Cera on cord

Cera

Business Support Partner

External position
Hiring internally for Cera?
HealthTech
Revolutionising home healthcare
Posted
3 weeks ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Business Operations
Experience level: Mid
Core skills considered: Business Analysis, Project Management, Stakeholder Management
Other skills considered: Process management, Training & development

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: FTC
Remote working: On-site
Visa sponsorship: Not available

Job Description

To provide crucial operational support to the business, focusing on the successful deployment and adoption of Genie robots across our service user base. This role involves training staff and service users on best practices, driving engagement with Genie Connect, and monitoring the ongoing benefits it delivers. Building strong relationships across the organisation, with service users, and with external partners is essential for success.


Responsibilities

Relationships

Internal and Management

  • You will be required to manage numerous stakeholders up to director level and liaise with multiple departments within Cera Care to drive Genie Connect adoption and growth across a range of branches and operating companies.
  • You will be required to deliver strong strategic plans for the deployment, onboarding, and ongoing support of Genie robots, using detailed and timely methods within required timescales and budget.
  • You will be required to liaise with our development team to feed back on system performance, raise blockers, and inform future improvements to the Genie platform.

External

  • You will be required to hold conversations with Local Authorities around any changes to Genie Connect that impact service delivery.

Key Duties

  • Oversee the deployment of Genie robots to service users, ensuring smooth setup and a positive first experience.
  • Drive adoption and engagement of Genie Connect among service users, ensuring they understand and make full use of the technology.
  • Conduct regular check-in calls with service users to support engagement, address concerns, and reinforce usage.
  • Monitor the Genie Connect dashboard to track usage, engagement levels, and outcomes, flagging any issues early.
  • Evaluate and report on the benefits Genie Connect is delivering to service users, identifying trends and areas for improvement.
  • Liaise closely with the development team on future improvements, feature requests, and any technical blockers affecting service users.
  • Train colleagues and service users on best practices for using Genie robots effectively.
  • Maintain regular contact with internal and external stakeholders, managing expectations and fostering good working relationships to ensure engagement and buy-in.
  • Prepare and deliver reports, recommendations, or solutions to address adoption challenges, engagement gaps, or technical issues.
  • Support the rollout of Genie Connect across new branches and services, contributing to process refinement within required timescales and budget.

Qualifications and Skills

  • A dynamic, confident and natural communicator with an inspiring quality.
  • Excellent stakeholder management skills, with the ability to positively influence service users and colleagues to drive adoption.
  • Strong relationship-building capabilities, particularly in building trust with service users around new technology.
  • Excellent listening and interpersonal skills, especially over check-in calls.
  • Logical, focused and methodical in your approach to tasks.
  • Comfortable interpreting dashboard data to monitor engagement and outcomes.
  • Excellent IT skills, particularly in Google applications.
  • Very strong organisational and time management skills, with a demonstrated ability to work to deadlines in a high-pressure environment.
  • Ability to effectively prioritise and execute tasks when under pressure.
  • Keen attention to detail.
  • Ability to produce high quality process and training documentation.
  • Ability to use your own initiative with minimal supervision.
  • An understanding of Project Management methodologies is desirable.
  • A full UK Driving license is essential. This role will involve nationwide travel to visit service users and deploy Genie robots, sometimes at short notice.
Business Support Partner at Cera
Position posted 3 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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