, understand customer needs, proactively solve problems, and identify opportunities to improve retention and grow accounts. You'll also contribute to shaping and improving our Customer Success processes as we scale.


Responsibilities

Your key responsibilities will include:

  • Gold-Standard Customer Experience and Relationships: Deliver high-quality, consistent service across the customer journey, ensuring customers achieve their desired outcomes efficiently. Build, maintain, and grow strong customer relationships.
  • Communication, Inside and Out: Phone first! Be someone who picks up the phone before sending an email. Be just as clear and just as quick with colleagues in Support, Immigration and Product, because most of what a customer experiences is decided internally before it ever reaches them.
  • Problem-Solving & Conflict Resolution: Proactively manage and resolve challenges, especially in high-stakes or time-sensitive situations.
  • Execution and Reliability: Be the person nothing falls through. Nothing dropped and nothing overdue, whether it came from a customer or from another team, with our systems kept current enough that anyone could pick up your accounts cold.
  • Team Collaboration: Follow our Customer Success processes and contribute the ideas that improve and scale them. Work closely with Product, Engineering, Immigration Advisors, Operations, Support, and Sales to deliver a seamless end-to-end experience, using data and system insights to inform decisions.

The Ideal Candidate Will Bring

We value attitude, mindset, and potential as much as background.

  • Customer Experience: 2-4 years' experience in Customer Success, Account Management, Sales, or another customer-facing role.
  • Commercial Confidence: You've run a renewal or held a price conversation, or you're clearly ready to. This role carries a number.
  • Comfort on the Phone: You're confident speaking with customers and naturally default to calling rather than emailing.
  • Collaborative Mindset: You enjoy working cross-functionally, particularly with Immigration, Support, Product and Sales.
  • Problem-Solving Skills: Able to identify customer needs and take ownership of solutions.
  • Startup Mentality: Comfortable in a fast-paced, sometimes ambiguous environment where processes are still being built and refined.
  • Tech-Savvy: Comfortable learning and using systems such as HubSpot, Intercom, Metabase or similar, and confident using AI tools well in your day-to-day work.
  • A Self-Directed Learner: You can point at something you taught yourself recently, and tell us why.
  • Curiosity About Immigration: Prior experience isn't required, but genuine interest is encouraged. We are passionate about this!

Nice to have

  • Immigration or regulated-industry experience: Prior immigration experience is a big plus, but not required. We'll fully support training and accreditation so you can confidently support customers in this area.

Company Benefits

🏢 3 days in office, 2 days remote

🌮 Monthly company in-office lunches

🕺 Monthly company team events

✈ Annual offsite (our last one was in Palma!)

👩‍⚕️ Comprehensive private medical insurance.


Holidays & Remote Work

✈ 25 days holiday each year + 3 days between 25th December and 31st January, plus bank holidays

💻 1-week work-from-anywhere policy


Growth & Development

📚 £500 annual Learning&Development budget

📈 6-month performance reviews and promotion opportunities


Equipment & Other Perks

🖥️ Laptop and peripherals — whatever you need to work effectively

🚲 Cycle to Work scheme

💰 Employer pension contributions via Smart Pension

👟 Gym in Shoreditch Exchange

☕️ Onsite barista

Customer Success Manager at Borderless
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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