Gearset on cord

Gearset

Customer Success Manager

External position
Cambridge, UK
Hiring internally for Gearset?
Software Development
Industry-leading DevOps solutions for every Salesforce team.
Active
over 6 months ago
Posted
16 hours ago
Checked
cord regularly checks that external positions are still open
16 hours ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Mid, Senior, Lead
Core skills considered: Account Management, Customer service, Customer support
Other skills considered: Customer feedback management, Customer profiling

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

As a Mid-Market Customer Success Manager, you'll build trusted relationships with some of our largest customers, helping them achieve their goals with Gearset while supporting retention and sustainable account growth.

You don't need to be a Salesforce DevOps expert from day one. We'll support you with industry-recognised training and plenty of opportunities to build your technical knowledge as you grow in the role.


Responsibilities

  • You'll work with some of the world's largest and most recognisable organisations, helping them get long-term value from Gearset.
  • You'll own a portfolio of 80-100 customers, prioritising your time where it can have the biggest impact.
  • You'll use product usage data and account signals to understand where customers are getting value, where they're not, and what to do about it.
  • You'll take ownership of renewal outcomes across your portfolio, spotting risks early and working with customers to keep them on track.
  • You'll work closely with Account Managers to identify and qualify opportunities where Gearset can support customers further.
  • You'll build a strong understanding of your customers, from their technical challenges to their wider business priorities.
  • You'll work towards a growth target that reflects the commercial impact of strong customer relationships.
  • You'll advocate internally, working with Support, Product and Renewal Managers, pulling in the right people to get customers to a good outcome.
  • You'll collaborate with other CSMs to improve how we work, test new approaches and find better ways to deliver value for customers.
  • You'll join a supportive team where feedback, learning and sharing what works are part of how we get better together.

What you'll achieve

  • Help your customers get consistent, long-term value from Gearset, supporting strong retention across your portfolio.
  • Build trusted relationships with the people who use Gearset day to day, as well as senior stakeholders and decision-makers.
  • Own renewal outcomes, understanding what matters to each customer and addressing risks before they become blockers.
  • Recognise when a customer could benefit from more of Gearset and work with Account Managers to explore the opportunity.
  • Understand the signs that a customer may be at risk and work collaboratively to get things back on track.
  • Keep a clear, current picture of every account, so risks and opportunities are visible and there's a clear plan of action in place.
  • Represent your customers internally, making sure their experiences and feedback help us improve how we support them.
  • Develop your knowledge of Salesforce DevOps so you can have useful, credible conversations with technical teams.

About you

  • You have experience in Customer Success or Account Management, where you've been accountable for retention, growth and customer outcomes.
  • You're comfortable learning technical concepts and explaining them clearly to people with different levels of technical knowledge.
  • You take the time to understand what customers are trying to achieve, identify risks and opportunities, and find practical ways forward.
  • You can build effective, long-term relationships with a range of people, from technical users to senior stakeholders.
  • You're organised and detail oriented, keeping track of commitments and next steps across a large portfolio so nothing slips.

Nice to haves

  • Experience working with technical audiences, for example developers, admins, release managers.
  • Experience using product usage data to prioritise a portfolio.

Company Benefits

  • Company Pension Plan
  • Bupa health care
  • Life Insurance & Critical Illness cover
  • Flexible working hours
  • Travel insurance
  • When in-office: Free lunch, fruit, coffee/tea, beers
  • Discounted gym membership, as well as many other wellness benefits
Customer Success Manager at Gearset
Position posted 16 hours ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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