Firstup on cord

Firstup

Service Consultant

External position
Remote in UK
Hiring internally for Firstup?
Communications · SaaS
Connect every worker, everywhere with the right information at the right time.
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Implementation Manager
Experience level: Mid, Senior
Core skills considered: Project Management, Customer service, Customer support, Stakeholder Management, Communication software
Other skills considered: CRM, Data Protection, Privacy, Technical support

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Remote
Work from: Within United Kingdom
Visa sponsorship: Not available

Job Description

The Service Consultant is a functional and technical subject matter expert on the Firstup platform who leads customer implementations, technical configuration, and customization. The Service Consultant is responsible for guiding customers through the implementation lifecycle, coordinating key activities and stakeholders, and ensuring customers are successfully prepared for launch.


Responsibilities

  • Product Expertise and Customer Needs Analysis: Develop and maintain expertise with the Firstup platform, product, and features while conducting thorough assessments of customer requirements and business goals to tailor the product setup and configuration accordingly. Translate customer requirements into clear implementation plans and provide recommendations based on Firstup implementation best practices.
  • Onboarding, Implementation, and Customization: Lead customers through the end-to-end onboarding and implementation process, offering expert guidance on setting up the product, configuring settings, and integrating with other systems. Coordinate implementation activities, milestones, timelines, customer responsibilities, and dependencies to keep implementations progressing toward launch. Work closely with customers to customize the product to align with their unique workflows and preferences.
  • Project Management, Troubleshooting, and Support: Serve as the primary point of contact for customers throughout implementation, providing clear communication on progress, next steps, risks, and outstanding actions. Proactively identify and manage implementation risks, blockers, and dependencies, coordinating with customer and internal stakeholders to drive them through resolution. Address questions, concerns, or technical issues encountered during setup and provide timely and effective support to ensure a successful implementation and customer experience.
  • Documentation, Knowledge Sharing, and Training: Create and maintain comprehensive implementation documentation, project plans, guides, and training materials to empower customers to utilize the product effectively. Lead customer working sessions and ensure key stakeholders are appropriately enabled ahead of launch. Share knowledge and best practices with colleagues to improve overall team performance and collaborate with internal teams to advocate for customer needs and drive continuous improvement initiatives.
  • Product Setup, Configuration, and Integration: Guide customers in setting up and configuring the Firstup product, including authentication methods and integration with HRIS or other systems to ensure data consistency and accuracy. Coordinate technical requirements and dependencies between customer and Firstup teams, ensuring technical activities are completed in alignment with implementation timelines and launch requirements.
  • Launch Readiness and Technical Support: Guide customers through email authentication protocols and provide technical support and troubleshooting assistance for authentication, data integration, email delivery, and mobile app functionality. Partner with customers to assess launch readiness, coordinate testing and outstanding implementation activities, and ensure key technical and functional requirements are completed ahead of launch. Support a structured transition from implementation into ongoing customer management following launch.

Qualifications

  • Bachelor's Degree in a tech related field or a related field of study, or equivalent experience.
  • Three or more years of experience in client-facing roles such as Solutions Consultant, Implementation Consultant, Professional Services Consultant, Solutions Engineer, or similar within a SaaS organization that has $100M+ in ARR.
  • Must have experience with Enterprise SaaS applications software/solutions.
  • Experience managing or coordinating customer implementations, onboarding programs, or complex customer projects from kickoff through launch.
  • Strong project management and organizational skills, with the ability to manage timelines, milestones, dependencies, risks, and multiple customer implementations simultaneously.
  • Distinct passion for technology and curiosity to understand the marketing and communications technology landscape and technical integrations.
  • Familiarity with API, Authentication, and integration concepts.
  • Familiarity with data and privacy laws such as GDPR and CCPA for SaaS companies.
  • Demonstrable verbal and written communication skills, especially in communicating complex technical conversations to a non-technical audience and handling customer questions and objections.
  • Strong customer and stakeholder management skills, with the ability to set expectations, drive actions and decisions, and confidently lead customer conversations throughout an implementation.
  • Problem-solver mentality with the ability to address matters proactively, identify risks and blockers, come up with creative solutions, implement feedback, and plan for the future.
  • Great team player with strong team and cross-departmental collaboration skills.
  • Proven ability to manage multiple projects simultaneously while maintaining attention to detail and organization.
  • Highly self-motivated towards personal and professional excellence.
  • Enthusiastic, proactive, positive-minded, customer-focused, and service-oriented.
  • Ability to travel up to 25%.

Company Benefits

  • We offer an excellent PTO program
  • Great health benefits
  • A casual and friendly environment
  • Remote work
  • Leadership team who truly believes in your growth – both personally and professionally
Service Consultant at Firstup
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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