e.surv Chartered Surveyors on cord

e.surv Chartered Surveyors

Credit Control and Cash collection Analyst

External position
Newcastle upon Tyne, UK
Hiring internally for e.surv Chartered Surveyors?
Real Estate · Consultancy
Local Expertise. National Coverage.
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Finance/Accounting
Experience level: Mid
Core skills considered: Accounts receivable, Accounting software, Financial reporting
Other skills considered: Customer service, Communication software

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

We're looking for a motivated and detail-oriented Credit Control & Cash Collections Analyst to join our Finance team. This role plays a vital part in protecting company cash flow by managing customer accounts, reducing outstanding debt, and ensuring payments are collected in line with agreed terms and company procedures.


What you will do

  • Managing a portfolio of customer accounts and monitoring outstanding balances.
  • Identifying arrears and taking appropriate action to secure payment.
  • Contacting customers by phone, email, and letter to recover overdue debt.
  • Negotiating payment plans and settlement agreements where appropriate.
  • Monitoring accounts, recovering overpayments, and maintaining accurate records.
  • Reconciling customer ledgers and investigating discrepancies.
  • Issuing monthly statements and ensuring account information remains accurate and up to date.
  • Escalating bad debts and high-risk cases in line with company procedures.
  • Reviewing customer accounts to identify potential credit risks and exposure.
  • Working closely with Management Accountants, Branch Teams, Legal Teams, Solicitors, Debt Collection Agencies, and Customers to resolve issues.
  • Maintaining detailed case notes and ensuring compliance with company policies and procedures.
  • Contributing ideas and improvements to enhance processes and service delivery.

What you will bring


Essential

  • Experience working within a Credit Control, Collections, or Finance Administration role.
  • Minimum of 2 years' administration experience, ideally within a credit control environment.
  • Strong communication skills with a professional telephone manner and excellent written communication.
  • Good understanding of credit control procedures and debt recovery processes.
  • Strong numeracy skills and attention to detail.
  • Ability to manage workloads effectively and meet deadlines.
  • Good working knowledge of Microsoft Office and finance systems.
  • A proactive, resilient, and customer-focused approach.

Desirable

  • Experience within property services or a related industry.
  • Understanding of property services legislation.
  • Experience using Sun Systems, Stripe, and Zopa.
  • Knowledge of legal debt recovery and escalation processes.

Company Benefits

  • Market-leading salary & generous incentive package
  • Company Car Offering: Car allowance or company car options from a range of premium brands
  • Diverse and Consistent Workload: A great variety of work in every postcode
  • Work From Anywhere: Home-based working with our cutting-edge iPad technology
  • Tools for Success: We’ll provide you with everything you need and more to support your activities
  • Flexible Benefits: Private healthcare, pension scheme top ups, retail vouchers, Income Protection and Critical Illness cover
  • Invest in Your Growth: Keep your professional development on track with paid RICS membership and fully covered CPD requirements
  • Share Our Success: Become a true partner in our growth with access to SAYE and BAYE share investment plans
Credit Control and Cash collection Analyst at e.surv Chartered Surveyors
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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