Elliptic on cord

Elliptic

Customer Success Manager

External position
London, UK
Hiring internally for Elliptic?
Blockchain · RegTech · Data
Detect And Prevent Criminal Activity In Cryptocurrency
Active
over 6 months ago
Posted
3 months ago
Checked
cord regularly checks that external positions are still open
18 hours ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Senior
Core skills considered: Enterprise customers, Renewals, Onboarding, Demos, B2B
Other skills considered: Account Management, SaaS, Agile, Payments

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

Are you a passionate, technical and enthusiastic Senior Customer Success Manager with a wealth of experience managing Enterprise customers in the payment and/or crypto industry? Are you looking for your next challenge in an emerging and exciting market? If yes then we want to hear from you!

You will join our global Commercial team, and champion uncovering and developing new commercial opportunities within our base of existing customers. As Customer Success Manager, you will be responsible for managing a nominated list of customers, mainly Enterprises. Your focus will be to drive profitable annual contract revenue contribution and increased market share from the Elliptic solution and service portfolio.

Working in partnership with the Customer Success team, you will manage the upsell sales cycle including identifying opportunities, qualifying, negotiating terms, developing custom proposals and closing upsells and renewals to ultimately deliver profitable revenue growth and >100% net account retention for those named accounts.

This is an exciting opportunity for an experienced and tech savvy individual looking for a role where you can make an impact not just on the company you work for but also on the market you work in. Fascinating and challenging work is the norm - working at Elliptic is never boring!


Key Responsibilities

  • Build strong relationships with key stakeholders within your account base
  • Fully manage your customers throughout the various phases of the lifecycle from onboarding to renewal and expansion
  • Be the main point of contact for your accounts internally and externally
  • Analyze critical utilization data and assess renewal risk, proactively mitigating risk early on
  • Develop net new business through upsell and cross sell opportunities within your region
  • Build strategic customer account plans, and manage the commercial cycle independently and/or in collaboration with AEs
  • Discovery and scoping of high quality expansion opportunities within existing accounts
  • Convert customer needs and challenges into qualified opportunities
  • Develop custom proposals based on customer requirements
  • Conduct presentations such as QBRs, kickoff calls and product demos
  • Negotiate terms and renewals
  • Meet and exceed quarterly and annual quotas for your region and target customers

Skills, Knowledge & Expertise

You will be a great fit here if you:

  • Have extensive Customer Success experience and can successfully manage, retain and lead expansion opportunities
  • Have experience in working with a broad set of customers across the region
  • Have experience creating and working with data flow diagrams of payment schemes and architecture
  • Can understand the customer’s business model, and how digital assets fit into their strategy
  • Have the ability to analyse customer usage and engagement data to identify trends and opportunities for additional services
  • Can manage difficult client relationships, such as churn or downsell conversation, and obtain the best outcome for both the company and our customers.
  • Can evaluate customer needs and preferences in relation to pricing, product terms and conditions to ensure that client requirements are addressed in commercial proposals
  • Have a collaborative mindset, and experience working with a larger account team, including Account Executives and Solutions Consultants
  • Address problems immediately and can work across functions to solve problems
  • Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team
  • Have an understanding of complex B2B sales methodologies
  • Are flexible, adaptable and comfortable with changing priorities
  • Comfortable adopting AI tools to boost productivity, with a curiosity for new ways of working

Our ideal candidate has:

  • Solid Account Management experience selling SaaS solutions Experience working with customers distributed across multiple countries/states
  • Strong relationship building skills, with track record of retention and generating net new business
  • Demonstrated track record of success and quota over achievement - top 10% performer at your last company
  • A collaborative mindset, and the ability to share the spotlight
  • A strong work ethic and an entrepreneur’s mindset. You’re comfortable creating value in a low structure environment while being agile and resilient
  • Interest and curiosity about digital assets and the crypto economy

Bonus Points for:

  • Understanding of AML/KYC and Forensics space, either in cryptocurrency or traditional financial environments
  • Payments and/or crypto experience
  • Familiar with compliance workflows
  • Experience selling SaaS solutions to Financial Services
  • Borderline obsession with emerging technology

Company Benefits

  • Share Options
  • Holiday - 25 days + public holidays
  • Enjoy your birthday off work
  • Elliptic Sabbatical: enjoy up to 3 months off after being with us for 4 years (of which 1 month is full paid)
  • Private Health Insurance - we use Vitality!
  • Work Pension Scheme
  • Quarterly full-day off-sites&annual company 3-day offsite
  • $1000 Personal training budget&LinkedIn Learning subscription
  • £500 Home office allowance
  • Enhanced parental leave; we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and job-protected leave
  • Full access to Spill Mental Health Support
  • Our offices provide all of the amenities you could need
  • Work with top of the range equipment - MacBook Pro and any other equipment you need
                      We know Diversity and Inclusion is much deeper than just hiring, but it’s important for us to mention it here. We welcome and embrace individuals of all backgrounds and identities at Elliptic, and this is an ongoing priority for us. We know incredible people don’t all think in the same way. We want to be challenged every day. We believe our diverse team of individuals underpins this by bringing creative thinking and innovation to Elliptic every day. We are committed to creating a diverse, inclusive and equitable workplace, so we welcome applications from everyone, even if you may not think you fit all of the requirements of our roles. We foster an environment of psychological safety, where everyone feels comfortable to bring their whole self to work.
                      Customer Success Manager at Elliptic
                      Position posted 3 months ago

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                      Starling Bank on cord

                      Starling Bank

                      Full Stack Engineer (ML Ops)

                      London, UK
                      FinTech · Banking · Finance
                      A better bank for everyone
                      Active
                      over 6 months ago
                      Responds to
                      0% of requests
                      Responds in
                      1h 55m
                      Requests
                      7 pending

                      Skills & Experience

                      Job roles: Full Stack
                      Experience level: Mid, Senior
                      Core skills considered: Java, React, Redux, AWS, JavaScript

                      Logistics

                      Base salary: £70K - £110K
                      Employment type: Permanent
                      Remote working: Hybrid (up to 2 remote days p/w)
                      Visa sponsorship: Not available

                      Job Description

                      Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

                      Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

                      We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

                      Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

                      The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

                      Hybrid Working

                      We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

                      Our Data Environment

                      Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

                      We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

                      Requirements

                      We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

                      We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

                      • Design REST apis.
                      • Code backend services, ideally using Java, or another other server side compiled language.
                      • Develop modern front ends, ideally using React and Redux.
                      • Get their code into the cloud and support it there, ideally on AWS.
                      • Believe in clean coding, simple solutions, automated testing and continuous deployment.
                      • Like to take ownership of a feature from the original idea through to live.
                      • Think (like us) that a small number of empowered developers is the right way to deliver software.

                      Company Benefits

                      • 33 days holiday (including flexible bank holidays)
                      • An extra day’s holiday for your birthday
                      • 16 hours paid volunteering time a year
                      • Part-time and/or flexible hours available for most roles
                      • Salary sacrifice, company enhanced pension scheme
                      • Life insurance at 4x your salary
                      • Hybrid/remote working
                      • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
                      • Generous family-friendly policies
                      • Varied social groups set up and run by our employees
                      • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
                      • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

                      Full details are available on our careers site

                      Interview Process

                      Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

                      • Stage 1 - 30 mins with one of the team
                      • Stage 2 - Take home challenge
                      • Stage 3 - 90 mins technical interview with two team members
                      • Stage 3 - 45 min final with an executive and a member of the people team
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