Good Energy on cord

Good Energy

Compliance and Assurance Manager

External position
Chippenham, UK
Hiring internally for Good Energy?
Energy and Utilities · EnviroTech
Powering a cleaner, greener world for more than 20 years.
Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
18 hours ago

Skills & Experience

Job roles: Risk and Compliance
Experience level: Senior, Lead
Core skills considered: Stakeholder Management, Communication software
Other skills considered: Client relations

Logistics

Base salary: £45K - £55K
Employment type: Permanent
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

As our Compliance and Assurance Manager for retail energy supply, you will be a strong operational leader, providing clear direction, guidance, and constructive challenge to ensure Good Energy meets its industry obligations. You will own the compliance approach for key supply processes, lead cross-functional teams through regulatory change, and oversee robust assurance frameworks. Reporting to the Head of Information Governance, Risk & Compliance, this role requires a confident leader who can build strong relationships, influence senior operational teams, and drive real improvement across the business.


Responsibilities

  • Stakeholder management & operational influence: Lead, guide, and align operational teams and senior leaders, serving as the trusted expert on regulatory risk. Build strong working relationships across the business and ensure operational teams take ownership of compliance actions and process fixes.
  • Regulatory leadership & subject matter expertise: Act as the main compliance and assurance lead for Retail Energy Supply, providing clear advice on energy supplier obligations across applicable industry codes, including the Standard Licence Conditions, Retail Energy Code, and Smart Energy Code.
  • Team management & development: Provide line management, direction, and professional development support to direct reports, fostering a collaborative and risk-aware compliance culture.
  • Regulatory reporting & submission management: Lead the successful completion of regulatory reporting submissions for Retail Energy Supply, managing senior stakeholders and ensuring all responses are accurate and supported by robust evidence.
  • Incident management & risk escalation: Oversee the management of data breaches, compliance incidents, and regulatory risks across Retail Energy Supply, ensuring timely escalation, reporting, and completion of corrective actions.
  • Regulatory change management: Work alongside the Regulatory Affairs team to assess upcoming regulatory change, determine the operational impact across Retail Energy Supply, and ensure senior leaders are prepared and accountable for delivery.
  • High-risk process assurance: Own and mature assurance frameworks for high-risk Retail Energy Supply processes, including involuntary prepayment meters (PPM), debt, billing, customer vulnerability, and complaints.
  • Quality assurance & insight sharing: Oversee quality assurance activity across relevant teams to ensure insights are captured, shared, and used to drive continuous improvement.
  • Policy, process & control development: Lead the development and maintenance of policies, processes, risk controls, and training materials required to ensure sustained compliance across Retail Energy Supply.
  • Control testing & audit delivery: Own the planning and delivery of control testing across Retail Energy Supply, ensuring key controls operate effectively, findings are tracked to closure, and audit observations are managed to a satisfactory resolution.

What you'll need to succeed

To succeed, you will be a skilled leader and communicator who combines deep energy regulation knowledge with the ability to influence and collaborate with colleagues at all levels. You won't just understand the rules you will know how to make them work in day-to-day operations. You bring a proven track record of managing senior stakeholders (including Ofgem), leading teams, and getting things done across different departments.


Essentials

  • Stakeholder Management & Influence: Proven ability to build strong working relationships, challenge senior leaders constructively, and get buy-in and action from operational teams across the business.
  • Team & Operational Leadership: Strong line management experience, with the ability to set clear direction, mentor colleagues, and build a proactive, risk-aware culture in everyday operations.
  • Energy Industry Regulatory Knowledge: Solid understanding of supply licence conditions, relevant law, and industry code agreements governing the supply of energy, with a proven track record of applying these requirements across retail energy operations.
  • External Regulatory Experience: Previous experience working within the energy industry, including direct communication with external regulators such as Ofgem.
  • Assurance & Risk Frameworks: Experience leading assurance activity within a Three Lines of Defence model and providing senior-level insight on risk management effectiveness.
  • Audit & Regulatory Change Delivery: Proven ability to manage complex regulatory change, project-manage assurance programmes, and engage with internal and external auditors to drive agreed actions through to closure.
  • Policy & Workflow Documentation: Experience in writing and implementing policies, alongside the ability to interpret technical concepts and turn them into clear, operational working documents.
  • Third-Party Management: Ability to manage third parties and associated contracts effectively.
  • Attention to Detail: Demonstrable attention to detail alongside clear verbal and written communication skills.

Desirables

  • Specific Regulatory & Code Focus: Practical experience engaging with industry parties such as the Retail Energy Code (REC), Smart Energy Code (SEC), across schemes including Warm Home Discount (WHD) and Feed In Tariff (FIT) as well as compliance initiatives such as involuntary prepayment meters.

Company Benefits

  • Great allowances for hybrid working: We support employees with their commuting expenses and provide flexibility for remote working.
  • £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
  • £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
  • £500 annual development allowance - to spend on your chosen development area, whether that’s in your current role, or future roles.Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
  • Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5you’re your base salary.
Compliance and Assurance Manager at Good Energy
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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Message Alex Yeates at Starling Bank
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