Gismart on cord

Gismart

Support Automation Manager

External position
Remote anywhere
Hiring internally for Gismart?
App Development · Health and Fitness
A leading developer and publisher of wellness, music, and utility apps.
Posted
a month ago
Checked
cord regularly checks that external positions are still open
5 hours ago

Skills & Experience

Job roles: Automation Engineer
Experience level: Mid, Senior, Lead
Core skills considered: APIs, JavaScript
Other skills considered: REST, JSON

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Remote
Work from: Anywhere
Visa sponsorship: Not available

Job Description

Requirements

  • Advanced English proficiency (C1-C2), both written and spoken.
  • Strong expertise in Zendesk, including triggers, tags, macros, and SLA settings.
  • Experience with payment platforms (e.g. PayPal, Stripe).
  • Experience developing automations on low-code platforms (n8n).
  • Proficiency in n8n: Strong understanding of n8n workflow automation platform, including creating complex workflows, integrating APIs, and troubleshooting issues.
  • API Integration: Experience integrating third-party tools and services using APIs to streamline support processes such as ticket management, CRM systems, payment platforms, and communication tools.
  • Problem Solving and Debugging: Ability to identify inefficiencies in existing processes, troubleshoot automation issues, and optimize workflows for better performance and reliability.
  • Collaboration and Communication: Ability to work closely with the support team to understand pain points, translate them into automated solutions, and document processes clearly.
  • Basic understanding of Large Language Models (LLMs), prompt engineering, or AI-powered automation workflows.
  • Experience working with REST APIs, authentication methods (OAuth, API keys), and JSON payloads.
  • Strong analytical mindset with the ability to investigate complex production issues.

Responsibilities


Daily operations

  • Monitor active workflows to ensure consistent performance and stability.
  • Detect and address incidents promptly; take ownership of raised issues.
  • Perform quality control on AI-generated responses sent through support platforms.
  • Monitor automation health, logs, and alerts to proactively identify issues before they impact customers.
  • Ensure production automations remain reliable, scalable, and well-documented.

Implementation

  • Design, build, and maintain automation workflows using tools like n8n, prioritizing modularity and reusability.
  • Write and maintain scripts (JavaScript) and use low-code tools to support new automation cases.
  • Be up-to-date with Zendesk triggers and rules. Make sure our automations align with Zendesk flows.
  • Integrate Zendesk with third-party automation platforms and monitor their stability.
  • Manage authentication and secure integration of third-party APIs used in automations.
  • Troubleshoot automation workflows regularly, proactively resolving errors and refining functionality.
  • Build and update automation workflows based on defined priorities, including tickets, emails, Slack bots, analytics, and more.
  • Run A/B and multi-scenario tests to evaluate automation effectiveness and improve performance.
  • Conduct tests involving multiple applications, request types, and support platforms.
  • Track error logs and troubleshoot failed workflow executions.
  • Work with AI models (LLMs) to build, improve, and optimize customer support automations.
  • Design workflows with reliability, error handling, idempotency, and maintainability in mind.
  • Document workflows and automation logic to ensure knowledge sharing across the team.

Communication

  • Collaborate closely with the backend team to ensure smooth integration of AI solutions. Create tasks for the backend team when new endpoints are required or existing functionality needs enhancement.
  • Collaborate with DevOps to monitor server performance and address any issues impacting automation.
  • Log key automation activities and updates in Confluence to keep the team informed.
  • Coordinate with support leads and agents to collect hands-on feedback for improving automations and review reported tickets.
  • Update the support team on any new or revised automations that may affect their work.
  • Maintain close communication with the Head of Support for task management and roadmap updates.
  • Communicate technical issues clearly to both technical and non-technical stakeholders.

Company Benefits

  • Remote First Working Environment: Our team is widespread and versatile. Just as our product portfolio is. We provide a super flexible working format, allowing you to move anywhere in the world, working either from home or from one of the available corporate hub facilities.
  • Flexible Relocation Packages: Gismart has recently updated its relocation package options. We also provide partial compensation for coworking spaces in order to give employees the opportunity to choose where they are most comfortable working.
  • Flexible Public Holidays Policy: Gismart annually provides 6 fixed public holidays for all locations and gives an employee a possibility to pick their own additional 5 flexible public holidays.
  • 100% Sick Leave Compensation
  • Mental and Physical Health: Medical Insurance, 75% compensation for any Sports Activities, alongside 70% compensation for therapy with corporate psychologists.
  • Personal Equipment Policy: We provide technical equipment depreciation to employees who, for whatever reason, cannot use corporate equipment.
  • Personal Learning and Development: Gismart supports any professional learning and development initiative you may have. The company covers 70% of the course fee within the budget. We also provide 50% compensation for English and Polish classes.
  • Time-off policy: 18 working days of paid vacation, 3 paid personal days per year, adding in an extra one for each new year of working in Gismart.
  • Corporate events: Despite being a Remote-First company, we value face-to-face communication. That is why we frequently organize corporate events across all Gismart hubs.
Support Automation Manager at Gismart
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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