Flagstone on cord

Flagstone

Relationship Team Lead

External position
London, UK
Hiring internally for Flagstone?
Finance · Banking
Protect and grow your money today
Posted
2 months ago
Checked
cord regularly checks that external positions are still open
18 hours ago

Skills & Experience

Job roles: Business Development Manager
Experience level: Lead
Core skills considered: Account Management, Business development, Building Teams
Other skills considered: Stakeholder Management, Line management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 4 remote days p/w)
Visa sponsorship: Not available

Job Description

The Relationships Team Lead manages a team of four field-based Account Relationship Managers, each covering a defined territory within the network's Partner base. But this is not a purely managerial role. The Team Lead is expected to be a player-manager actively contributing to Partner engagement and referral growth in their own right, while simultaneously elevating the performance of the team around them. The balance between personal contribution and team leadership is a defining feature of the role, and we are looking for someone who is genuinely energised by both.

The network spans over 5,000 Partners across four regions, of which around half have referred clients to Flagstone in the last twelve months. The opportunity within the existing partner base is significant - this role is not about finding new partners, but about deepening engagement, increasing referral frequency, and ensuring that Flagstone is firmly embedded in the way Partners think about their clients' cash. At the same time, the Relationships Team Lead plays an important role in the commercial relationship with the network more broadly, acting as the senior day-to-day point of contact and escalation for the partnership.


What You'll Be Doing

Team Leadership & Performance

  • Lead, develop and motivate a team of four field-based ARMs, setting clear expectations, providing regular coaching and creating the conditions for each individual to perform at their best
  • Own the overall performance of the ARM team, monitoring regional referral volumes, Partner engagement levels and conversion activity, and intervening proactively when performance needs to improve
  • Run a consistent team rhythm: regular one-to-ones, joint field visits, call reviews and team performance sessions that keep the team focused, accountable and continuously improving
  • Support the recruitment, onboarding and development of ARMs, building a team with the capability, knowledge and culture to sustain high performance as the partnership grows
  • Act as the first point of escalation for the ARM team when they encounter complex Partner situations, difficult conversations or issues that need senior involvement

Personal Partner Engagement

  • Maintain your own portfolio of Partners including the most senior and strategically important relationships within the network, spending meaningful time in the field and contributing directly to referral growth
  • Personally lead engagement with regional management teams across the network, building relationships at a level above individual Partner that enables the team to operate with greater reach and credibility
  • Model the standard of Partner engagement you expect from your ARMs, in how you present the Flagstone proposition, how you handle objections, and how you build trust with Partners over time
  • Step in on high-value or sensitive Partner situations where your seniority and experience can make a material difference to the outcome

Proposition Training & Partner Development

  • Ensure the ARM team is consistently delivering high-quality, accurate and compelling presentations of the Flagstone proposition across their respective territories
  • Lead training sessions for Partners yourself where the audience or occasion warrants senior representation e.g. regional events, group practice meetings, or the onboarding of newly active practices
  • Keep both the team and the Partner network up to date with product developments and platform enhancements, ensuring Partners always have the information they need to refer with confidence
  • Work with the Head of Sales Operations and the network's head office to develop and deliver co-created engagement plans that embed Flagstone within their adviser framework

Commercial Oversight & Reporting

  • Maintain a clear and current view of the channel's commercial performance, referral volumes, funded accounts, AuA contribution and regional variances, and report with confidence to the Head of Sales Operations
  • Identify where performance is ahead of or behind expectations, diagnose the reasons, and bring a clear point of view on what action is needed
  • Feed insight from the Partner network back into the business, surfacing themes around Partner sentiment, platform friction, competitive activity and product gaps that should inform internal decisions

What You'll Bring

Player-Manager Experience

  • A proven track record of leading a field-based sales or relationship management team, combined with a continued personal contribution to commercial outcomes
  • The ability to hold both responsibilities well simultaneously: your team's performance improves under your leadership, and your own Partner relationships are stronger for your seniority and experience
  • Experience coaching and developing individuals in a field environment (e.g. joint visits, call reviews, targeted feedback) with a genuine investment in the growth of the people around you

Network & Financial Services Knowledge

  • A strong understanding of how a large adviser Partner network operates e.g. the restricted adviser structure, the role of regional management, and the dynamics of a corporate distribution partnership at this scale
  • Broader financial services knowledge that allows you to engage credibly with Partners about their clients' financial planning needs and the role that cash management plays within them
  • An understanding of what it takes to build trust and drive behaviour change within a large, structured adviser network, where engagement is won relationship by relationship, not through a single lever

Commercial Drive & Presence

  • Genuine commercial ambition - you care about the numbers your team produces and the contribution you make personally, and you bring that energy into how you lead and how you show up with Partners
  • The personal presence and credibility to engage confidently at a senior level within the network, including with regional leadership and practice principals
  • A structured, disciplined approach to managing a complex partner portfolio across multiple territories, with the ability to maintain a clear picture of performance across the whole team while staying close to your own relationships

Ways of Working

  • A natural leader who creates clarity, accountability and momentum without micromanaging. Your team knows what is expected of them and feels genuinely supported in delivering it
  • Comfortable operating in a field-first environment where a portion of your time is spent out of the office (min 50%), and where leading a dispersed team requires intentional effort and strong communication
  • A collaborative partner to the Head of Sales Operations and the wider commercial leadership team, someone who contributes to the broader thinking on how the channel and the Partnerships function evolve
  • A clear sense of ambition and a desire to grow into a broader commercial leadership role over time

Company Benefits

  • Remote working kit
  • Around the World in 90 days (remote working)
  • Employee share scheme
  • £1,000 annual learning bursary
  • 25 days holiday (plus bank holidays)
  • Additional 3 days community and charity leave each year
  • Quarterly half days for Wellness leave
  • Flexible bank holidays
  • Income protection
  • Life insurance (4x annual salary)
  • Matched pension contribution (5%)
  • Private healthcare
  • Gym discount
  • Dental/Optical careSeason ticket loan
  • Cycle2Work scheme
Relationship Team Lead at Flagstone
Position posted 2 months ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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