Chip on cord

Chip

Head of AI Transformation

External position
London, UK
Hiring internally for Chip?
FinTech
The savings and investments app of the future.
Active
over 6 months ago
Posted
4 days ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Head of Operations
Experience level: Lead, Leadership
Core skills considered: Business Analysis, Building Teams, Business Development Strategy, Project Management
Other skills considered: Stakeholder Management, Technical Direction, Data Analysis

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

AI is going to fundamentally change how companies operate. At Chip, we don't want to bolt AI onto the way we work today - we want to use it to rethink how we operate, make decisions and scale.

We're looking for a Head of AI Transformation to work directly with our COO and leadership team to make that happen.

This role will sit at the heart of how Chip operates and evolves. Alongside driving our AI transformation, you'll work directly with the COO on our broader operating model - how the organisation is structured, how work flows across teams, how decisions get made, how priorities translate into execution, and how we create the operating leverage required to scale.

This is not an AI strategy role where success means producing a roadmap. And it isn't a traditional programme management role.

It's a business transformation and operating role, with AI as one of the most important tools available to you.

You'll identify where AI, automation and changes to the way we operate can materially improve the business, turn those opportunities into executable initiatives and drive them through to measurable results.

You'll work across every part of Chip - Operations, Customer Service, Finance, Risk & Compliance, Marketing, Product, Engineering, People and our leadership teams - looking horizontally across the organisation rather than optimising functions in isolation.

You'll help us understand how work actually flows through Chip, where time and capacity are being consumed, where processes are unnecessarily manual, where ownership or decision-making is unclear, where organisational friction is slowing us down, and where AI or changes to our operating model can enable us to operate faster, smarter and at greater scale.

Most importantly, you'll make things happen.


What you can expect to be doing:

  • Work directly with the COO on how Chip operates and scales. Help evolve our operating model as the business grows - looking at organisational structures, accountabilities, decision-making, governance, ways of working and how teams interact across the company.
  • Identify and solve cross-business operating problems. Some of the biggest opportunities won't belong to a single function. You'll get underneath issues that cut across teams, establish what's really causing them and drive the changes required to fix them.
  • Improve how strategy turns into execution. Help create stronger connections between company priorities, functional plans and the work actually happening across the organisation - ensuring we can see where resources are being deployed, where delivery is off track and where leadership intervention is required.
  • Drive operating leverage. Constantly look for opportunities to increase the amount Chip can deliver without proportionately increasing cost or headcount - through better processes, clearer accountability, technology, automation, AI and changes to how work is organised.
  • Challenge organisational complexity. Identify unnecessary hand-offs, duplicated activity, unclear ownership, excessive reporting, slow decision-making and processes that have accumulated as the business has grown - and simplify them.
  • Help the COO maintain a business-wide view of performance and execution. Surface emerging issues, dependencies, capacity constraints and opportunities that might otherwise remain within individual functions.
  • Lead selected COO-sponsored strategic and operational initiatives. Where an important business problem or opportunity cuts across existing organisational boundaries, take ownership of getting it understood, structured and delivered.
  • Own Chip's business-wide AI transformation programme, translating our ambitions for AI into a prioritised portfolio of initiatives with clear owners, milestones and measurable outcomes.
  • Find the highest-value opportunities across the business. Get underneath how teams actually operate, identify friction, manual work, duplicated effort and broken workflows, and determine where AI, automation or operating-model change can create meaningful commercial or operational value.
  • Turn opportunities into working solutions. Take ideas from discovery and business case through prototyping, implementation, adoption and measurement rather than stopping at recommendations.
  • Build a clear transformation and AI value pipeline. Prioritise initiatives based on measurable business impact - including capacity released, cost avoided, revenue enabled, customer outcomes improved, risk reduced and speed increased.
  • Redesign workflows, not just automate individual tasks. Look across functions and end-to-end processes to identify opportunities to fundamentally simplify how work gets done.
  • Create visibility across the organisation. Help us use tools, data and AI to understand what teams are working on, where capacity is being deployed, what is blocking delivery and where intervention will have the greatest impact.
  • Drive cross-functional execution. Bring together Product, Engineering, Operations, Data and business teams to deliver transformation initiatives that don't sit neatly within one function.
  • Strengthen organisational accountability. Help ensure important cross-functional initiatives have clear ownership, decisions are made at the right level and commitments translate into delivery.
  • Build AI into the way Chip works. Challenge teams to consider AI and automation as a default part of designing new processes rather than something added afterwards.
  • Develop scalable operating systems and workflows. Work with platforms such as Linear and other business tools to create greater transparency, stronger prioritisation and increasingly intelligent workflows across Chip.
  • Use AI to transform management information and reporting. Reduce manual reporting, improve the quality and timeliness of insight and make it easier for leaders to understand what is happening across the business and where action is required.
  • Improve the operating rhythm of the business. Help ensure leadership meetings, business reviews, planning and reporting processes are driven by high-quality information, clear decisions and follow-through rather than simply producing more meetings and reporting.
  • Create the measurement framework for transformation. Establish baselines and track whether initiatives are actually delivering the productivity, financial and operational benefits expected.
  • Drive adoption. Technology alone doesn't create transformation. Work with teams and leaders to change behaviours, embed new ways of working and ensure new capabilities are actually used.
  • Bring external thinking into Chip. Stay close to developments in AI, agentic workflows, automation and emerging operating models, and rapidly translate relevant developments into practical opportunities for Chip.
  • Be a constructive agitator. Challenge existing processes, assumptions and priorities and push the organisation to move faster where the opportunity warrants it.
  • Work directly with the COO, ExCo and senior leadership team, providing clear visibility of progress, surfacing blockers and opportunities, and being prepared to challenge senior stakeholders when delivery isn't moving quickly enough.

What we're looking for:

We're deliberately looking for an unusual combination of skills.

You need to understand technology, but you don't need to be an AI engineer. You need to understand transformation, but we don't want someone whose primary skill is running a programme plan.

You also need to understand how businesses actually operate. You'll be equally interested in why a decision takes three weeks, why ownership between two teams isn't clear or why five teams are doing versions of the same thing as you are in what the latest AI model can do.

We're looking for someone who combines commercial instinct, AI fluency, strong operating judgement and relentless execution.


You'll probably have:

  • Significant experience delivering technology, AI, automation, digital or business/operating-model transformation in a fast-moving organisation.
  • Experience working on broader business transformation, organisational effectiveness, operating models or complex cross-functional change.
  • A strong understanding of how high-performing organisations operate - including accountability, decision-making, prioritisation, governance, management information and operating cadence.
  • A strong practical understanding of modern AI - including LLMs, agentic AI, workflow automation and the rapidly evolving AI tooling ecosystem.
  • Evidence that you've implemented AI or

Company Benefits

  • Discretionary share option bonus every 6 months
  • Workplace pension scheme (Employer: 3% / Employee: 4% / Tax Relief: 1% / Total: 8%)
  • We are an equal-opportunity employer and value diversity
  • Flexible working arrangements
  • Unlimited holiday (policy not to count)
  • £1500 Annual Chip Scholarship fund to support your personal development
  • MacBook Pro or similar
Head of AI Transformation at Chip
Position posted 4 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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