Chip on cord

Chip

CRM Strategist

External position
London, UK
Hiring internally for Chip?
FinTech
The savings and investments app of the future.
Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
17 hours ago

Skills & Experience

Job roles: Content Marketing
Experience level: Mid, Senior
Core skills considered: CRM, Campaign management, Copywriting, A/B Testing, Project Management
Other skills considered: Customer profiling, Content marketing, Growth marketing, Business Analysis, Data Analysis

Logistics

Base salary: £55K - £55K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Chip is building the UK's most personal digital wealth manager. Achieving that means building the most personalised lifecycle experience possible: communications that meet customers at the right moment across onboarding, activation, balance growth and cross-sell. Alongside this sits a parallel obligation: maintaining Chip's standing with the FCA and other regulatory bodies.

We see lifecycle engagement as one of Chip's key growth levers. The CRM team is structured around two paths: the Growth Path, covering lifecycle and growth marketing communications, and the Reactive Path, covering incident and service communications. This role is accountable for strategy on the Growth Path, across a set of products and customer journeys.

You'll run experiments quickly, learn from them, and iterate at pace. You'll also protect the experience customers expect from Chip: considered, high quality and service-led, with every message earning its place in someone's inbox or app. You'll work closely with Product, Data, Compliance and the CRM Build team, and report to the Head of CRM.


What you can expect to be doing:


Growth strategy and experimentation

  • Turn business objectives into lifecycle strategies across acquisition, activation, cross-sell and retention
  • Frame initiatives as testable hypotheses with clear success metrics and decision points
  • Design and run experiments at pace, read results honestly, and decide whether to scale, iterate or stop
  • Build a continuous optimisation rhythm so each test informs the next
  • Define the audience logic behind every campaign: who enters, when, on which trigger, and when they exit
  • Design segmentation that reflects customer behaviour, product holdings and lifecycle stage, and stress-test it for edge cases before launch

Prioritisation and delivery

  • Manage a pipeline of competing priorities, deciding what matters most and making the trade-offs visible to stakeholders
  • Plan campaigns end to end, from brief to launch to results, keeping timelines realistic for you, the build team and partners
  • Write clear, complete briefs so the build team can execute accurately the first time

Customer experience and craft

  • Shape messaging that reads well, looks good and reflects Chip's brand across email, push, in-app and content cards
  • Balance commercial goals with a sophisticated, service-led customer experience
  • Partner with Compliance to keep communications within FCA financial promotion rules and Consumer Duty

Insight and sharing

  • Analyse campaign and cohort performance, and turn findings into clear recommendations
  • Document what you've learned so the wider team can build on it

What we're looking for:

  • You have 3+ years in CRM, lifecycle or growth marketing, ideally in fintech, financial services or another consumer app
  • You've run campaigns that moved conversion, whatever conversion meant in your context (sign-ups, first deposits, upgrades, purchases, retention), and you can explain why they worked
  • You bring a growth mindset to experimentation, and you're comfortable testing fast, being wrong and adjusting
  • You're a strong project manager who prioritises well across multiple stakeholders and deadlines
  • You know what looks good and what reads like great copy that resonates
  • You have strong experience building segmentation and multi-step journey logic (such as Braze Canvas or equivalent), including entry and exit criteria, triggers, suppression and holdouts, and you can spot where logic could fail before it reaches a customer
  • You've worked hands-on with a customer engagement platform such as Braze (preferred), Iterable or Customer.io
  • You're comfortable with A/B testing and reading results, and you know the limits of what the data can tell you
  • You write clearly, for customers and for internal stakeholders

It's a bonus if…

  • You use AI tools (Claude, ChatGPT or similar) in your day-to-day work, such as drafting briefs, analysing data or speeding up experimentation
  • You're familiar with Liquid or SQL
  • You've worked in an FCA-regulated environment
  • You have experience in product management or product development

Company Benefits

  • Discretionary share option bonus every 6 months
  • Workplace pension scheme (Employer: 3% / Employee: 4% / Tax Relief: 1% / Total: 8%)
  • We are an equal-opportunity employer and value diversity
  • Flexible working arrangements
  • Unlimited holiday (policy not to count)
  • £1500 Annual Chip Scholarship fund to support your personal development
  • MacBook Pro or similar
CRM Strategist at Chip
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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