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Global Relay on cord

Global Relay

L1 Technical Support Specialist, (SMB)

London, UK
FinTech · Data
Founded on innovation. Built with purpose. Run with passion.
Active
14 hours ago
Responds to
N/A
Responds in
N/A
Requests
None yet. Be the first one!

Skills & Experience

Job roles: Support Engineer
Experience level: Junior
Core skills considered: Networks, TCP/IP, Network Security

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

Your role:

We are seeking a highly motivated, client-focused Junior Technical Support Specialist to support our Small and Medium Business (SMB) team as part of the Technical Support team. This role is focused on being the first point of contact for our customers, providing foundational support to ensure our services run correctly and smoothly. This role is part of our 24x7 Frontline team, responsible for triaging of tickets, assisting customers with user management and contact management, basic troubleshooting and initial support for Global Relay services. Junior Technical Support Specialists will learn to use Creative problem-solving to understand customer issues, gather necessary information and resolve entry-level Technical problems. They will effectively communicate both verbally and in writing in a fast-paced environment, working to escalate more complex issues to Intermediate and Senior Specialists while handling initial user requests and administrative tasks. This role balances entry level technical troubleshooting capability with an understanding of client business impact, ensuring issues are resolved efficiently and professionally.

Your responsibilities:

  • Be the first point of contact for customers, providing first level technical support for all Global Relay Services.
  • Assist customers' basic technical issues and end user queries.
  • Collect pertinent issue details and create clear, detailed escalation tickets for Intermediate Technical Support Specialists to investigate and resolve.
  • Perform user management requests, self-service requests and simple script import requests.
  • Manage support case queues and case triage to appropriate resources.
  • Manage our customers' authorized contact changes through identity verification and online research to verify ensure records are accurate.
  • Maintain accurate documentation of troubleshooting steps, and resolutions.
  • Handle overflow calls from admins where required.

About you:

You are technically strong, operationally disciplined, and comfortable working within a structured support model. You understand the importance of balancing responsiveness with scalability and process adherence. You thrive in collaborative environments and are comfortable working alone as well as part of a team.

Requirements:

  • Minimum 1-2 Years in a customer facing technical support role.
  • Strong desire to learn and develop technical troubleshooting skills
  • Ability to manage multiple priorities in a structured, SLA-driven environment.
  • Excellent attention to detail and the ability to follow defined policies and procedures.
  • Strong written and verbal communication skills in English.

Your Technical Skills:

  • Basic troubleshooting and problem-solving capabilities.
  • Knowledge of SAML authentication and Single Sign-On (SSO) desired by not mandatory.
  • Familiarity with Office Suite is desired, Prior experience with Salesforce or Jira is an asset.

Basic demonstrable knowledge in two or more of the following areas:

  • Networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)
  • Microsoft Exchange, Office 365, or Google Workspace
  • Windows Server and workstation environments
  • Basic scripting (PowerShell, Perl, VBScript, SQL)
  • Relevant certifications (MCSE, MCITP, CCNA, PMP) is an asset
  • Instant Messaging, SMS, and Voice services

Working conditions:

  • Support is a 24x7 team using a Follow The Sun model.
  • Specialists must be willing and able to work occasionally outside of business hours, including weekends.
  • This role requires 5 days in office working during the probation period (duration 3 months) and 3 days hybrid working thereafter.

Company Benefits

  • Private pension
  • Bonus
  • Full medical cover
  • Dental care
  • flexi working
  • Free fruit
  • Snacks coffee etc.
  • 25 days holiday
  • Life insurance

Interview Process

1. Prescreening Interview
2. Initial Interview
3. Technical Interview
4. Meet & Greet
5. Cultural Interview

D
Talent Acquisition Specialist
Active 14 hours ago
L1 Technical Support Specialist, (SMB) at Global Relay
Message Daniela Kolchagova  ·  Position recently posted

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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