Clinical Partners on cord

Clinical Partners

Workforce Operations Manager

External position
Hiring internally for Clinical Partners?
HealthTech · Mental Health
Get exceptional mental healthcare from the UK's largest private practice, face-to-face and online.
Posted
a week ago
Checked
cord regularly checks that external positions are still open
3 hours ago

Skills & Experience

Job roles: Business Operations
Experience level: Senior, Lead
Core skills considered: Building Teams, Business Analysis, Business development, Business Development Strategy, Stakeholder Management
Other skills considered: Process management, Performance Reporting, Project Management, Data Analysis

Logistics

Base salary: £60K - £60K
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

This is a newly created role and an exciting opportunity for an experienced operational leader to join Clinical Partners as we continue to grow our contingent clinician workforce.

We're looking for someone who can lead and develop a high-performing team, drive operational excellence through KPIs and SLAs, and use data and insight to support informed decision-making. You'll thrive in a fast-paced environment and be confident balancing service delivery, quality, compliance and stakeholder expectations.

Whilst experience within onboarding, compliance, credentialing or workforce administration would be beneficial, we are equally interested in candidates who have successfully led operational teams within regulated environments and can demonstrate strong leadership, performance management and continuous improvement experience.

Reporting to the Head of Clinician Workforce Operations, you will lead a Team Leader and a team of administrators responsible for clinician onboarding and compliance, ensuring an efficient, scalable and high-quality service that supports our continued growth.

This is a fantastic opportunity to shape and influence a growing function within a rapidly expanding healthcare organisation. You'll have the autonomy to improve processes, develop team capability, enhance performance and make a visible impact on both the clinician and colleague experience.

This is a primarily remote role with monthly travel to our office in Semley and occasional travel to London for team meetings and business activities.


Key Responsibilities

  • Lead, coach and develop a high-performing Workforce Operations team.
  • Oversee clinician onboarding, compliance and workforce administration activities.
  • Manage operational performance through KPIs, SLAs and service delivery standards.
  • Use data, reporting and management information to identify trends and drive performance improvements.
  • Ensure workforce processes remain compliant, efficient and scalable as the organisation continues to grow.
  • Identify and mitigate operational risks, capacity challenges and process bottlenecks.
  • Build effective relationships with stakeholders across Workforce Planning, Clinician Supply and Clinical Operations.
  • Lead continuous improvement initiatives that enhance quality, efficiency and stakeholder experience.
  • Support the implementation of new systems, processes and ways of working.
  • Ensure accurate records, documentation and audit trails are maintained.

Requirements

We're looking for a strong operational leader with experience managing teams, driving performance and improving processes within a regulated environment.

You don't need to have previously managed an onboarding or compliance function. More important is your ability to lead people, use data and insight to make informed decisions, manage performance through KPIs and SLAs, and deliver continuous improvement.

Experience within healthcare would be beneficial, but we also welcome applications from candidates who have worked within other regulated sectors such as education, defence, aviation or financial services.


Essential

  • Proven experience leading operational teams within a fast-paced environment.
  • Strong people management skills with a track record of developing high-performing teams.
  • Experience managing performance through KPIs, SLAs and operational objectives.
  • Confidence using data, reporting and performance metrics to support decision-making and drive improvement.
  • Experience producing and interpreting dashboards, reports and management information.
  • Strong stakeholder management and communication skills.
  • Ability to balance competing priorities and make sound operational decisions.
  • Experience working within a regulated environment and understanding how regulatory and compliance requirements impact operational processes and service delivery.
  • A proactive approach to problem solving, continuous improvement and service excellence.

Desirable

  • Experience within healthcare, workforce operations, onboarding, compliance, credentialing or safer recruitment.
  • Experience supporting organisational growth, transformation or service improvement projects.
  • Knowledge of workforce planning and resource management.

Company Benefits

  • You’ll be fully equipped to enable remote working.
  • 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
  • A day off for your birthday.
  • Company events, including Christmas parties and Team building days.
  • Free coffee onsite at our head office in Semley.
  • Opportunities to take part in charitable events.
  • Flexible working opportunities to fit around your personal and family life.
  • Access to a Wellbeing portal and Employee Assistance Programme (EAP).
  • Eyecare Scheme/Company contribution towards eye tests and glasses.
Workforce Operations Manager at Clinical Partners
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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