Flexciton on cord

Flexciton

Senior Customer Implementation Manager

External position
London, UK
Hiring internally for Flexciton?
Machine Learning and AI · Software Development
Flexciton is using cutting edge optimisation and A.I. to build the world's most powerful planning and scheduling solution for manufacturers.
Active
2 months ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
6 hours ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Senior, Lead
Core skills considered: Project Management, CRM, Customer support, Data Analysis
Other skills considered: Business Analysis, Customer service, Escalations handling, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

The Customer Implementation Lead operates at the intersection of a highly technical product and a demanding, fast-moving semiconductor manufacturing environment, where priorities shift and clear thinking under pressure is what generates great customer outcomes. Our Customer Leads are working with clients on the smooth rollout and adoption of our software through expert data, communication, project management and collaboration skills, often across more than one customer at a time depending on project stage. After rollout, responsibilities shift to maximising the success and satisfaction our software brings the customer. The Senior Customer Lead will also contribute to the strategic direction of the function, improving processes and ways of working to increase team effectiveness.


Key Responsibilities

  • Manages the delivery of customer projects end-to-end, including coordination of key stakeholders, documentation and plans.
  • Navigates shifting priorities across factory operations, engineering and commercial stakeholders without losing the thread.
  • Drives to deliver project success under time constraints.
  • Runs the client engagement cadence (regular calls, QBRs) and coordinates across Product & Engineering to keep delivery on track.
  • Works with Product and other Client Success team members to translate customer requests into structured requirements for our product.
  • Deep understanding of our applications and all complex features, and how they integrate into each customer's environment.
  • Translates factory performance goals into measurable customer value, and ensures that value is realised and evidenced post-rollout.
  • Seeks to improve metrics such as time-to-value through more effective project delivery and customer success.
  • Owns customer health and adoption across the account lifecycle, proactively monitoring usage, running regular check-ins and business reviews, and identifying at-risk accounts early.
  • Surfaces and qualifies renewal risk and expansion opportunities and hands them to Account Management.
  • Acts as the customer's technical anchor during difficult periods, diagnosing issues under time pressure, coordinating Product & Engineering to resolution, and maintaining executive trust throughout.

Required Experience

  • Master's degree in industrial engineering, operations research, data science or a manufacturing-related field preferred; or a bachelor's with equivalent relevant experience.
  • 4+ years of experience in a field related to complex SaaS software implementation or manufacturing.
  • Demonstrable track record of driving adoption and retention outcomes across complex enterprise accounts.
  • Project management and associated tooling (monday.com)
  • Data analytics & problem solving skills (Tableau, Python, JMP, PG SQL)
  • Fluency with modern AI tooling (Claude Code) and productivity suite integrations
  • Strategic thinking & leadership
  • Client communication & interpersonal skills. Fluency in other languages is a plus
  • Familiarity with CRM and customer-success tooling an advantage.
  • Deep domain knowledge in either semiconductor manufacturing or scheduling/planning software is preferred (plus but not required)
  • Familiarity with concepts of Factory Physics is preferred (plus but not required)

Profile fit

  • Performs best under pressure: Strong reasoning, able to think & communicate clearly, prioritise and make sound calls in time-critical moments.
  • Leads by example and takes end-to-end ownership of outcomes, a can-do operator who drives momentum and owns results, with or without formal authority.
  • Resilient in a dynamic project environment: Shifting priorities, being proactive, strong self-management.
  • Commercially aware: Able to spot and articulate where the customer is getting value and where risk or growth is emerging.
  • Willing to adjust work hours to address time zone differences with a globally distributed customer base.
  • Able to travel internationally (15-25%).

Company Benefits

We aim to create an awesome environment for our people to thrive. We want to offer great career potential and of course other little benefits in return for your hard work!

  • Stock Options
  • 25 days annual holiday leave plus an extra day each year after 2 years of service (capped at 30) + Bank Holidays

  • Monthly Lunches - Tasty Tuesdays
  • Annual Team Trip
  • L&D opportunities
  • Cycle to work scheme
  • Healthcash plan
Senior Customer Implementation Manager at Flexciton
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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