Ecotricity on cord

Ecotricity

Customer Relationship Manager

External position
Stroud, UK
Hiring internally for Ecotricity?
Energy and Utilities · Sustainability
The Worlds first green electricity company
Posted
a week ago
Checked
cord regularly checks that external positions are still open
37 minutes ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Mid, Senior, Lead
Core skills considered: Account Management, Customer service, Customer support
Other skills considered: CRM, Stakeholder Management, Communication software

Logistics

Base salary: £30K - £30K
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

As a Customer Relationship Manager at Ecotricity Business, you will be an expert in all things energy, owning a portfolio of our high‐value and strategic customers. You'll act as their day‐to‐day contact and trusted partner, completing the processes and managing the full account journey to get things done. You will work closely with your direct line manager, the Strategic Relationship Manager, who holds ultimate accountability for driving the portfolio KPIs and managing the overall customer relationship. Together, you will work in partnership to strengthen customer loyalty and retention, ensuring long‐term value for both the customer and the business.

This hands‐on role covers everything from ensuring bills are issued accurately and on time, to resolving queries across metering, changes of ownership, and everything in between. Our goal is to deliver a 'Best in Class' service, ensuring that whatever the query, proactive or reactive, it is resolved efficiently with regular updates along the way.


Core Responsibilities

  • Manage accounts at a granular level to ensure meter point performance is accurate, particularly across metering, billing, and settlement, enabling achievement of both internal and customer objectives.
  • Take ownership of customer complaints, prioritise and complete to the customer's satisfaction and within agreed time scales, ensuring regulation SLA's are met.
  • Proactively monitor and manage cases to minimise resolution delays, ensuring SLA and KPI requirements are consistently met.
  • Check, fix, and distribute customer invoices each month, following up directly with customers to resolve queries and strengthen relationships.
  • Know your portfolio inside and out, managing all KPIs associated with your accounts and ensuring the agreed performance measures are achieved.
  • Collaborate with non‐customer facing teams to ensure your customer's portfolio health tasks are completed in a timely manner - taking ownership until resolution and ensuring adherence to both internal and external SLAs.
  • Support Strategic Relationship Managers and Business Development Managers in maintaining strong relationships with key customers - attending customer meetings where appropriate.
  • Drive continuous improvement by identifying where processes may be failing for customers and assisting in putting corrective plans in place.
  • Support the Change and Transformation team by helping shape and embed new products and services into the customer journey.
  • Educate, coach and influence customers on best practice for business energy use.
  • Assess, clarify, and validate customer needs on an ongoing basis to ensure service delivery remains proactive and effective.
  • Liaise with external service providers to maximise resolution across your account base, both verbally and via industry flows.
  • Collaborate with our Debt team to reduce outstanding balances by minimising any barriers to payment.

We're looking for people who are passionate about delivering excellent customer service to our business customers. You'll bring proven expertise in the energy industry and/or client or third‐party management, with a thirst for knowledge and a drive to broaden your skills further. As an individual, you'll have exceptional time management skills, able to multi‐task and meet targets in a fast‐paced environment. Most importantly, you'll know your customers inside and out, building long‐term relationships, understanding their business, and continually improving the service you provide on behalf of Ecotricity Business while keeping commercial impact in mind.


Specific Knowledge

  • Strong computer literacy, including Microsoft Office packages & CRM systems (Essential)
  • Experience of customer and third‐party account management
  • Proven track record of delivering customer‐focused solutions to a demanding customer base
  • Demonstrated ability to drive successful performance
  • Working knowledge of Salesforce
  • Experience within the B2B energy industry
  • Knowledge of Third Party Intermediaries (TPIs)

Skills Required

  • Strong communication skills, with the ability to engage stakeholders at all levels (internal and external)
  • Effective relationship management, including setting and managing accurate customer expectations
  • Confidence in managing upwards when additional support is required or resolution is complex
  • Ability to build and leverage relationships to deliver added value
  • High attention to detail, with the ability to identify and correct data inaccuracies
  • Strong numeracy and problem‐solving skills
  • Excellent written and verbal communication abilities
  • Exceptional time management and organisational skills, with the ability to multi‐task in a fast‐paced environment

Attributes

  • Passionate, enthusiastic, and eager to learn
  • Self‐driven, results‐oriented, and committed to continual improvement
  • Customer‐centric, treating customers as we would like to be treated ourselves
  • Solutions‐focused and resourceful, with a proactive approach to challenges
  • Engaging and motivating, with a collaborative style that builds strong peer relationships
  • Methodical and organised, able to manage own workload effectively
  • Flexible and adaptable, thriving in both independent and team settings
  • A true team player who builds open, supportive, and long‐term relationships
Customer Relationship Manager at Ecotricity
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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