Capita on cord

Capita

Configuration Team Implementation Manager

External position
Remote in UK
Hiring internally for Capita?
Consultancy
Leading provider of business process services, driven by data, technology and people.
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Implementation Manager
Experience level: Senior, Lead
Core skills considered: Building Teams, Project Management, Process management, Stakeholder Management
Other skills considered: Business Analysis, Customer service, Customer support, Escalations handling

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Remote
Work from: Within United Kingdom
Visa sponsorship: Not available

Job Description

You will manage an Implementation team responsible for the delivery of automated calculation for new clients and ensure all people management tasks are carried out as appropriate and that staff are developed, mentored and trained as required to fulfil their roles. Along with your team management responsibilities you will review all project and team documentation for quality standards and ensure process change is incorporated and liaise with Programme/Project managers to facilitate project deadlines and timescales.


Key Accountabilities

  • Management and development of staff assigned.
  • Ensure projects are successfully delivered and no penalties are incurred.
  • Deliver new client implementations on time, to budget and to quality standards.
  • Support and develop team/staff to enable client service excellence and create innovate solutions.
  • Own and promote best practice within the team and oversee/sign off process improvements.
  • Deliver what we promise, reviewing and agreeing project plans for identification and mitigation of risks and issues.
  • Support the Programme/Project Managers in steering projects to successful closure and influence approach for all project deliverables, ensure all projects are resourced appropriately, escalating where this is at risk.

Key Tasks

  • Review all project and Team documentation for quality standards and ensure process change is incorporated.
  • Lead the team on process and delivery approach.
  • Seek out efficiencies and mentor the team on best practice.
  • Liaise with Programme/Project managers to facilitate project deadlines and timescales.
  • Manage the specific Implementation Team and ensure all people management tasks are carried out as appropriate and that staff are developed, mentored and trained as required to fulfil their roles.

About You


Essential skills and experience:

  • Strong technical pensions knowledge in DB schemes and able to explain complex matters
  • System/Calculations Configuration or Operations background with strong management and/or leadership skills
  • Experience of client interaction and dealing with internal and external stakeholders
  • Can evidence previous experience of implementing change or working in a project environment
  • System Testing and/or User Acceptance Testing: Understands the purpose of calculation proformas, Benefit Basis, Benefit Specifications, scenario matrices, test plans, Calculation Specifications, system debugs and root cause analysis and triage processes.
  • Familiar with pension administration systems, member records and their set up and operational processing.
  • Able to analyse requirements to ensure output is fit for purpose
  • Up to date with legislation and other policy changes that affect pensions, considers the impact to Implementation processes
  • Has a detailed understanding and can explain the difference between DB, DC, CARE and Annuities, how they are administered and a full understanding of system & process implications
  • Shows a commitment to providing a quality service and errors are identified as part of the checking and sign off process.

Company Benefits

  • Opportunity to progress your career
  • 23 days’ holiday (rising to 27 days with length of service) with the opportunity to buy extra leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more
Configuration Team Implementation Manager at Capita
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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