ClearScore on cord

ClearScore

First Charge Mortgage Operations Manager

External position
Manchester, UK
Hiring internally for ClearScore?
FinTech · Finance
Our vision is to help everyone, no matter what their circumstances, achieve greater financial well-being.
Active
over 6 months ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Business Operations
Experience level: Lead
Core skills considered: Building Teams, Business Analysis, Business development, Customer service, Data Analysis
Other skills considered: Operations recruiting, Process management, Stakeholder Management, Technical Direction

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

This is a hands-on leadership role within our growing First Charge Mortgage Brokerage. Working closely with the HomeLending leadership team, you'll play a key role in building and shaping our operations function as we scale. You'll help define the future of the team, establishing the people, processes, controls, systems and reporting that enable sustainable growth.

You'll be responsible for leading the end-to-end operational journey from application submission through underwriting, mortgage offer and completion. You'll ensure we deliver a seamless, high-quality experience for both customers and advisers, balancing speed, operational excellence and regulatory compliance as we continue to grow.

We're looking for someone who thrives in fast-paced, scaling environments and enjoys building teams, processes and operations from the ground up. You'll combine strong operational leadership with a customer-first mindset, using data and insight to continuously improve how we work and the outcomes we deliver.


What you will be doing:

Build and scale our operations

  • Help shape the operating model, team structure and roadmap for our growing mortgage brokerage, building the foundations for long-term success.
  • Design scalable processes, controls, governance and service standards that enable us to grow while delivering a consistently great customer experience.
  • Define operational requirements for our technology, including CRM, case management, lender integrations, document management and reporting.
  • Build and grow a high-performing operations team by leading workforce planning, hiring, onboarding and development as the business scales.
  • Roll up your sleeves during the early stages; solving operational challenges and supporting live cases while building for the future.

Lead operational excellence

  • Lead the end-to-end operational journey from application through underwriting, mortgage offer and completion.
  • Own operational performance, ensuring healthy pipelines, efficient workflows, strong service levels and effective capacity management.
  • Build strong partnerships with advisers, lenders, conveyancers, valuers and other partners to keep cases moving and customers informed.
  • Continuously improve operational efficiency, reducing rework, shortening completion times and creating a smoother experience for customers and advisers.

Deliver great customer outcomes

  • Champion fair, simple and responsive customer experiences, ensuring the needs of all customers-including those in vulnerable circumstances-are supported.
  • Embed quality assurance, risk and compliance controls that meet regulatory requirements while enabling the business to move at pace.
  • Use customer feedback, complaints, audits and operational insights to identify root causes and continuously improve our processes.
  • Ensure our operational records, controls and governance are robust, accurate and audit-ready.

Build a high-performing team

  • Set clear expectations and create an environment where people are supported, coached and empowered to do their best work.
  • Use data and insight to measure operational performance, identify opportunities and drive continuous improvement across productivity, quality and customer outcomes.
  • Develop demand and capacity plans, providing clear recommendations to senior leaders on future investment, risks and priorities.
  • Champion the use of technology, automation and AI to simplify processes, improve efficiency and help advisers and operations teams spend more time where they add the greatest value.

Skills we'd love you to have

Essential

  • Significant experience leading mortgage operations within a UK First Charge Mortgage Brokerage.
  • A proven track record of building or scaling mortgage operations, creating the processes, controls and team structures needed to support growth.
  • Deep knowledge of the end-to-end mortgage journey, from application submission through underwriting, offer and completion.
  • A hands-on approach, with the confidence to solve problems, make decisions and adapt quickly as priorities evolve.
  • Experience leading, coaching and growing high-performing operational teams through periods of change and growth.
  • A strong understanding of mortgage regulation, operational risk, quality assurance, complaints handling and delivering good customer outcomes.
  • Experience using operational data and management information to improve service levels, productivity and customer experience.
  • Experience implementing or optimising operational technology, including CRM, workflow, case management or automation tools.
  • Strong relationship-building skills, with the ability to influence and collaborate across advisers, compliance, senior leaders, lenders and external partners.
  • A track record of improving operational performance while maintaining a strong focus on quality, governance and customer outcomes.

Desirable

  • Experience supporting advisers within a fast-growing brokerage, network or appointed representative environment.
  • Exposure to specialist lending, complex cases or manual underwriting.
  • A CeMAP qualification or another relevant mortgage, financial services or leadership qualification.

You'll be someone who enjoys building rather than maintaining. You create clarity without adding unnecessary complexity and know how to balance pace with quality.

  • Customer obsessed - always looking for ways to improve customer outcomes while maintaining high standards of risk and compliance.
  • Pragmatic and entrepreneurial - comfortable working with ambiguity, making decisions and building scalable solutions.
  • Calm under pressure - bringing focus, prioritisation and sound judgement when challenges arise.
  • Collaborative and influential - building trusted relationships across the business and helping shape the future of our Home Lending proposition.
  • Continuously improving - using technology, automation and AI to simplify processes, improve productivity and help the team deliver their best work.

Company Benefits

  • Holidays – 25 paid holidays and a “duvet day” on your birthday
  • Pension – ClearScore matches up to 6%
  • Market-beating medical insurance - with the option to add friends and family
  • Dental cover with Denplan, the LARGEST dental provider in the UK – with the option to add family members
  • All permanent staff are automatically included in our ClearScore Group Life Assurance Scheme – life insurance cover will be an amount that is equal to 4x your basic salary
  • Perkbox – a choice of different benefits
  • Flexible work hours and the ability to work from home
  • Flexible, generous and personalised maternity and paternity plans
  • Monthly funded GP office visits
  • Free breakfast and fruit...and a beer fridge
  • Company personal trainer, boxing and yoga classes
  • Company clubs for football, climbing, cinema, board games... if there's not one for your passion, start one!
First Charge Mortgage Operations Manager at ClearScore
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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