Collinson on cord

Collinson

Director of Customer Platform

External position
London, UK
Hiring internally for Collinson?
Travel · Analytics · Data
The products and services for better experiences.
Active
4 months ago
Posted
2 weeks ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: CTO
Experience level: Lead, Leadership
Core skills considered: Salesforce, Cloud Computing, APIs, Agile, Scrum
Other skills considered: Technical Direction, Building Teams, Project Management, Data Security

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Director of Customer Platform leads the strategic vision, architecture, implementation and continuous improvement of Collinson's customer platform. This is primarily a Salesforce endeavour. Salesforce is the core of the platform alongside a number of adjacent tools and ecosystem components, including Salesforce ecosystem and integration technologies.

The role owns the customer platform craft end-to-end and leads a team of specialists whose work spans multiple customer lenses including consumer, client, partner, foundations, data platform and AI with team members embedded across a number of squads.

This is an architecture-led leadership role. It combines strong, hands-on solution and technical architecture with the people leadership, governance and operational discipline needed to run a distributed team well. The Director sets the architectural designs and principles for the platform, raises the quality and consistency of solutioning, and ensures the platform is built and integrated to a high standard wherever it is used.

The role covers the full customer platform footprint including (but not limited to) Salesforce CRM, Sales Cloud, Service Cloud, Marketing Cloud, Revenue Cloud, Loyalty Management and Data Cloud, together with adjacent suppliers such as LINK Mobility and other ecosystem components.

The Director ensures platform governance, regulatory compliance and the application of technology best practice including resilience, recovery and security and owns the vendor relationships. The objective is to continuously improve the platform to support business goals and deliver exceptional customer experiences.

Key Responsibilities

Platform Architecture and Solutioning

  • Own the architectural designs and principles for the customer platform: Salesforce at its core, plus adjacent tooling and ecosystem components, setting solution and technical standards that raise the quality and consistency of delivery.
  • Provide senior, hands-on architectural leadership to strengthen the design, scalability and performance of implementations, including Revenue Cloud, Loyalty Management, Service Cloud and Data Cloud.
  • Establish reusable patterns and reference designs so squads can solution consistently and at pace.
  • Provide architectural governance for the platform, approving integration patterns, guardrails and cross-team design decisions, including integrations with tools such as LINK Mobility.

Strategic Leadership

  • Define, own and execute the strategic vision and roadmap for the customer platform to align with business objectives.
  • Contribute to regional and global strategic conversations about the direction, strategy and approach of platform technical excellence.
  • Drive innovation and best practice in the use and deployment of Salesforce and adjacent technologies.
  • Promote the strategic importance and benefits of the customer platform across the organisation to drive wider adoption and optimisation.

Team Leadership and People Management

  • Lead and look after a team of specialists, including architects, developers, administrators and consultants, often with Salesforce skills, whose work spans multiple customer lenses including consumer, client, partner, foundations, data platform and AI.
  • Govern a distributed group of people who sit across a number of squads, providing them a strong functional home, clear standards and consistent line leadership.
  • Foster a culture of continuous improvement and professional development, and promote high team morale and engagement.
  • Oversee knowledge management across the platform practice and the wider engineering community to ensure a high standard of expertise and information sharing.

Operational and Delivery Management

  • Manage the team operationally, including planning, prioritisation, capacity and ways of working across the squads the specialists support.
  • Oversee and be responsible for the planning, execution and delivery of platform projects and programmes.
  • Ensure delivery on time, within scope and within budget, using agile methodologies and tooling.
  • Ensure the scalability, performance and reliability of the platform, and manage integration with other enterprise systems and third-party applications.

Working with Engineering

  • Work closely with engineering to ensure platform developments align with overall technical architecture and governance frameworks.
  • Collaborate with data teams to leverage analytics and data-driven insights for platform enhancement and decision-making.
  • Share insights and best practice internally and with the externally facing Professional Services team to enhance service offerings.

Stakeholder Engagement and Collaboration

  • Maintain robust communication with business stakeholders to align platform capability with business needs.
  • Foster collaboration across departments, including business solutions, data, engineering, operations and client services, to maximise the value of platform implementations.

Security, Governance and Compliance

  • Ensure platforms comply with regulatory standards and internal governance policies.
  • Ensure stringent security governance across the platform footprint to protect organisational data and maintain trust.
  • Implement and enforce best practice in technology resilience, recovery and security.

Performance and Optimisation

  • Set, own and exceed performance targets related to the adoption and operationalisation of the customer platform.
  • Use data-driven insights to optimise platform performance and drive continuous improvement.
  • Monitor and track critical business and financial KPIs, ensuring benefits realisation for the platform investment is identified, tracked, realised and communicated.

Commercial and Vendor Management

  • Manage the commercial aspects of the platform, including budget controls and financial planning.
  • Own the vendor relationships and renewals, including Salesforce, LINK Mobility and other ecosystem partners, and oversee third-party engagements to ensure cost-effectiveness and alignment with business objectives.
  • Engage in negotiations with Salesforce and other external partners to secure advantageous terms and manage ongoing supplier relationships.
  • Own the recruitment of new team members and manage relationships with suppliers and vendors.

Knowledge, skills and experience required

  • Deep, demonstrable Salesforce solution and technical architecture expertise, ideally Salesforce-certified at Application and/or System Architect level, with CTA an advantage, and with a track record of designing large, multi-cloud Salesforce estates.
  • Experience integrating and managing adjacent tooling and ecosystem components alongside Salesforce (e.g. messaging/communications platforms such as LINK Mobility and other integration technologies).
  • Minimum 10 years in large-scale enterprise software development and programme management, with a strong focus on Salesforce platforms.
  • Proven track record leading Salesforce services across CRM, Marketing, Data Services, Revenue Cloud/CPQ, billing and Loyalty.
  • Extensive experience delivering programmes and products powered by Salesforce, including CRM, Sales Cloud, Marketing Cloud, Service Cloud, Revenue Cloud and Customer Data Platform.
  • Proven ability to lead and govern a distributed team whose members are embedded across multiple squads, providing consistent standards and line leadership.
  • Strong leadership qualities, able to motivate, mentor and lead a diverse team, and to empower each member to contribute meaningfully.
  • Strong people-management and operational skills, including planning, prioritisation, capacity management and ways of working.
  • Ability to balance hands-on architectural authority with people leadership and enablement.
  • Experience working closely with engineering and translating business and product needs into requirements within an agile methodology (epics and user stories).
  • Excellent communication skills, able to present complex information to technical and non-technical stakeholders.
  • Strong risk management skills and the ability to develop and implement mitigation strategies.
  • Understanding of information security

Company Benefits

  • Flexible Working
  • Bonus Scheme
  • Private Medical
  • Personal Income Protection
  • Discounted Gym Membership
  • Wellness advice and support
  • Priority Pass Membership (Collinson Exclusive)
  • Travel Insurance (Collinson Exclusive)
Director of Customer Platform at Collinson
Position posted 2 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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