Hargreaves Lansdown on cord

Hargreaves Lansdown

Head of Trading Services

External position
Bristol, UK
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Investment · FinTech
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Posted
a week ago
Checked
cord regularly checks that external positions are still open
17 hours ago

Skills & Experience

Job roles: Head of Operations
Experience level: Senior, Lead, Leadership
Core skills considered: Building Teams, Business Analysis, Business Development Strategy, Stakeholder Management
Other skills considered: Process management, Operations recruiting, Commercial recruiting, Customer service

Logistics

Base salary: Undisclosed
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Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

This is a senior leadership opportunity to shape the trading capability at the heart of HL's Brokerage business. As Head of Trading Services, you will lead the Dealing Desk, and own the service model, controls and performance across the full trading lifecycle. Your focus will be on ensuring clients receive fair, reliable and efficient access to financial markets across equities, ETFs, funds and other investment products.

Reporting to the Brokerage Director, you will own the day-to-day performance, control and continuous improvement of Trading Services. You will work closely with Product, Technology, Operations, Risk, Compliance, Partnerships and external execution partners to strengthen client outcomes, operational resilience and the overall trading proposition.


What you'll be doing

  • Set the Trading Services strategy and operating model, aligned to Brokerage growth, client needs, market developments, commercial priorities and the end-to-end service from order capture to fulfilment.
  • Lead the Dealing Desk, ensuring client orders are captured clearly, routed appropriately and fulfilled through fair, timely and accurate execution.
  • Maintain effective supervision, escalation and quality assurance across complex orders, large trades, periods of market volatility, trading issues and client-impacting events.
  • Develop high-quality services for complex and higher-value client needs, including worked orders, liquidity sourcing, price optimisation and dealer-assisted trading support.
  • Monitor execution quality, fill rates, order completion, pricing outcomes, order-routing performance, service standards and client-impacting issues.
  • Oversee best execution, Consumer Duty outcomes, trading controls and conduct, working closely with Operations, Risk, Compliance and relevant Best Execution forums.
  • Oversee broker, market maker and execution counterparty performance, ensuring service levels, market access and liquidity arrangements support strong client outcomes.
  • Ensure Trading Services operates within defined control frameworks, risk appetite and operational resilience expectations, with effective incident response, root-cause analysis and remediation.
  • Provide business leadership and subject matter expertise for trading improvements, regulatory change, market access enhancements and order journey improvements.
  • Lead, develop and inspire a high-performing team of approximately 15 colleagues, creating a culture of client focus, operational excellence, commercial accountability, strong risk awareness and collaboration.

Essential experience and capabilities

  • Senior leadership experience within retail brokerage, an investment platform, dealing, trading services or financial markets, with accountability for trading execution, dealing operations or client-facing trading services.
  • Deep understanding of retail brokerage execution models, market structure, order capture, routing, execution and the operational demands of high-volume trading environments.
  • Strong knowledge of equities, ETFs, funds and trade execution workflows, including electronic and dealer-assisted execution, worked orders, fulfilment and exception management.
  • Experience leading dealing, trading operations or execution support teams, with strong supervision, control, escalation, incident management and service performance disciplines.
  • Strong understanding of best execution, Consumer Duty, market conduct, operational resilience and execution-related risk and control frameworks.
  • Experience managing brokers, market makers, liquidity providers or execution counterparties, with a focus on service performance, execution quality and client outcomes.
  • Ability to use trading, execution and operational management information to assess service quality, strengthen controls and support commercial and client outcome decisions.
  • Strong commercial awareness, leadership, stakeholder management and communication skills, with the ability to influence senior stakeholders, external partners and cross-functional teams.

Desirable experience

  • Experience delivering trading enhancements, regulatory change or operational improvements across Product, Technology, Operations, Risk and Compliance.
  • Experience shaping order capture requirements and validating order fulfilment processes.
  • A track record of building an inclusive, high-performing and client-focused trading function.
Head of Trading Services at Hargreaves Lansdown
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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