Bupa group on cord

Bupa group

Operation Capacity Planner

External position
Brighton, UK
Hiring internally for Bupa group?
Insurance · HealthTech
Our purpose is helping people live longer, healthier, happier lives and making a better world.
Posted
a week ago
Checked
cord regularly checks that external positions are still open
11 hours ago

Skills & Experience

Job roles: Business Operations
Experience level: Mid, Senior
Core skills considered: Business Analysis, Business development, Business Development Strategy, Data Analysis
Other skills considered: Excel, Power BI, SQL

Logistics

Base salary: £40K - £40K
Employment type: Permanent
Remote working: Hybrid (up to 4 remote days p/w)
Visa sponsorship: Not available

Job Description

Responsible for developing strategic and tactical capacity planning assumptions and models that influence operational, financial and transformation decision making across Bupa Global operations. The role will operate with significant autonomy in the production of forecasts, modelling assumptions and business recommendations, escalating where material risks, service impacts or financial implications are identified. The holder will collaborate extensively with senior operational leaders, Finance Business Partners, Transformation, Global Planning and Operational MI teams to ensure resource requirements are understood, modelled accurately and communicated effectively. The role will influence decisions relating to budget allocation, recruitment planning, business cases, organisational design and operational readiness across multiple global locations and channels


How you'll help us make health happen

  • Develop and maintain global capacity planning models across all Global & Regional operation.
  • Build long-term workforce and demand forecasts using historical trends, seasonality, strategic growth assumptions and operational drivers.
  • Produce relevant modelling, assumptions and analysis in supporting Head of Operations Strategy for the three-year strategic planning and roadmap.
  • Translate customer demand and workload forecasts into accurate resource requirements across all operational teams to feed into the Planning team who will deliver scheduling to key teams.
  • Partner and build strong collaboration with Operational Leaders, Planning, Finance and Transformation teams to support annual budgeting, reforecasting and investment planning activity.
  • Support business transformation initiatives by modelling workforce impacts, productivity assumptions, benefits realisation and return on investment outcomes.
  • Produce scenario modelling to assess impacts of business change, customer growth, regulatory requirements, operational strategy and commercial opportunities.
  • Provide strategic insight and recommendations to senior stakeholders to support decision making and business planning.
  • Work closely with the Global Planning Manager to ensure strategic forecasts align with short and medium-term operational resource plans.
  • Monitor actual performance against forecast assumptions and identify opportunities, risks and emerging trends with the support of the Planning & MI Teams.
  • Support operational leaders with understanding forecast impacts relating to recruitment, attrition, shrinkage, utilisation and productivity
  • Provide clear and concise reporting packs, presentations and executive summaries for senior leadership forums.
  • Ensure consistency, governance and integrity across all planning methodologies, assumptions and modelling standards.
  • Drive continuous improvement in forecasting accuracy, planning capability and workforce analytics.
  • Maintain long-term planning models, demand drivers, forecasting trackers and supporting documentation for audit trail.

Key Skills/Qualifications needed for this role:

  • Significant experience within workforce management, operational planning or capacity planning in a complex multi-channel contact centre environment.
  • Proven experience building long-term capacity models and strategic workforce forecasts.
  • Strong commercial and financial acumen with experience supporting budgeting and business case development.
  • Demonstrated ability to influence and present insight credibly to senior stakeholders.
  • Experience supporting transformation programmes and modelling operational change impacts.
  • Strong analytical and problem-solving capabilities with attention to detail and accuracy.
  • Advanced capability in Excel, data analysis and presentation of complex information.
  • Experience working within global or multi-site operations preferred.
  • Knowledge of customer contact operations, productivity metrics, shrinkage methodologies and workforce optimisation principles.
  • Experience using Power BI, SQL or data visualisation tools advantageous.

Academic/Professional qualifications

  • Degree level qualification or equivalent professional experience in Business, Finance, Mathematics, Data Analytics preferred.
  • Advanced analytical and modelling capability with strong expertise in Microsoft Excel and workforce planning methodologies.
  • Experience with Workforce Management and forecasting platforms desirable, such as NICE IEX, Verint, Genesys, Power BI or equivalent technologies.

Company Benefits

  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan and life insurance
  • Annual performance-based bonus
  • Onsite gyms or local discounts where no onsite gym available
  • Various other benefits and online discounts
Operation Capacity Planner at Bupa group
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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