Computacenter  on cord

Computacenter

Lead Delivery Manager

External position
Manchester, UK
Hiring internally for Computacenter ?
Cloud and Infrastructure · Consultancy
A leading independent provider of IT infrastructure services, enabling users and their business.
Posted
3 days ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Project Manager
Experience level: Lead
Core skills considered: Building Teams, Business Analysis, Financial strategy, Stakeholder Management, Project Management
Other skills considered: Communication software, Line management, Process management, Customer service

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts.

You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means meeting service levels, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence.

You'll probably have a small team of direct reports, and a larger number of Computacenter and partner employees to manage within the matrix. You'll make sure that they all understand their role within the customer and are appropriately engaged, motivated and led.

The client is based across the globe but predominantly in the UK, there will be a requirement to work from client site a minimum 3 days a week / when required mainly in the Preston area but to other locations also. This role will also require SC clearance and potentially DV clearance, or the wiliness to complete.


What you'll do

Delivery Leadership Management

  • Lead and manage the delivery of run and change services to deliver what we've promised our customer and our own organisation.
  • Constantly drive us to do better for our customer and our own organisation.
  • Objectively manage performance of our internal and partner delivery teams.
  • Be able to demonstrate understanding of our performance, what it means to our customer's business, and what we're doing to improve.
  • Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle.
  • Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks.

Change Delivery Management

  • It's likely that you'll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches.
  • You'll use your contacts and insight to identify new ways in which Computacenter can add value to our customers.

Business Management

  • You'll work with the Snr Delivery Lead/Delivery Director as well as Group Services and other colleagues, as appropriate, to support the account strategy and to ensure that Computacenter presents itself as a single, joined-up team to the customer.
  • You'll make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers' business and our place in that business.
  • You'll contribute to and deliver against a communications plan, both customer-facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media.

Contract Management

  • You'll support Group Services in the development, negotiation and agreement of contract changes within the Customer account
  • You'll support the management of the contract schedules that relate to your scope of service. You'll ensure compliance and manage exceptions.

Financial Management

  • You'll manage the finances of your account or assigned services to ensure accurate forecasting and cost management to achieve or exceed financial baselines.
  • You'll support Group Services, where appropriate of costing for services in Presales.

Relationship Management

  • You'll work with the Service Director/Lead and account team to define and support the engagement strategy with the customer and other stakeholders
  • You are likely to be the primary interface to one or more senior stakeholders within the customer organisation. You'll ensure that you maintain a positive and constructive relationship to the benefit of both organisations.

People Management

  • Perform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed.
  • Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention
  • Support the communications strategy in support of the account and employee engagement strategies.

How you'll be measured:

  • You'll have clear targets which will be set and discussed regularly. These are likely to include objective measures of Customer Satisfaction, delivery quality and financial performance.

What you'll need

What you'll know:

  • You'll be an experienced practitioner in IT Service Management.
  • You're likely trained in ITIL, possibly to Expert status.
  • You'll know that it's not all about ITIL. You'll be able to show that you understand how IT services fit in a customers' business and how we as a service provider can add value.

What you'll also be:

  • Motivated to succeed as a Team - You'll know that success is about how teams work together, both within Computacenter and the customer.
  • You'll act and encourage your people to remove organisational boundaries using a "One Customer One Team" approach.
  • Collaborative - You'll openly share ideas with colleagues across Computacenter and you'll contribute to initiatives that improve our organisation outside of your account.
  • Inclusive - You'll be aware of & sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment.
  • Inspiring - It's likely that you will lead other Delivery Managers, most of whom aspire to develop their careers into more senior roles. You'll be a role model to them and support them in their growth.
  • Creative - You'll be able to come up with solutions to do better for our customers, for our company and ideally for both at the same time!
  • Curious - You'll want to get to the root of issues, asking "the five why's" (Six Sigma) and using both data and intuition appropriately. You'll avoid "I think, I feel, it seems" as much as you can, in favour of "I know".
  • Able to tell a story - You'll be able to credibly present your service performance and improvement ideas to different audiences, talking at an appropriate level of detail.
Lead Delivery Manager at Computacenter
Position posted 3 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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