Cambridge Spark on cord

Cambridge Spark

Programme Manager

External position
Hiring internally for Cambridge Spark?
EdTech · E-Learning
Digital Skills for Workforce Transformation
Posted
a week ago
Checked
cord regularly checks that external positions are still open
6 hours ago

Skills & Experience

Job roles: Project Manager
Experience level: Mid, Senior, Lead
Core skills considered: Business Analysis, Project Management, Stakeholder Management
Other skills considered: Customer service, Communication software

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

We are looking for a customer-focused Programme Manager who takes full accountability for the implementation and delivery of our Education Programmes. This is not a passive administrative role-it is a central position where you will drive customer delight and ensure our programmes are delivered to a "Gold Standard." You will act as the primary bridge between our clients and our internal teams, managing the entire lifecycle from proposal handover to final delivery while driving client and learner satisfaction.


Key Responsibilities

Client Stakeholder Management

  • Act as the main day-to-day point of contact for clients, driving momentum and energy in our partnerships through the delivery phase
  • Work closely with the sales team to manage stakeholder relationships, ensuring a seamless bridge between the commercial promise and operational reality
  • Own the service relationship, acting as the primary problem-solver for client queries and maintaining a 24-hour SLA for replying to emails
  • Proactively manage feedback with clients, explicitly demonstrating the improvements and solutions we suggest based on client and learner feedback

Programme Implementation & Delivery

  • Operational Readiness: Lead critical technical checks, specifically managing IT whitelisting and firewall clearance to ensure seamless access for learners before launch
  • Own the implementation: Partner with Sales and Product teams to understand client needs, ensuring the programme is set up and implemented to specification
  • Drive delivery: Maintain full ownership of all programme communications and timelines, ensuring every aspect of the delivery is planned and executed on time. This includes scheduling of workshops and trainers, setting learners up on EDUKATE.AI and sending learner comms.
  • Take decisive action to ensure agreed outputs are consistently met and that the programme is delivering what the customer needs
  • Lead in-person coordination, including hosting learners in the office or onsite with clients as required (current programmes run in Cambridge and London - occasional travel to other locations may be required)

Quality Assurance & Learner Experience

  • Review learner feedback after each touchpoint to identify friction points, working immediately with internal teams to overcome these issues
  • Maintain high Net Promoter Scores (NPS) from our learners by ensuring negative feedback is addressed with concrete solutions
  • Serve as the day-to-day point of contact for learners, ensuring queries are resolved timely
  • Communicate clearly and regularly with client leads regarding learner performance, issues, and onboarding progress

Growth & Collaboration

  • Collaborate across internal stakeholders (Curriculum, Operations) to ensure seamless service delivery that drives revenue
  • Identify referral and growth opportunities to pass on to relevant sales teams

Candidate Specification: Essential

  • You have a minimum of 3+ years of experience working within an Education setting
  • You have experience working across Corporate or funded education sectors
  • You possess excellent customer service and communication skills (written and spoken)
  • You are effective at planning and managing your own time with excellent attention to detail
  • You are a strong team player who can also work independently
  • You have a "Can-do" attitude and a desire to continuously learn and improve

Desirable

  • Project Management experience
Programme Manager at Cambridge Spark
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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