Collinson on cord

Collinson

Billing Platform Manager

External position
London, UK
Hiring internally for Collinson?
Travel · Analytics · Data
The products and services for better experiences.
Active
4 months ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Business Operations
Experience level: Senior, Lead
Core skills considered: Business Analysis, Business development, Business Development Strategy
Other skills considered: Stakeholder Management, Agile

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Strategic Billing Platform Manager is responsible for the ownership, governance, operational performance and continuous improvement of the Strategic Billing Platform and associated billing capabilities.

The role acts as the accountable owner for the Billing Platform ecosystem, ensuring Billing Platform, Salesforce Revenue Cloud, Finance systems, Data Platform and associated integrations operate as a stable, scalable and supportable enterprise capability.

Working closely with Product, Finance, Operations, Technology and Data teams, the role is responsible for platform strategy, service performance, governance, roadmap management, vendor relationship management, billing data quality, platform lifecycle planning and continuous optimisation of the end-to-end billing capability.

The role ensures billing services remain aligned to business priorities, operational requirements and finance controls whilst driving automation, standardisation and simplification across the billing landscape.


Key Responsibilities

  • Own and manage the Strategic Billing Platform, ensuring it remains stable, scalable, supportable and aligned to business, commercial and operational priorities.
  • Define and maintain the Strategic Billing Platform roadmap, governance model, support model, design standards and best-practice operating principles.
  • Act as design authority for Billing Platform configuration, data model extensions and customisation decisions, ensuring the platform remains maintainable, upgradeable and aligned to enterprise architecture standards.
  • Own the platform operating model across Billing Platform, Salesforce Revenue Cloud, Finance systems, Snowflake/Data Platform and associated integrations.
  • Own service performance and operational health of the Billing Platform, including platform availability, operational KPIs, service reviews, incident trend analysis and continuous improvement activities.
  • Define and maintain integration standards between Billing Platform, Salesforce Revenue Cloud, MSD, DocuSign CLM, Snowflake, Finance/ERP platforms, Vertex and other relevant systems.
  • Define and maintain API contracts, event schemas, message standards, error handling, retry logic, monitoring and data lineage across key billing integration touchpoints.
  • Own platform-side governance of the middleware layer from a Billing Platform perspective, ensuring integration design remains supportable, resilient and scalable.
  • Partner closely with the Salesforce Platform Manager to ensure Revenue Cloud and Billing Platform capabilities remain aligned through the agreed platform operating model.
  • Own the integrity, governance and quality of billing data across Billing Platform, Revenue Cloud, Finance systems and the Data Platform.
  • Work with Data Platform teams to establish and continuously improve billing datasets, reconciliation datasets, financial reporting datasets and operational insight capabilities.
  • Ensure billing processes remain compliant with finance controls, audit requirements, regulatory obligations and operational policies.
  • Lead continuous improvement initiatives that reduce manual intervention, improve reconciliation accuracy, increase automation and simplify operational processes.
  • Own platform lifecycle planning including upgrades, release impact assessment, technical debt management, capacity planning, security posture and long-term sustainability.
  • Act as primary point of contact and senior stakeholder for the Billing Platform vendor relationship, including product roadmap engagement, escalations, licensing considerations and adoption of platform capabilities.
  • Monitor platform usage, adoption, service performance and operational outcomes, using insight to drive standardisation, optimisation and continuous improvement.
  • Apply knowledge of finance processes, controls, compliance, risk management and multi-entity / cross-border billing operations to platform decisions.
  • Own the strategic roadmap for retirement and decommissioning of legacy billing components as platform maturity increases.
  • Provide clear updates on platform performance, service health, risks, roadmap, vendor activities and strategic priorities to stakeholders across Finance, Product, Data, Operations and Technology.
  • Maintain a strong understanding of Agentforce and emerging automation capabilities that can improve billing operations, billing support, reconciliation activities and billing-related decision making.

Knowledge, Skills and Experience Required

  • Degree in Computer Science, Software Engineering, Information Systems, Business Technology or equivalent experience.
  • 5+ years' experience managing a Billing Platform, Revenue Platform or similar commercial / finance platform.
  • Practical experience with Salesforce Revenue Cloud, CPQ, pricing, contracting and order-to-cash processes.
  • Strong understanding of Billing Platform operating models and platform governance.
  • Strong understanding of end-to-end order-to-cash and billing processes.
  • Experience integrating Salesforce with billing, finance, ERP, data and operational platforms.
  • Experience managing enterprise platforms within a governed platform, Centre of Excellence or enterprise architecture model.
  • Experience working with third-party SaaS vendors, product roadmaps, platform licensing and vendor escalation processes.
  • Strong understanding of platform lifecycle management, upgrades, release planning and technical debt management.
  • Experience working with Snowflake or equivalent enterprise data platforms.
  • Strong understanding of billing data, reconciliation data, financial reporting data and data governance principles.
  • Understanding of finance operations, audit requirements, billing controls, reconciliation and compliance obligations.
  • Experience using platform metrics, operational KPIs and service performance indicators to drive improvement.
  • Strong stakeholder management across Finance, Product, Data, Operations and Technology teams.
  • Ability to balance operational demands, governance requirements and strategic platform development.
  • Experience operating in Agile delivery environments.
  • Strong understanding of platform integration patterns and cross-system dependencies.

Person Specification

  • Strong ownership mindset with accountability for outcomes.
  • Thinks in terms of platforms, services and business capabilities rather than individual projects.
  • Pragmatic, commercially focused and operationally aware.
  • Drives consistency, standardisation, simplification and automation.
  • Naturally collaborative across Product, Finance, Operations, Technology and Data teams.
  • Strong analytical and problem-solving skills.
  • Challenges constructively whilst maintaining strong stakeholder relationships.
  • Clear communicator, able to engage technical, operational and business audiences.
  • Comfortable operating within complex global enterprise environments.
  • Able to manage competing priorities whilst maintaining long-term platform integrity.
  • Strong service ownership mentality with a focus on reliability, supportability and continuous improvement.
  • Comfortable making decisions using data, operational insights and financial impact considerations.

Company Benefits

  • Flexible Working
  • Bonus Scheme
  • Private Medical
  • Personal Income Protection
  • Discounted Gym Membership
  • Wellness advice and support
  • Priority Pass Membership (Collinson Exclusive)
  • Travel Insurance (Collinson Exclusive)
Billing Platform Manager at Collinson
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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