Captify on cord

Captify

Senior Account Manager

External position
London, UK
Hiring internally for Captify?
Marketing and Advertising
Powering decisions globally through Search Intelligence.
Active
over 6 months ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Senior, Lead
Core skills considered: Account Management, Client relations, CRM, Customer service
Other skills considered: Customer support, Campaign management, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

We are seeking a dynamic and client-focused Account Manager to join our team.

The Account Manager will act as the primary point of contact between clients/agencies and internal teams, ensuring seamless coordination and successful delivery of campaigns aligned with client objectives and KPIs.

This role requires strong client relationship management, excellent organisational skills, and commercial awareness. You will be responsible for managing multiple projects across omnichannel digital campaigns, including OLV, Display, and CTV, ensuring high-quality execution and consistent communication across all stakeholders.


What you will be doing:

Client Relationship Management

  • Build and maintain strong day-to-day relationships with clients with a key focus on retention
  • Understand client campaign objectives, campaign goals and brand positioning
  • Act as the primary point of contact for all campaign related communications such as campaign set ups, troubleshooting and identifying opportunities
  • Support senior team members in delivering quarterly business reviews (QBRs) and strategic account reviews
  • Manage client expectations and ensure high levels of satisfaction

Campaign & Account Management

  • Own the end-to-end campaign lifecycle, including internal briefing, checking accurate trafficking and QA, support for trader optimisation, in-flight reporting, and post-campaign analysis.
  • Coordinate campaign delivery across internal teams ensuring timelines, budgets, and objectives are met
  • Monitor campaign performance and provide actionable insights through weekly reporting and PCAs
  • Maintain accurate account documentation including briefs, status trackers, and campaign summaries
  • Consistently identify opportunities for account growth and upselling services

Internal Collaboration

  • Act as the central point of contact between external clients and internal departments (Trading, Ad Ops, Creative, Insights, etc.)
  • Help to identify internal platform gaps, challenges or client needs
  • Ensure internal teams are aligned with client expectations and deliverables
  • Experience using programmatic platforms (DSPs/SSPs) for campaign delivery and reporting
  • Experience using CRM and reporting tools such as Salesforce
  • Experience using data visualisation platforms like Tableau (or similar)
  • Ability to interpret campaign performance data and translate it into clear, insight-led recommendations and client-ready presentations (PCA decks)

What you need to be successful:

  • 1-2+ years of experience in account management and/or client services, preferably within a media, advertising, or agency environment
  • A good understanding of the digital advertising ecosystem, including media types and buys
  • Experience supporting or managing omnichannel campaigns across digital channels (e.g. display, online video, and rich media formats)
  • Excellent communication, presentation, and stakeholder management skills, with confidence in client-facing situations
  • Strong organisational skills with the ability to manage multiple clients, deadlines, and internal stakeholders simultaneously
  • Comfortable working in fast-paced, deadline-driven environments with competing priorities
  • Proficiency in Microsoft Office and Google Workspace (especially Excel/Sheets and PowerPoint/Slides for reporting and presentations)

Company Benefits

  • 25 days holiday + bank holidays + your birthday + volunteer day
  • Regular shut down days, including the festive period
  • UK Private Healthcare Plan with AXA
  • Access to SPILL - instant therapy support
  • Access to Mental Health First Aiders
  • Sport and wellbeing activities; yoga and softball
  • Financial wellbeing support
  • Work from home and flexible/core working hours
  • Work from any Captify office in the world
  • Capti-Family Benefits: including Child Nursery Savings
  • UK Pension plan
  • Cycle to work scheme
  • Eyecare vouchers
  • Free breakfast
  • Beer, bubbles and non-alcoholic alternatives every Thursday at the Captify Bar
  • Legendary Summer and End of Year Festive parties
Senior Account Manager at Captify
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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