Doccla on cord

Doccla

Key Account Manager

External position
Hiring internally for Doccla?
HealthTech · MedTech
Supporting healthcare organisations deliver virtual ward services proven to reduce costs while improving outcomes.
Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
16 hours ago

Skills & Experience

Job roles: Business Development Manager
Experience level: Mid, Senior, Lead
Core skills considered: Account Management, Business development, CRM, Customer service, Customer support
Other skills considered: Stakeholder Management, Sales forecasting, Sales to C-suite, Sales to end users, Lead qualification

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

You own a portfolio of HSE & NHS accounts end to end. You are the single point of accountability for everything that happens on your accounts, and you are measured above all on two things: how happy your clients are, and how much your accounts grow.

Growth here means deepening the relationships you already have. You grow the number of patients on existing pathways, add new clinical pathways, and lead clients through virtual ward delivery and into proactive, population-level care. You build trust at every level of the client, from the ward nurses using our platform every day to the senior executives who sign the contracts. Delivery excellence and genuinely happy clients are the foundation that makes all of this possible.


Responsibilities

  • Act as the named owner and single point of accountability for a portfolio of NHS & HSE accounts
  • Keep your clients as happy as possible, and treat their satisfaction as the foundation of everything, because happy clients renew, grow and advocate
  • Own the account plan, the renewals and the relationship from end to end, supported by your Key Accounts Lead and Operations team
  • Be the voice of your clients inside Doccla, and their point of escalation when they need one
  • Grow the number of patients on existing pathways, so every account reaches its full potential
  • Add new clinical pathways to accounts that are ready for them
  • Identify and lead expansion from virtual ward delivery into proactive, community-based care for the highest-risk populations
  • Use the client's own data to size each opportunity and build the business case, working with the commercial and clinical teams
  • Carry and deliver against a retention and growth target, and lead renewals early to secure contracts on strong terms
  • Build trusted relationships across the whole client, from ward nurses and clinical leads, through operational and senior executives
  • Become genuinely embedded in how your clients work, so you spot opportunities and risks before anyone else does
  • Lead client meetings independently: steering groups, Quarterly Business Reviews and executive reviews, with support of the Partnership Managers
  • Turn satisfied clients into advocates, case studies and references
  • Oversee delivery across your accounts and the implementation of new clients and new pathways, coordinating Product, Clinical, Patient Support and Logistics to hit go-live dates
  • Own the project plan and stakeholder map for every account
  • Own SLA and outcome reporting, and use it to build action plans and evidence value
  • Drive product adoption and utilisation, so every client uses what they are paying for

Requirements

  • 2 to 4 years in account management, customer success, delivery or a client-facing role, with a track record of keeping clients happy and growing the accounts you own
  • A commercial mindset. You are comfortable owning renewals and growth, carrying a number, and spotting upsell inside an existing relationship, whether that is more patients, new pathways or new services
  • A natural relationship-builder who is equally credible with a ward nurse and a senior executive, and who enjoys becoming embedded in how a client works
  • A consultative, Challenger-style approach: you can reframe a client's thinking, build a business case and hold a commercial conversation with senior stakeholders
  • Experience in a tech, SaaS or startup environment (essential). You've worked somewhere fast-moving where the rulebook didn't always cover the situation
  • Experience in the NHS, HSE Ireland, health tech or another regulated environment (strongly advantageous)
  • Confidence leading meetings independently with senior clinical, operational and finance stakeholders
  • Strong organisation. You keep multiple accounts and implementations running without losing track of any of them
  • Comfort with CRM and reporting tools: HubSpot, Jira, Looker and Lightdash
  • A proactive, problem-solving mindset. You work across Product, Engineering, Clinical and Commercial to get the right outcome. You don't passively escalate and you don't get stuck waiting

Company Benefits

  • 25 days of annual leave and up to 8 bank holidays per year
  • Employee Equity Pool
  • Remote Working (Dependent on Role Requirements) with access to our Hammersmith office
  • Onsite Team Lunches
  • Private Health Insurance
  • A monthly Heka budget for health and wellbeing
  • Cycle to Work Scheme
  • Company wide social events
  • CharlieHR Perks & Discounts
Key Account Manager at Doccla
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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