Cromwell on cord

Cromwell

Digital Business Analyst

External position
Leicester, UK
Hiring internally for Cromwell?
Retail · Maintenance
Keeping Industry Working
Posted
a week ago
Checked
cord regularly checks that external positions are still open
12 hours ago

Skills & Experience

Job roles: Business Analyst
Experience level: Senior
Core skills considered: Agile, Scrum, Business Analysis, Gherkin, SQL
Other skills considered: PostgreSQL, AWS, User Testing, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

In this hybrid role, based between remote working and our Digital Hub in Leicester, you'll help shape delivery-ready requirements for our digital product roadmap.

You'll take scope from the Product Owner and translate it into well-defined user stories, leading structured requirement sessions, aligning with stakeholders, and producing INVEST-compliant stories with clear Gherkin-syntax acceptance criteria.

By removing ambiguity early, you'll give delivery teams the clarity they need to estimate, build, test, and release with confidence.


Responsibilities

  • Plan and lead structured sessions, workshops, interviews, and walkthroughs with business stakeholders, subject matter experts, designers, and QA teams.
  • Ask precise, targeted questions to surface the full scope of a requirement, including edge cases, dependencies, and exceptions.
  • Document requirements clearly and consistently, using agreed templates and formats, and validate them with stakeholders to confirm accuracy before any coding begins.
  • Translate confirmed requirements into stories that are Independent, Negotiable, Valuable, Estimable, Small, and Testable (INVEST).
  • Author clear Given/When/Then acceptance criteria for every story so QA can test directly and without ambiguity.
  • Break down large, complex requirements into appropriately sized stories for sprint delivery.
  • Proactively flag stories that are too large, too vague, or carry unresolved dependencies before they enter and slow down the sprint.
  • Produce stories to a consistently high standard of quality. They must be fully written, sized, and free of open questions before you present them to the Product Owner for final approval.
  • Ensure every single story submitted for review has clear Gherkin acceptance criteria, zero unresolved dependencies, and sufficient detail for the development team to estimate and build with total confidence.
  • Work closely with QA to ensure acceptance criteria provide sufficient coverage for test case creation.
  • Help sort through issues raised during testing, clarifying whether they represent bugs, missed requirements, or scope changes.
  • Guide business stakeholders through User Acceptance Testing (UAT) by helping them understand exactly what is in scope and how to validate it.
  • Act as the day-to-day point of contact for any and all requirements queries from the development and QA teams.
  • Quickly absorb new concepts, domain knowledge, and technical context, then apply them immediately to clarify and refine requirements with precision.
  • Deliver clear requirements in both written and verbal forms, whether leading a structured workshop, jumping on an ad-hoc call to resolve an ambiguity, or writing a well-documented story.
  • Proactively escalate blockers and open questions promptly. You and the Product Owner will ensure every issue has a clear owner and a resolution deadline.

Requirements

  • 5+ years' experience in a Business Analyst role within a digital or technology delivery environment.
  • Demonstrable experience writing INVEST-compliant user stories with Gherkin-syntax acceptance criteria (Given / When / Then).
  • Strong, structured elicitation skills - able to plan and run requirement-gathering sessions that produce complete, accurate outputs.
  • Ecommerce domain experience - solid understanding of digital commerce concepts including product catalogues, pricing, checkout flows, order management, and customer account structures.
  • Experience working in Agile/Scrum teams with a clear understanding of sprint ceremonies and backlog management.
  • Meticulous attention to detail - you notice what is missing, not just what is there.
  • Strong verbal and written communication - equally comfortable running a live clarification call as writing precise, unambiguous documentation.
  • Fast learner - able to quickly pick up unfamiliar domain concepts, assimilate information from multiple sources, and use it immediately to ask better questions and write sharper requirements.

Desirable

  • B2B ecommerce experience - familiarity with buyer/seller account hierarchies, contract pricing, approval workflows, bulk ordering, or trade account management.
  • Relevant certifications (e.g. BCS Business Analysis, ISTQB Foundation, or similar).
  • Proficiency with project and collaboration tools - we use com, Figma, and Miro.
  • eProcurement knowledge - experience with standards or platforms such as PunchOut (cXML/OCI), EDI, or procurement system integrations (e.g. SAP Ariba, Coupa, Jaggaer).
  • API requirements documentation - comfortable eliciting and writing requirements for API-driven integrations, including RESTful endpoints, request/response structures, and error handling.
  • SQL - able to query databases to validate data, investigate requirements, and support QA with test data analysis; experience with PostgreSQL is a plus.
  • AI/automation familiarity - awareness of how AI features (e.g. search personalisation, recommendations, chatbots) are specified and delivered in a digital product context.
  • Familiarity with cloud environments, particularly AWS, and an understanding of how cloud infrastructure decisions may surface as requirements constraints.
  • Experience collaborating with UX/UI designers - reviewing wireframes and translating design decisions into story-level requirements.
  • Experience supporting or working alongside QA in test case creation or UAT.

What Excellent Looks Like

  • Run elicitation sessions that produce complete, validated requirements - first time, every time.
  • Write stories and Gherkin criteria that development and QA can act on without a single clarification question.
  • Maintain a backlog where every story submitted for review is genuinely ready - no gaps, no assumptions, no blockers.
  • Spot missing edge cases, conflicting requirements, or undefined error states before they reach development.
  • Keep stakeholders informed, requirements documented, and the team unblocked.

Company Benefits

928
Digital Business Analyst at Cromwell
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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