Ecotricity on cord

Ecotricity

Debt Recovery Assistant

External position
Stroud, UK
Hiring internally for Ecotricity?
Energy and Utilities · Sustainability
The Worlds first green electricity company
Posted
a week ago
Checked
cord regularly checks that external positions are still open
37 minutes ago

Skills & Experience

Job roles: Customer Support
Experience level: Entry, Junior
Core skills considered: Customer service, Escalations handling
Other skills considered: Communication software

Logistics

Base salary: £25K - £25K
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The main focus of a Debt Recovery Assistant is to manage our domestic customers through the debt recovery journey. This includes dealing with outcomes following a debt collection visit by our third-party partners. There could be other elements of the debt recovery process that you would work on, such as updating our customer data, fixing any issues preventing debt collection, answering queries from our third parties, and supporting our customers who are behind with their energy bills.

Alongside this, a Debt Recovery Assistant will also undertake other tasks that may include handling bereavement cases, bankruptcies, and any other related customer enquiries. We are not a contact centre, but you will be expected to be ready for, and answer, a small volume of inbound calls each week and be proactive in making outbound calls to customers and third parties where appropriate to do so.

The work we do will have a significant impact on both the business and customers, so getting it right first time is crucial.


What you will do...

  • Escalate accounts to our third-party debt collection agencies and manage any queries received as a result of this.
  • Investigate and resolve complex customer or account queries, providing resolutions within the agreed timeframes.
  • Work with other departments to resolve accounts so they can go through the debt recovery process.
  • Liaising with letting agents, landlords, housing associations and other third parties to establish who is responsible for the energy usage at a property.
  • Handling other energy account administration, such processing individual insolvencies, and managing accounts where the customer has passed away.
  • Be ready to answer and handle low volumes of inbound telephone calls.
  • Make outbound calls as required to chase up outstanding information we need to help progress accounts and answer customer or third-party queries.
  • Any other ad-hoc duties as requested by the Team Leaders or Manager.

About You

Working within the Debt Recovery Team, you will be multi-skilled and flexible, and be reactive within a fast-paced office environment with fluctuating workloads. You will be positive and keen to learn with a can-do attitude.

You should be passionate about helping our customers and can think outside the box. You have experience in customer service and have excellent verbal and written communication skills, investigative skills, and a great eye for detail.


Knowledge, skills, experience & attributes:

  • Experience in providing an excellent level of customer service.
  • Excellent attention to detail.
  • Good computer literacy, including Microsoft Word and Excel.
  • Experience in using multiple "sector specific" software packages would be useful, but not essential.
  • Excellent listening skills, as well as verbal and written communication skills.
  • Exceptional time management.
  • Ability to organise workload and multiple priorities.
  • Work in a logical and date-driven way, subject to requirements and team objectives.
  • Effective objection handling.
  • Numeracy and problem-solving skills.
  • Team Player, with experience working independently where required but also positively contribute to team performance, meetings and projects.
  • Ability to build rapport with colleagues, customers and third parties.
  • Committed to continual improvement.
Debt Recovery Assistant at Ecotricity
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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