Fifth Dimension on cord

Fifth Dimension

Customer Success Engineer

External position
London, UK
Hiring internally for Fifth Dimension?
Real Estate · Machine Learning and AI · Financial Services
Fifth Dimension AI is ushering in a golden age of work, where boring tasks are automated away, the right data are always at your fingertips, and maximal creativity is encouraged.
Active
2 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Customer Operations
Experience level: Junior, Mid
Core skills considered: APIs, Troubleshooting
Other skills considered: Technical Writing

Logistics

Base salary: £50K - £70K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

We're hiring a Customer Success Engineer to help customers turn our product into part of their everyday work. You'll combine practical customer success with building the systems, communications and learning experiences that make adoption repeatable.

A useful product does not automatically become a useful daily habit. Customers need to connect their data, complete a valuable piece of work and come back to do it again. Your job is to make those steps easier, then make them work consistently across customers.

Imagine several customers are getting stuck connecting Microsoft 365. You help one through the setup, identify the shared problem, improve the guidance and follow-ups, and check whether more people reach their first useful result.

You like helping people and making things. When the same question comes up twice, you start thinking about a better way to answer it. You can learn a technical product, explain it clearly and follow a problem through without waiting for a perfect brief.

You've probably spent one to three years in a technical customer role, implementation, support or operations. Strong projects, internships or your own business can demonstrate the same ability.


Responsibilities

  • A practical individual contributor role, working directly with our CTO and closely with Customer Success, Account Management, Product and Engineering.
  • A builder who learns from individual customer problems and creates solutions that help many customers.
  • Ownership of onboarding, adoption programs and routine-support improvements, with experienced colleagues to learn from.
  • Build adoption programs: onboarding sequences, useful prompts and follow-ups based on what customers have actually done.
  • Improve first-line support: handle questions, find recurring issues, maintain useful guidance and build AI-assisted answers and routing, with tested output and clear human escalation.
  • Teach customers: run onboarding, webinars and office hours; make short videos, examples and guides people can use independently.
  • Make product releases useful: explain what changed, reach the people who will benefit and check whether they use it.
  • Troubleshoot: investigate configuration and integration issues, fix what you can and give engineers clear reproductions when the product needs to change.
  • Measure progress: track time to first value, repeat use and the manual work removed. Use the evidence to decide what to improve next.

Requirements

  • Something useful you built yourself: an automation, small tool or integration you can explain and improve.
  • Practical AI use, with a habit of testing answers and checking what your tools produce.
  • Clear writing, patient teaching and confidence working directly with customers.
  • Comfort connecting tools and data through APIs, webhooks, scripting or automation platforms.
  • Reliable follow-through and enough data confidence to tell whether your work helped.

Nice to Have (But Not Required)

  • Experience with Microsoft 365, SharePoint, product analytics, SQL or lifecycle communications.
  • Experience running training or supporting a specialist professional product.
  • Real estate or investment-management knowledge. You can learn the domain here.

Your First Few Months

  • Month 1. You can lead an onboarding session, have investigated real customer questions and have shipped your first useful automation or adoption improvement.
  • Month 3. A repeatable onboarding or feature-adoption program is running. You can show customers reaching value faster, using a valuable process more consistently, or the team doing less repetitive work.
  • Month 6. The programs you own reliably serve more customers without a matching rise in manual effort. You can explain which interventions improve sustained use and which you stopped. You and Chen will set targets from the starting baseline.
Customer Success Engineer at Fifth Dimension
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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