Chip on cord

Chip

CRM Build Manager

External position
London, UK
Hiring internally for Chip?
FinTech
The savings and investments app of the future.
Active
over 6 months ago
Posted
3 weeks ago
Checked
cord regularly checks that external positions are still open
23 hours ago

Skills & Experience

Job roles: CRM Manager
Experience level: Mid, Senior, Lead
Core skills considered: CRM, Campaign management, Copywriting, Content marketing, Customer profiling
Other skills considered: Customer service, Customer support, Data Analysis, Project Management, Stakeholder Management

Logistics

Base salary: £55K - £55K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Chip is building the UK's most personal digital wealth manager. Achieving that means building the most personalised lifecycle experience possible - communications that meet customers at the right moment across onboarding, activation, balance growth, and cross-sell. Alongside this sits a parallel obligation: maintaining Chip's standing with the FCA, FSCS, and other regulatory bodies through reliable incident and service communications.

The CRM team is structured around two paths: the Growth Path, covering lifecycle and growth marketing communications, and the Reactive Path, covering incident and service communications. This role builds and executes across both, in Braze, across email, push, in-app messaging, and Content Cards.

This role is intentionally ring-fenced from Growth & Performance revenue targets.

Your focus is best-in-class execution. You're accountable for building every message, campaign, and automation to a high standard - planning and stress-testing the logic behind what gets sent to a user and when, and making sure that everything that reaches a customer is compliant, on brand, and optimised for deliverability and customer experience.

You're also accountable for maintaining and continuously improving a build process sharp enough that stakeholders across teams actually follow it. The faster CRM can build and ship, the faster the team learns what's working - and the more clearly CRM can show its contribution to the wider business.

You'll bring a builder's precision to the work, paired with a genuine curiosity about how it could be done better. Part of that is looking for ways to make CRM build faster and stronger with the help of AI.

What you can expect to be doing:

Campaign build & execution excellence (core)

  • You'll be accountable for end-to-end build and execution of CRM requirements across email, push notifications, in-app messaging, content cards, and other channels that we may test and adopt over time.
  • Translate Strategy and Ops requirements into high-quality production outputs in Braze.
  • Build and maintain campaigns and canvases, message variations, dynamic content blocks and reusable modules, and segments.
  • Ensure excellent attention to detail: links, rendering, logic, personalisation, fallbacks, audience, channel behaviour.
  • Identify and surface opportunities to improve how CRM is built, including exploring new channels, new Braze features or capabilities, and better build practices.
  • Deliver builds to a standard that reflects industry CRM best practice, factoring in optimal send times, audience overlap, and campaign sequencing when planning turnaround.
  • Approach build process design and improvement with a product-management mindset: consult the stakeholders who use or depend on the process, gather their input, and iterate based on what stakeholders and the business need.

CRM deliverability & engagement

  • Monitor engagement and deliverability metrics across channels - including deliverability, bounce, complaint, and engagement rates for email, push, in-app messaging, and Content Cards - and work with Operations to protect deliverability as CRM volume scales.
  • Use behavioural patterns from live builds (e.g. IAM dismissal vs. CTA selection, channel subscription rates) to inform how future CRM is built.

Quality assurance, monitoring & auditing

  • Act as a guardian of quality.
  • Run thorough pre-send QA for all campaigns and automations, validate customer experience across channels/devices, and check targeting logic and suppression correctness
  • Monitor live automations you're accountable for - catching breakages or outdated content, flagging performance drops, and surfacing opportunities to update builds as new features become available.
  • Contribute to build standards, QA checklists, and "definition of done."

Segmentation, targeting & execution partnership

  • Manage segmentation and targeting requirements with CRM Ops and Strategy, implementing and validating audience logic in Braze - segments, attributes, event-based logic, eligibility, suppression, exclusions, and control groups/holdouts where relevant.
  • Escalate data concerns early where targeting relies on unreliable event flow or insufficient tracking.

Compliance-first execution (regulated CRM)

  • Ensure all production activity meets Chip's compliance standards - managing approvals efficiently with Compliance, applying correct disclaimers and regulated wording, and working with CRM Operations to mitigate risk in personalisation and financial messaging.
  • Build non-marketing and operational comms from CRM Operations with appropriate sensitivity, accuracy, and traceability.

Optimisation & continuous improvement

  • Run structured test-and-learn programmes - on templates, send times, rendering, and logic and flows - to improve user experience, engagement outcomes, and channel performance, in partnership with Operations, Strategy, and Content.
  • Identify and implement build-process improvements (reusable modules, template libraries, faster workflows) as a distinct lens from optimising individual campaigns or strategy.

Braze capability & best practice

  • Maintain Braze certification, staying current on new product developments and proactively testing relevant features.
  • Support Ops and Strategy with feature pilots - translating new capability into production-ready implementation.

Transactional communications migration (Braze)

  • Support (and in some cases lead) the migration and optimisation of transactional communications into Braze, partnering with Ops, Engineering, and Compliance to keep them reliable, auditable, scalable, and performance-monitored.

AI for CRM build

  • Develop and maintain working fluency in how AI can be applied to CRM build - for your own workflow first, and for the wider build function as capability grows.
  • Test and experiment with new AI tools and approaches relevant to CRM production, evaluating what's genuinely useful for the team's work.
  • Treat AI output as a first pass - you're accountable for the judgement calls it can't make (tone, edge cases, context-specific logic).
  • Where valuable, prototype or build tools and capabilities that improve CRM build efficiency, quality, or turnaround - escalating for support where implementation goes beyond your own scope.
  • Share learnings and practical applications with the wider CRM Build function, so AI-augmented ways of working become standard practice rather than individual habit.

Team collaboration & Stakeholder management

  • Represent the CRM team in initiatives and meetings - advocating for what the team needs to deliver against requirements, and staying responsive to requests from other teams.
  • Manage stakeholder relationships across the teams CRM works with.
  • Keep the CRM team equipped with the most current information, so the team can make the best possible judgement calls.
  • Assess capacity - your own, the wider CRM team's, and other stakeholders' (e.g. Design) - before committing to build timelines or delivery dates, working within everyone's existing workload and ways of working.

What we're looking for:

  • Strong hands-on Braze experience, building campaigns, Canvases, segments, personalisation and automated customer journeys.
  • Experience building and executing multi-channel CRM across email, push, in-app messaging and Content Cards.
  • Strong understanding of segmentation, targeting and journey logic,

Company Benefits

  • Discretionary share option bonus every 6 months
  • Workplace pension scheme (Employer: 3% / Employee: 4% / Tax Relief: 1% / Total: 8%)
  • We are an equal-opportunity employer and value diversity
  • Flexible working arrangements
  • Unlimited holiday (policy not to count)
  • £1500 Annual Chip Scholarship fund to support your personal development
  • MacBook Pro or similar
CRM Build Manager at Chip
Position posted 3 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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