Collinson on cord

Collinson

Customer Service Advisor

External position
UK
Hiring internally for Collinson?
Travel · Analytics · Data
The products and services for better experiences.
Active
4 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Customer Service Representative
Experience level: Entry, Junior
Core skills considered: Account Management, CRM, Customer service
Other skills considered: Customer support, Escalations handling

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

To assess and settle dental insurance claims promptly and efficiently, whilst providing an excellent level of customer service at all times, maintaining high standard of customer engagement through prompt and proactive responses to all claims phone and email queries, whilst adhering to strict deadlines and service level agreements.

As a Customer Service Advisor, you will be the first point of contact for our customers, delivering exceptional service across multiple communication channels including phone, email, and digital platforms. Supported with script guides, you will play a key role in ensuring a seamless customer experience by resolving queries efficiently, accurately, and with empathy.

You will work collaboratively within a high-performing team to meet service level agreements (SLAs), contribute to continuous improvement initiatives, and uphold the company's values in every interaction.


Key Responsibilities

  • Handle inbound and outbound customer interactions across voice, email, and digital channels.
  • Resolve customer queries and complaints effectively, ensuring first-contact resolution where possible.
  • Deliver claim outcomes through clear, empathetic conversations, guided by principles (or scripts dependant on local law).
  • Accurately log and update customer interactions in the CRM system.
  • Follow standard operating procedures and adhere to regulatory and compliance requirements.
  • Escalate complex or sensitive issues to the Front Office Team Leader or appropriate referral point.
  • Meet or exceed individual performance targets including quality, productivity, and customer satisfaction.
  • Participate in regular coaching, training, and team meetings to support personal and team development.
  • Contribute to a positive, inclusive, and collaborative team environment.
  • Identify and suggest opportunities for process improvements or service enhancements.

Knowledge, skills and experience required

  • Experience in a customer-facing role, preferably in a contact centre or service environment.
  • Strong communication skills, both verbal and written.
  • Ability to remain calm and professional under pressure.
  • Proficient in using CRM systems and Microsoft Office tools.
  • Strong attention to detail and commitment to accuracy.
  • Ability to manage time effectively and prioritise workload.
  • A proactive, solution-focused mindset with a passion for delivering excellent service.
  • Willingness to learn and adapt in a dynamic, regulated environment.

Regulatory Responsibilities

  • Adhere to relevant regulatory Conduct rules and the Firm's code of conduct including but not limited to the Financial Conduct Authority and Central Bank of Ireland
  • Undertake all regulatory training as prescribed by the company and comply with all policies relevant to your role
  • Immediately report any known conflicts of interest in line with company policy
  • Satisfy on an ongoing basis the company's fit and proper requirements which as a minimum shall take account of your:
    • Honesty, integrity and reputation
    • Competence and capability; and
    • Financial soundness
  • Carry out the role with honesty and integrity in the best interests of the Firm and its customers
  • Maintain a Duty of Responsibility for all activities managed within the role

Company Benefits

  • Flexible Working
  • Bonus Scheme
  • Private Medical
  • Personal Income Protection
  • Discounted Gym Membership
  • Wellness advice and support
  • Priority Pass Membership (Collinson Exclusive)
  • Travel Insurance (Collinson Exclusive)
Customer Service Advisor at Collinson
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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