Fred Perry on cord

Fred Perry

Wholesale Customer Support Coordinator

External position
London, UK
Hiring internally for Fred Perry?
Retail · Fashion
Always with integrity. Always with personality.
Posted
2 days ago
Checked
cord regularly checks that external positions are still open
15 hours ago

Skills & Experience

Job roles: Operations
Experience level: Entry, Junior, Mid
Core skills considered: Account Management, Customer service, Customer support, Communication software
Other skills considered: CRM, Escalations handling, Process management, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

You will be a key contact for your designated market, providing valuable information and communication to our wholesale partners, across all your allocated areas. Responsible for supporting key accounts as well as working closely with internal and external stakeholders such as business development, logistics, warehouses, merchandising and credit departments to proactively eradicate any issues and ensure the timely flow of goods to and from our wholesale account partners. Good working knowledge of different markets, shipping procedures & retail quarters & functions.


Key Responsibilities:

  • Ensure all orders are entered onto our system accurately by the given deadlines, giving support to your colleagues where necessary. Proactively follow up with BDM's or customers to obtain orders and process the order entry by the Fred Perry deadlines for order placement.
  • Send order acknowledgements through to the BD team & wholesale partners, to review seasonal orders, highlighting any anomalies.
  • Maintain sales orders by actioning the redating, cancelling of styles/orders, and the deletion of withdrawn styles to ensure system is up-to-date and accurate, notifying the customer where necessary.
  • Ensure you are aware of Blank Canvas & Collaboration products, along with their corresponding orders for your area to organise shipments in time for specific launch dates.
  • On receipt of customer ASN's, validate these against the original sales order and highlight any discrepancies to the BDM's or customers.
  • Update orders with new address and price details as required.
  • Send customers order reports to give visibility of those outstanding.
  • Highlight to customers and BDM's any orders that have not been called in and provide necessary info and pressure to achieve delivery.
  • Liaise with customers and any corresponding departments to resolve customer queries or provide information as requested.
  • Maintain a strong relationship with customers, and markets by email phone/video meetings and reporting with key call outs.
  • Understand how stock is held within the business to allocate stock to fulfil orders and meet customer expectations. This will include seasonal transfers to minimise the effects on shortfalls for the customer.
  • Action planning shortfall & warehouse change reports in a timely manner.
  • Noting shortfalls in styles and delayed availability on weekly reports and sharing this information with BDM's and customers.
  • Liaise with Logistics, Planning and Production to ensure the warehouse/factories are notified about customer's specific labelling, packaging, and delivery requirements.
  • Collaborate with logistics and customers to secure suitable delivery booking in line with required delivery dates and customer booking processes.
  • Work with the logistics team to prepare export shipping documentation including invoices, packing lists and proforma invoices.
  • Create & manage consignments based on customer requirements such as volume and share with relevant Warehouse to achieve delivery/collection expectations.
  • Work on shared warehouse reports to track and action stock despatch.
  • Collaborate with warehouses to thoroughly investigate any shortages, overages or missing cartons.
  • Provide returns authorisation codes to customers as required in line with Fred Perry agreed parameters, seeking appropriate authorisation when necessary.
  • Monitor and update the returns monitor and raise credit notes accordingly.
  • Work with credit control and BDM's to review orders for shipment and rephase orders where necessary in line with customer credit availability.

The Person:

  • Excellent communication skills (written and verbal) and relationship development with internal and external stakeholders
  • Effective and pro-active problem solver
  • Ability to prioritise tasks and be self-organised
  • Excellent attention to detail
  • Process driven
  • Experience in Microsoft products, including Excel
  • Must be able to work independently as well as being a team player
  • Previous experience within the wholesale / logistical environment advantageous

Company Benefits

BENEFITS: We are proud to offer a wide range of benefits to all our staff, and continue to reassess what our community needs from us to thrive. We don’t want to be a good company to work for, we want to be a great one. Here are some things we currently offer: Annual performance-related bonus Competitive salary, reviewed every year Generous staff discount and regular sample sales Generous pension scheme with 8.5% company contribution Option to buy an extra 5 days holiday annually Enhanced maternity and paternity packages Life insurance Private healthcare Cycle to work scheme Early finish Fridays Season ticket loan 25 days annual leave plus Bank Holidays Annual Birthday vouchers Free access to our EAP provider
Wholesale Customer Support Coordinator at Fred Perry
Position posted 2 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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