Camlin Group on cord

Camlin Group

Technical Writer

External position
Hiring internally for Camlin Group?
Manufacturing · Engineering
Optimising the world’s infrastructures
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Technical Writer
Experience level: Mid
Core skills considered: Technical Writing
Other skills considered: Product Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Technical Writer is responsible for creating, maintaining and continuously improving customer-facing product documentation across Camlin's product portfolio.

The role ensures customers, partners, service teams and internal stakeholders have access to clear, accurate and consistent information that supports product adoption, configuration, operation and successful outcomes. Working closely with Product Management, Engineering, Services and Commercial teams, the Technical Writer translates complex technical concepts into practical, user-focused documentation that helps customers realise value from Camlin's products.

The role will develop a deep understanding of Camlin's products, customers and operational environments, becoming a trusted partner to Product Managers and a key contributor to product adoption, customer success and portfolio growth.


Key Responsibilities

Product Documentation

  • Create, maintain and improve customer-facing product documentation across the portfolio.
  • Develop user documentation, product behaviour documentation and product configuration documentation.
  • Produce analytics and insight documentation that explains product outputs, calculations and customer value.
  • Create training, onboarding and enablement materials to support customer adoption.
  • Produce release notes and customer-facing release communications.
  • Ensure documentation remains accurate, current and aligned with released product functionality.
  • Support documentation updates throughout the product lifecycle.

Documentation Standards & Quality

  • Apply documentation standards, templates and best practices across Product.
  • Ensure consistency of terminology, structure, style and presentation across documentation.
  • Participate in documentation review and quality assurance activities.
  • Maintain document version control and change histories.
  • Support the development of documentation processes and governance frameworks.
  • Identify opportunities to improve documentation quality, usability and accessibility.

Product Knowledge & Customer Understanding

  • Develop a strong understanding of Camlin's products, customer workflows and operational environments.
  • Work directly with customers, field teams and product teams to understand how products are deployed and used.
  • Translate complex technical concepts into clear, practical guidance for different audiences.
  • Capture and document customer workflows, operational processes and best practices.
  • Identify gaps, ambiguities and inconsistencies in product documentation and product behaviour.
  • Support Product Managers by highlighting areas where customer understanding can be improved.

Information Architecture & Knowledge Management

  • Organise documentation in a structured and scalable manner across the portfolio.
  • Maintain documentation catalogues, knowledge repositories and content inventories.
  • Support the development of documentation taxonomies and navigation structures.
  • Create reusable content and promote consistency across product documentation.
  • Contribute to the development of a searchable product knowledge ecosystem.

Collaboration with Product Management

  • Work closely with Product Managers throughout the product lifecycle.
  • Support product launches by ensuring documentation is complete, accurate and available when required.
  • Ensure documentation reflects intended use cases, customer value propositions and product positioning.
  • Support the creation of consistent messaging across documentation, onboarding materials and training content.
  • Help identify customer knowledge gaps and product adoption barriers.

Collaboration with Engineering

  • Work closely with Engineering teams to understand product functionality and technical changes.
  • Convert technical information into customer-facing documentation suitable for a range of audiences.
  • Validate documentation against product behaviour and release content.
  • Collaborate with Engineering Technical Writers to maintain alignment between technical and customer-facing documentation.
  • Ensure customer-facing documentation accurately reflects product capabilities while remaining accessible and understandable.

Success Measures

  • High-quality customer-facing documentation available for major products and releases.
  • Documentation delivered in line with product release schedules.
  • Improved consistency across product documentation.
  • Reduction in support queries caused by unclear or incomplete documentation.
  • Positive feedback from customers, services teams and internal stakeholders.
  • Improved customer onboarding and adoption outcomes.
  • Increased reuse of documentation standards, templates and best practices across the portfolio.
  • Continuous improvement in documentation quality, usability and accessibility.

Experience & Skills

  • Experience creating technical, product or customer-facing documentation for software, SaaS, technology or industrial products, including hardware and firmware-based solutions.
  • Excellent written communication skills with the ability to explain complex concepts clearly and concisely.
  • Strong attention to detail and commitment to accuracy.
  • Ability to work effectively with technical subject matter experts and cross-functional teams.
  • Experience creating user guides, knowledge-base content, training materials or similar documentation.
  • Strong organisational skills and the ability to manage multiple priorities simultaneously.
  • Comfortable engaging directly with customers and internal stakeholders to gather information and validate content.
  • Experience working within product, engineering or technology organisations is desirable.
  • Familiarity with content management systems and documentation platforms is desirable.

Key Expectations

  • Use AI-assisted tools to accelerate content creation, review, summarisation and maintenance.
  • Develop effective prompting techniques to extract, structure and refine information from technical subject matter experts.
  • Use AI to identify documentation gaps, inconsistencies and opportunities for improvement.
  • Support the creation and maintenance of AI-searchable knowledge bases and documentation repositories.
  • Improve documentation quality, consistency, reuse and discoverability through the effective use of AI-assisted tools.
  • Evaluate emerging AI technologies and recommend improvements to documentation processes and workflows.
  • Maintain appropriate human review, validation and accountability for all customer-facing content.

Camlin expects AI literacy to be a core competency for this role. The successful candidate should be comfortable incorporating AI-assisted tools into their daily workflow while retaining responsibility for the accuracy, clarity and quality of all published content.


Travel Requirements

Frequent travel is expected during the first six months in role to build relationships, gain exposure to customer environments and develop a deep understanding of Camlin's product portfolio.

Travel of approximately 2-4 trips per month should be expected during this period.

Following the initial onboarding period, regular travel of approximately one trip per month is expected.

Travel will primarily be within the UK and Europe but may extend to any country where Camlin has active customer installations, including customer sites, Camlin offices, workshops, training events, conferences and other business locations as required.

Company Benefits

  • Competitive salary
  • Company Pension & Life Assurance Schemes
  • On-site parking
  • Smart / Remote Working
  • Subsidised Gym Membership
  • Wellness programmes
Technical Writer at Camlin Group
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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