Dwelly on cord

Dwelly

Revenue Operations Manager

External position
London, UK
Hiring internally for Dwelly?
PropertyTech · Machine Learning and AI
Lettings & property management AI-first platform
Posted
2 days ago
Checked
cord regularly checks that external positions are still open
10 hours ago

Skills & Experience

Job roles: Business Operations
Experience level: Senior, Lead
Core skills considered: Business Analysis, CRM
Other skills considered: Data Analysis, SQL

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Revenue Operations Manager builds the commercial operating system behind Dwelly's growth. This is the first RevOps hire in the UK and a senior role: you will own the numbers, the systems, the pricing, and the incentives that the entire commercial organisation runs on - and you will build a small team to do it.

The UK GM / Commercial Director owns the relationships and the outcome. You own the machine that makes the outcome predictable: one source of truth on portfolio, revenue and margin by agency and branch; a pricing and fee realisation engine that closes the gap between what we should charge and what we actually collect; a landlord CRM that is clean enough to run a business on; and a target and incentive structure that points every Area Director, Branch Leader / MD, and Valuer at the same number.

Your targets are the company's: +10% portfolio growth and +20% revenue growth year-on-year. You will be measured on results within the first 3-6 months, so this role suits someone who balances rigorous, data-driven thinking with a "get things done" attitude.

We are scaling from ~20,000 properties today to 50,000-70,000 within 12 months and ~200,000 in the following 12-24 months, largely through acquisition. Every agency we buy arrives with its own fee structures, its own data, its own spreadsheets and its own definition of a "landlord". Turning that into one commercial system - repeatably, on a two-month integration clock - is the core of this job.


Key Responsibilities


1. Commercial Reporting, Forecasting & Operating Cadence

  • Own the single source of truth on portfolio, revenue, and profit contribution - by agency, branch, MD, and landlord segment - and make it the number the business argues from.
  • Define the commercial metric tree from top-line targets down to what a Valuer does on a Tuesday, so that every layer of the org is measured on something it can actually move.
  • Run the weekly and monthly commercial cadence for the GM: forecast vs. plan, variance analysis, early warning on agencies drifting off trajectory, and the decisions each review needs to produce.
  • Build the reporting that surfaces the drivers behind the number - churn by cause, fee leakage, attach rates, rent review execution - not just the number itself.

2. Pricing, Fee Realisation & Ancillary Revenue

  • Own fee realisation across acquired portfolios: quantify the gap between standard and actual fees, harmonise inconsistent and legacy-discounted structures, and drive the migration agency by agency without triggering churn.
  • Make recurring revenue levers fire reliably across the whole portfolio - annual rent reviews above all - with tracked coverage, timing, and uplift rather than best efforts.
  • Grow the underdeveloped ancillary line (rent guarantees, zero deposit, unified deposit schemes, contractor commissions, mortgage and other financial products) by owning attach rate targets, pricing, partner commercial terms, and the operational path to sell them.
  • Build the pricing governance: who can discount, by how much, with what approval, and what it costs us - and hold the line.

3. Commercial Systems & CRM Operations

  • Own the usage of the landlord CRM: pipeline stages, data model, hygiene standards, workflow automation, and adoption across a distributed MD and Valuer org.
  • Own commercial data quality end-to-end - landlord, property, fee, and tenancy data - and the reconciliation between CRM, the platform, and finance. If the numbers disagree, it is your job to make them agree.
  • Partner closely with the Growth Product Manager: they own what we build for landlords, you own how the commercial org runs on it. Translate field reality into product requirements, and product releases into adoption on the ground.
  • Select, implement, and administer the supporting commercial stack (BI, CRM, enablement, comp tooling) with a strong bias toward fewer tools used properly.

4. Targets, Incentives & Performance Management

  • Design the target-setting model: how portfolio and revenue targets are set per agency and branch, normalised for portfolio quality, local market, and acquisition timing.
  • Design and administer commission and bonus plans for the MD, Branch Leader and Valuer org - aligned to growth, retention, and profit contribution, and deliberately free of conflicting incentives.
  • Own territory and portfolio allocation, capacity modelling, and the analysis of what good actually looks like at each level.
  • Build the performance management layer: league tables, coaching inputs, and the evidence base for where to invest, intervene, or exit.

5. Commercial Integration of Acquired Agencies

  • Build the repeatable commercial integration playbook: what we measure from day one, how fee and landlord data is migrated and cleansed, when the agency joins the standard cadence, and what "integrated" means as a checklist.
  • Support diligence and the first 100 days with the revenue analytics that tell us what we bought - fee quality, concentration, churn exposure, and the realistic uplift case.
  • Work with the GM to sequence pricing and process change across newly acquired portfolios so that value capture does not cost us the portfolio.

Qualifications & Preferred Background

  • Experience: 5-7 years in revenue operations, commercial operations, sales operations, or strategy & operations, including time in a fast-scaling, target-carrying commercial environment. Experience building a function from scratch rather than inheriting one
  • Skills: Genuinely strong analytics - SQL and BI tooling as a working habit, financial modelling, comfort owning a forecast in front of a board. Deep, hands-on CRM ownership. Commission and incentive plan design
  • Exceptional people skills: this role only works if a distributed org of MDs, Branch Leaders and Valuers actually adopts what you build. You will spend real time in branches, not only in dashboards
  • Highly commercial acumen - comfortable owning revenue and margin outcomes, not just reporting on them
  • In step with recent technology advancements: can build meaningful analysis, automation and internal tooling independently with the help of AI
  • Strong numerical and analytical skills, with a "get things done" attitude and excellent attention to detail
  • Preferred background
  • Experience in multi-site, branch-network, or franchise businesses - where the commercial org is distributed and local relationships carry the revenue
  • Experience in a PE-backed roll-up or high-velocity M&A environment, including commercial integration of acquired businesses
  • Exposure to financial services / fintech attach products (insurance, guarantees, lending, payments) is a strong plus
Revenue Operations Manager at Dwelly
Position posted 2 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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