DXC Technology on cord

DXC Technology

Business Data Analyst

External position
Hampshire, UK
Hiring internally for DXC Technology?
Internet
Delivering excellence for our customers and colleagues
Posted
4 days ago
Checked
cord regularly checks that external positions are still open
18 hours ago

Skills & Experience

Job roles: Business Analyst
Experience level: Mid, Senior
Core skills considered: Accounting software, FinancialForce, Business Analysis
Other skills considered: Data Analysis, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

Key Responsibilities


Billing & Financial Control

  • Manage the monthly billing cycle for Service Charges and Project Delivery, ensuring invoices are accurate, timely and compliant with contractual terms and agreed approval processes.
  • Extract, validate and reconcile fixed and variable charge data from ITSM platforms, asset management systems, monitoring tools and other operational data sources.
  • Maintain billing models, calculation methodologies and supporting evidence, ensuring charges are traceable to contractual terms and source data.
  • Maintain traceability from contractual charging rules and source records through calculations and reconciliations to individual invoice lines, enabling independent validation and audit.
  • Investigate billing discrepancies, analyse variances, manage adjustments and credits, and resolve queries with clear supporting evidence.
  • Maintain the billing calendar, coordinate data submissions and approvals, and proactively manage dependencies to meet invoice deadlines.

ITSM Data Analysis & Reporting

  • Extract, transform and analyse data from enterprise ITSM platforms and operational systems to produce accurate service performance reports, dashboards and management information.
  • Report on incidents, problems, changes, requests, assets, configuration items, service levels and other relevant operational measures.
  • Develop and maintain reporting solutions using spreadsheets, native ITSM reporting capabilities and data visualisation tools.
  • Define and document reporting metrics, KPI definitions, calculation rules and data transformations to ensure consistent, repeatable and explainable results.
  • Analyse trends, SLA performance and data quality issues, identifying anomalies, root causes and opportunities for continual improvement.
  • Produce management information (MI) packs and performance summaries for service reviews, commercial discussions and governance forums.
  • Validate data completeness, accuracy and consistency across source systems, working with platform administrators and data owners to resolve issues.

Governance, Stakeholder Engagement & Continuous Improvement

  • Work with customer finance and service management teams, DXC Service Tower Leads, Service Level Managers and ITSM platform teams to obtain data, resolve queries and communicate findings.
  • Present billing summaries, financial variances, service performance insights and data quality findings, explaining results and supporting evidence clearly.
  • Maintain controlled, version-managed billing and reporting artefacts, including invoices, workbooks, data extracts, calculation logic, report definitions and approval records.
  • Ensure billing and reporting processes comply with applicable contractual, financial, security and audit requirements.
  • Improve data extraction, reconciliation, reporting and billing through standardisation, automation and process refinement.
  • Support audits, service reviews and transition activities, ensuring processes, data sources and calculation methodologies are documented and repeatable.

What you'll bring

  • Financial & Billing Experience: Experience in financial accounting, invoicing or billing, with a sound understanding of financial controls and accurate, auditable reporting.
  • Complex Billing Models: Experience producing invoices involving fixed and variable charges, multiple data sources and contractual charging rules, ideally within managed services or IT outsourcing.
  • ITSM Data Analysis & Reporting: Experience extracting, analysing and reporting on ITSM and operational data, including service performance, incidents, changes, assets and service level metrics.
  • ITSM Platform & Data Extraction: Practical experience using enterprise ITSM platforms, such as ServiceNow or BMC Remedy, to extract and validate data through reports, queries, filters or equivalent reporting capabilities.
  • Advanced Spreadsheet Skills: Strong Microsoft Excel skills, including complex formulae, lookups, pivot tables, data validation, reconciliation and workbook management.
  • Data Quality & Reconciliation: Ability to identify discrepancies, validate data across multiple sources, investigate anomalies and maintain data integrity.
  • Governance & Attention to Detail: Experience maintaining calculation methodologies, KPI definitions, reporting documentation and audit-ready evidence, with traceability from source data to reported outputs and invoice charges.
  • Stakeholder Management: Strong analytical, communication and organisational skills, with a proactive approach to obtaining data, managing deadlines, resolving queries and explaining financial and operational findings.

Desirable

  • Data Querying: Familiarity with SQL or equivalent querying techniques to extract, join and validate structured datasets.
  • Financial Qualifications: AAT, CIMA, ACCA or equivalent qualifications.
  • ITIL 4: Foundation certification or working knowledge of relevant practices, including Incident Management, Problem Management, Change Enablement, Service Configuration Management, Service Level Management and Financial Management.
  • Data Visualisation & Transformation: Experience with Power BI, Power Query or equivalent tools for reporting, data transformation and dashboard development.
  • Automation & Scripting: Familiarity with VBA, Power Automate, Python or equivalent technologies to automate data extraction, reconciliation and reporting.
  • Commercial & Contractual Awareness: Understanding of managed-service contracts, fixed and variable pricing models, SLA frameworks and commercial governance.
  • Financial & Enterprise Systems: Experience with ERP or financial systems such as SAP or Oracle Financials.
  • Configuration & Service Level Reporting: Experience using configuration and asset data for reporting, asset-based billing or service analysis, and producing SLA compliance reports, KPI trends and financial or operational variance analysis.

Company Benefits

As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance. You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.
Business Data Analyst at DXC Technology
Position posted 4 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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