GlobalData on cord

GlobalData

Senior Customer Success Executive

External position
London, UK
Hiring internally for GlobalData?
Analytics · Market Research
We empower clients to decode the uncertainties they face by providing trusted, timely, & actionable intelligence.
Posted
a month ago
Checked
cord regularly checks that external positions are still open
3 days ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Senior
Core skills considered: Account Management, B2B, Customer service, Customer support
Other skills considered: Customer feedback management, Customer profiling, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Senior Customer Success Executive - Mid-Market owns a portfolio of mid-market pharma accounts and is expected to operate with a higher degree of autonomy, commercial sophistication, and team contribution than a Customer Success Executive. You will drive adoption, health, and retention outcomes across your accounts, build multi-threaded relationships that extend to Director level, and act as a genuine commercial partner to your AM - surfacing risk and opportunity with the depth and clarity that enables them to act.

The Senior CSE sets the standard in the Mid-Market team. You are the reference point for how a good account should be managed, how a difficult customer conversation should be handled, and how the AM partnership should work. Beyond your own portfolio, you will contribute to developing the team - sharing playbooks, coaching junior Customer Success Executives, and helping build the operating model that makes the whole Mid-Market function more effective. You do not own commercial contracts, but you are commercially accountable: you understand what it takes to win a renewal and you engineer the conditions for it across every account you touch.


What you'll do

Portfolio Ownership & Adoption Strategy

  • Own a portfolio of mid-market pharma accounts end-to-end - from onboarding through to pre-renewal handoff - with full accountability for health and adoption outcomes.
  • Design and execute account-specific adoption strategies that go beyond initial training to drive sustained, deepening platform use across teams and use cases.
  • Identify adoption ceilings within accounts and develop targeted programmes to break through them - new use cases, new user cohorts, new workflows.
  • Build and activate internal champions to scale your reach within accounts and reduce single-point-of-contact dependency.
  • Deliver use-case based training that speaks directly to the customer's therapeutic priorities and business objectives - not a product catalogue.

Commercial Awareness & Renewal Influence

  • Maintain a clear commercial lens across your portfolio - understand each account's ARR, renewal timeline, budget cycle, and strategic importance.
  • Build the renewal case from day one: document value delivered, track adoption milestones, and ensure the customer has a clear ROI narrative before the commercial window opens.
  • Brief your AM on account health, risk signals, and expansion opportunities with the depth and specificity they need to act - not just status updates.
  • Identify expansion signals proactively - new teams, new therapeutic areas, new decision-makers entering the account - and ensure your AM can convert them.
  • Support at-risk renewal situations by designing and executing intervention plans alongside your AM.

Stakeholder Relationships & Multi-Threading

  • Build and maintain deliberate, multi-threaded stakeholder maps across your portfolio - engaging champions, influencers, and senior stakeholders (Director level and above) across functions.
  • Ensure no account in your portfolio is single-threaded - if your primary contact left tomorrow, you would have a relationship to stand on.
  • Develop senior relationships that go beyond product engagement - understanding the customer's strategic direction, pipeline, and organisational priorities.
  • Help customer champions build the internal case for GlobalData, so that renewal advocacy comes from within the account, not just from your own outreach.
  • Co-lead on structured business reviews that position GlobalData as a strategic partner and create visible, senior-level value alignment.

Customer Health & Risk Management

  • Maintain a proactive, multi-signal health view across your portfolio - going beyond platform usage to monitor organisational changes, engagement quality, champion risk, and commercial signals.
  • Identify and escalate at-risk accounts early, with enough commercial context for AM and leadership to make informed decisions.
  • Develop and execute risk mitigation plans for struggling accounts - diagnosis first, intervention second.
  • Model strong portfolio discipline: prioritise by commercial risk and value, maintain current records in Planhat and Salesforce, and ensure nothing falls through the cracks.

Team Contribution & Development

  • Act as a senior reference point within the Mid-Market CSE team - sharing playbooks, contributing to team sessions, and being the person junior Customer Success Executives turn to for guidance.
  • Mentor and coach CSEs on account management, stakeholder engagement, commercial awareness, and difficult customer conversations.
  • Contribute to the development and improvement of the Mid-Market CS operating model - proposing and testing new approaches, not just executing existing ones.
  • Represent the Mid-Market CS team in cross-functional forums - with AM leadership, Product, and Content - as a credible, informed voice.

What we're looking for

Essential

  • Demonstrable experience in a customer success role managing a portfolio of B2B accounts, ideally in a SaaS, data, or intelligence business.
  • Track record of driving adoption and retention outcomes across a mid-market or SMB account portfolio.
  • Experience building multi-threaded stakeholder relationships including engagement at Director level.
  • Strong commercial awareness - understands the link between CS activity and ARR outcomes, and acts accordingly.
  • Experience designing and delivering use-case based training tailored to specific customer workflows and objectives.
  • Evidence of contributing to team capability - mentoring, playbook development, or process improvement.

Desirable

  • Experience in pharma, life sciences, or healthcare intelligence.
  • Familiarity with CS tools such as Planhat, Salesforce, or Gainsight.
  • Experience running formal business reviews (QBRs, EBRs) with Director-level stakeholders.
  • Prior experience in a senior IC role within a CS team undergoing transformation or scale-up.
Senior Customer Success Executive at GlobalData
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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