FNZ on cord

FNZ

Technical Specialist

External position
Leicester, UK
Hiring internally for FNZ?
FinTech · Investment
Helping people achieve their financial goals.
Active
over 6 months ago
Posted
2 days ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Business Operations
Experience level: Senior, Lead
Core skills considered: Business Analysis, Stakeholder Management, Process management
Other skills considered: Escalations handling, Customer service, Client relations

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

The Technical Lead is required to provide technical support to an operations team within one of the designated Investment Operations Functional Pillars, and is responsible for the day to day service of their team to Corporate / Retail Clients on behalf of FNZ.

This means the following key requirements,

  • The role holder will be responsible for all aspects of day to day Technical Delivery, regulatory, and financial risk relevant to their team and, for all processes that fall within their team's remit.
  • The role holder will support all aspects of change within their functional area ensuring that their team actively participates as and where required in the change process from delivery through to implementation so that change is delivered effectively, and, in accordance with FNZ Compliance standards.
  • The role holder will be responsible for service delivery to our corporate clients from their team, ensuring accuracy, compliance, and achievement of service standards in accordance with clients' KPIs.
  • Where requested or role requires the individual to complete Overseer responsibility, the overseers have an obligation to complete IOC qualifications and complete annual CPD hours.

Specific Role Responsibilities


Strategy

  • Manage the Technical development of the team's purpose and ensure the it provides best in class operational services to clients and internal partners.
  • Support, challenge and contribute to the development of short, medium, and long-term strategies (including action plans and targets) for the team.
  • Support and contribute to the Change Governance of technology solution that meets the objectives of the business but allows the firm to be scalable, productive, meet service delivery standards and is compliant for future changes, upgrades, and enhancements.
  • Support and implement the Technical management strategy, culture, services, and methodology to adjust to changing regulations and expectations, ensuring the team are fully motivated and have clear understanding of the technology and process.
  • Support operational relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.
  • Participate as an internal stakeholder and positively support the relationships globally to create a positive, collaborative, and engaged relationship.
  • Engage with external stakeholders in relation to their team's technical issues, service standards, change and risk including clients, custodians, consultants, potential clients, third parties, regulators, and non-executive directors.

Process

  • Ensure team's technical resilience within the first line of defence; and deliver reporting to the relevant Sector Lead and/or Operations Director to evidence standards achieved.
  • Manage and support the error management process, including management of major errors, escalation, analysis, and reporting.
  • Manage and support the delivery of KPI / KRI's in relation to customer contractual terms, taking action to prevent failure, through control and oversight of the activities completed by the functional area under the role holders' remit; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence standards achieved.
  • Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for the team.
  • Oversee the management of functional area's risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on prevention; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence standards achieved.
  • Provide appropriate Technical engagement for Audits, Client visits or any material meetings or engagement's, where the Technical Manager is required to represent FNZ.
  • Oversee implementation and maintenance of technical operational controls and process, within the team, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence standards achieved.
  • Oversee effectiveness of technical controls for handling client assets and client money within the team; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence standards achieved.
  • Oversee technical compliance with legislation and regulation in relation to the team; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence compliance.
  • Act as Overseer as defined by the regulations and FNZ policies.

People

  • Support and technically lead the management team for the functional area to ensure exceptional delivery, through accurate, timely and controlled service to both internal and external clients.
  • Encourage a culture of collaboration, supportive challenge and discussion through openness and ethical decision making.
  • Ensure compliance with all mandatory training is completed in a timely fashion.
  • Support, implement and manage the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff.

Governance

  • Provide relevant and timely reporting to Boards and Committees as required.
  • Actively participate in all team governance meetings, to ensure effective outcome and escalations.
  • Actively participate in governance meetings to ensure that FNZ is driving the right behaviours, as outlined in the FCA handbook, to mitigate risk to the business.
  • Actively participate in corporate service meetings to ensure that FNZ is driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first class service to our clients.
  • Actively participate in change meetings or release boards to ensure that appropriate understanding, actions, testing and readiness to deliver and implement change.
  • Ensure the functional area is driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first class service to our clients.

Required Knowledge & Skills

  • Significant technical operations experience within the Wealth Management / Platform industry.
  • Good proposition knowledge of platform industry, from Retail Client to Asset Servicing delivery.
  • Previous experience in an operations management role.
  • Experience in client services.
  • Extensive technical operational knowledge relative to the team under role holders' remit,
  • Change management experience,
  • Knowledge of the UK financial services and regulatory framework including the CASS, COBS, COLL and SYSC Sourcebook; as well as HMRC and tax regulations,
  • Strong understand of risk/compliance policies and processes for a financial services business

Company Benefits

  • Competitive salary and possibility of stock award
  • Company pension contribution
  • Health insurance
  • Life cover
  • 25 days of holiday + 8 flexible public-holiday days
  • Paid sick leave
  • Newly refurbished central London offices with cycle store + showers
  • Flexible home-working
  • Member of high achieving team
  • Cutting-edge wealth management technology
Technical Specialist at FNZ
Position posted 2 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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