Bupa group on cord

Bupa group

Credit Controller

External position
London, UK
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Insurance · HealthTech
Our purpose is helping people live longer, healthier, happier lives and making a better world.
Posted
a week ago
Checked
cord regularly checks that external positions are still open
16 hours ago

Skills & Experience

Job roles: Finance/Accounting
Experience level: Mid
Core skills considered: Accounts receivable, Accounting software, Financial reporting
Other skills considered: Excel, Customer service

Logistics

Base salary: £30K - £30K
Employment type: FTC
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

As a Credit Control Officer, you'll be responsible for managing customer accounts, reducing outstanding debt and supporting positive customer outcomes. You'll work closely with patients, customers and colleagues across the business to resolve account queries, encourage timely payments and help maintain strong financial controls.

This is a great opportunity for someone who enjoys building relationships, solving problems and delivering excellent customer service in a fast-paced healthcare environment.


How you'll help us make health happen

  • Manage a portfolio of customer accounts, focusing on reducing outstanding balances and resolving aged debt.
  • Build strong relationships with customers and key contacts to support timely payment of invoices.
  • Contact customers by phone, email and letter regarding overdue accounts.
  • Respond to customer and patient account queries in a professional and supportive way.
  • Investigate and help resolve account disputes by working closely with internal departments.
  • Prepare accounts for referral to collection agencies or legal representatives when required.
  • Provide regular updates and reporting on account status and debt recovery activity.
  • Work with customers to minimise unallocated cash and payment discrepancies.
  • Support continuous improvement of credit control processes and reporting.
  • Build effective relationships with colleagues across Finance and the wider business.
  • Support additional projects and activities within the Billing and Credit Control team when required.

Key Skills/responsibilities Required for this role

We're looking for someone who combines strong customer service skills with excellent attention to detail and good financial awareness.

  • Previous experience in credit control is required - please ensure this is listed on your application.
  • Experience within a hospital or clinic credit control environment would be advantageous.
  • Strong communication skills and confidence speaking with a range of customers and stakeholders.
  • Experience managing account queries and resolving issues professionally.
  • Good analytical skills and the ability to investigate discrepancies and identify solutions.
  • Strong organisational skills and the ability to manage deadlines effectively.
  • Experience using Microsoft Excel, Word and Outlook.
  • A high level of accuracy and attention to detail.
  • The ability to work independently and prioritise workload effectively.
  • A positive, flexible and customer-focused approach.
  • Experience using healthcare finance systems would be beneficial but is not essential.

Company Benefits

  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan and life insurance
  • Annual performance-based bonus
  • Onsite gyms or local discounts where no onsite gym available
  • Various other benefits and online discounts
Credit Controller at Bupa group
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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