Boston Consulting Group on cord

Boston Consulting Group

Global UX Designer Senior Manager

External position
London, UK
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Consultancy
Unlocking the potential of those who advance the world
Posted
2 months ago
Checked
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4 hours ago

Skills & Experience

Job roles: UX Designer
Experience level: Senior, Lead
Core skills considered: User Research, User Testing, UXPin, Wireframing, Prototyping
Other skills considered: Storyboards, User Flows, User Personas, User Stories

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

As a member of BCG's Global IT Design Center of Expertise (CoE), you will be working to help define and design the delivery of service experiences for employees. You'll be responsible for the creation and evaluation of service design blueprints, research, quant behavioural measurement and the analysis of employee needs. We are seeking an analytical and experienced Service Designer to join our dynamic cross-functional team. The ideal candidate will have a passion for designing value-creating, measurable and value creating service experiences.


Key Responsibilities

  • Develop service design blueprints and guidelines to ensure consistency across services and to achieve BCG's strategic goals.
  • Utilize journey mapping, needs and sentiment analysis, quant measurement and other tools, methods, or processes to understand and define end-to-end service experience.
  • Align with the CoE Value Measurement framework to capture and track service quality, efficiency and advocacy.
  • Conduct qualitative and quantitative user research to understand employee needs, behaviors, and pain points.
  • Analyze behavioural analytics data to inform design decisions.
  • Create meaningful and actionable insights into our employees' behaviors, needs, expectations, and pain points.
  • Work collaboratively across teams, disciplines, and regions to ensure a diverse approach to problem-solving.
  • Engage with senior leadership, showcasing service design work and evidencing the value your research and design work has accrued initiatives.
  • Gather feedback to refine and improve service designs.
  • Iterate on designs based on analytics and feedback to enhance the services experience.
  • Stay uptodate with the design methods, tools, processes and technologies.
  • Advocate for and implement best practices in service design.

What You'll Bring

Experience:

  • Minimum of 7 years of commercial experience in service design, preferably in a large, global enterprise.
  • Proven experience in research and analysis to create actionable insights.
  • Practical knowledge of iterative design approaches
  • Comfortable leading service design workstreams in large global teams across multiple time zones, collaborating with a diverse set of stakeholders.

Skills:

  • Expertise in service design, design strategy, journey mapping, needs and sentiment analysis and quant behavioural analytics measurement
  • Strong understanding of user-centered design principles and methodologies.
  • Very strong communication and presentation skills, with the ability to articulate design decisions and collaborate effectively with cross-functional teams.

Personal Attributes:

  • Innovative thinker with a passion for solving complex problems.
  • Self-motivated with the ability to manage multiple workstreams simultaneously.
  • Strong interpersonal skills and the ability to work effectively in a global, hybrid working environment.
  • Outcome and measurement driven and focused on solving user and business problems.
  • Pragmatic and adaptive thinker who can adjust design processes and approaches to project demands and deadlines.
  • Ability to navigate high levels of ambiguity.
  • Hands-on practitioner able to think conceptually and work practically.
  • Compelling storyteller and communicator.

Qualifications:

Bachelor's degree in Product Design, Service Design, or equivalent experience. Master's degree preferred.

Global UX Designer Senior Manager at Boston Consulting Group
Position posted 2 months ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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