Healios on cord

Healios

Partnerships Manager

External position
Remote in UK
Hiring internally for Healios?
HealthTech · Wellness · Mental Health
We’re redefining the way mental health, autism, and ADHD services are delivered for children and young people – and changing the lives of those we support for the better.
Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
11 hours ago

Skills & Experience

Job roles: Business Development Manager
Experience level: Mid, Senior, Lead
Core skills considered: Account Management, Business development, Stakeholder Management, CRM
Other skills considered: Customer service, Customer support, Communication software

Logistics

Base salary: £60K - £70K
Employment type: Permanent
Remote working: Remote
Work from: Within United Kingdom
Visa sponsorship: Not available

Job Description

The Partnerships Manager is primarily accountable to grow the financial value of each Healios account through existing contracts as well as cultivating new revenue opportunities. Your goal is to ensure key service decision makers view Healios as an embedded extension of their service and an integral part of their transformation and sustainability plans.

A key part of your role will be the Healios' Net Promoter Score (NPS) in existing accounts you are accountable for. Central to this role is exceptional skills and capabilities in stakeholder mapping and advocacy development across the key service decision makers and key influencers with existing accounts.

Excellent interpersonal skills is essential for successful customer relationship management with a focus on understanding the customers challenges, needs and goals in order to provide solutions which ultimately deliver impact, value, satisfaction as evidenced through increased financial value of the account, account retention rates and customer NPS results.


Responsibilities

  • Developing customer relationships with the key decision makers within the NHS accounts you are accountable for and driving new revenue growth opportunities within the account.
  • Developing a deep understanding of the customers short term challenges as well as mid term goals, collaborating with internal cross functional teams to create solutions which deliver impact and value for the customer.
  • Planning and attending virtual and in-person meetings with all key service decision makers and target customers as per Healios KPI's.
  • Mapping all key decision makers across the account, building a demonstrable and measurable plan to grow Healios brand advocacy, mobilising the advocates to help improve Healios NPS as well as cementing Healios' position as a core partner within their long term sustainability and transformation plans.
  • Planning, scheduling and facilitating regular account meetings with relevant external and internal stakeholders associated with the successful delivery of our commissioned services using qualitative and quantitative data to proactively track performance and anticipate any customer concerns
  • Updating all key customer information in the Healios CRM system
  • Collaborating closely with internal teams such as Growth, Operations, Clinical, Finance, Product and Tech to ensure the customer has a coordinated experience of collaborating with Healios, delivering on time and in budget.
  • Working with internal stakeholders to prepare customer reports which demonstrate impact and value by focusing on what matters most to the customer, clients and families we provided services for.
  • Staying attuned to forthcoming market changes which affect the needs and requirements of our customers, providing insights to inform company strategies which ensure we maintain a strong value proposition and a competitor advantage.

Requirements

  • Preferably proven and prior account manager/partnerships manager and/or sales experience in the mental health/ND assessment industry
  • Proven track record and demonstrable impact of influencing key decision makers into brand advocates as part of your customer relationship management strategy.
  • Proven track record in not only retaining and maintaining account revenue, but also quantifiable evidence of how you have organically grown the account revenue by identifying new growth opportunities
  • Results-oriented, highly motivated individual with a proactive attitude toward nurturing existing relationships as well as building new relationships and advocacy amongst key decision makers and influencers.
  • Ability to thrive under pressure and successfully deliver upon the customers needs and goals within the constraints identified and agreed.
  • Excellent communicator and collaborator, able to efficiently and successfully work with both external and internal stakeholders to achieve the agreed objectives and Key Performance Indicators of the contract.
  • Excellent facilitator able to successfully plan and facilitate both smaller meetings as well as larger workshops with both external and internal stakeholders where there is a clearly defined outcome and actions which get fully implemented and delivered.
  • High emotional intelligence, able to seamlessly adapt your style and approach based on different customers persona's and profiles for successful customer relationship management.
  • Analytical and problem-solving capability with an ability to think laterally and creatively to achieve win-win outcomes.
  • Demonstrable planning, organising and prioritisation skills, able to work with structured templates and frameworks for what good looks like which forms the basis for goal setting, tracking, reporting, learning and performance management as part continuous improvement.
  • Strong understanding of the evolving NHS landscape and what matters most to NHS key decision makers who are accountable for commissioning and providing mental health and neurodevelopmental services.
  • Willingness to travel within the UK for face-to-face meetings with key NHS accounts, attend briefings, and conferences on a regular basis.
  • Commitment to a culture of openness, collaboration, accountability and performance with a curiosity and drive for continuous improvement.
  • Skilled in reporting and using data to inform decision-making and prioritisation.
  • Passion for supporting individuals to improve their lives.
  • Commitment to ethical practices and adherence to the highest standards of safeguarding adults/children.

Company Benefits

  • 33 days holiday (including bank holidays and closure days)

  • Contributory Pension Scheme

  • Fully personalised flexible benefits package

  • Enhanced family friendly policies

  • Flexible, home based role

  • Company laptop, plus a personalised home office allowance

  • CPD/Growth day per year, plus personal development allowance to invest in your growth

  • Bespoke Healios Training, including schedule of monthly CPD for clinicians

  • A collaborative culture where curiosity, creativity, experimentation and innovation are fostered

  • A highly motivated and energetic team bringing a wide range of talents, experience and knowledge to solve complex challenges

  • Autonomy to shape and design world leading clinical pathways that harness the power of combining technology with evidence-based interventions and a human touch

  • Opportunities to grow and further develop your professional interests

  • A culture that challenges the status quo in pursuit of providing exceptional healthcare and an unrivalled experience for the clients and families we support

Partnerships Manager at Healios
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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Message Alex Yeates at Starling Bank
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