HeliosX on cord

HeliosX

Logistics Coordinator

External position
Royal Leamington Spa, UK
Hiring internally for HeliosX?
HealthTech
Health tech to improve the quality of life for everyone.
Active
over 6 months ago
Posted
5 days ago
Checked
cord regularly checks that external positions are still open
23 hours ago

Skills & Experience

Job roles: Operations
Experience level: Mid, Senior
Core skills considered: Business Analysis, Business development, Business Development Strategy, Process management, ERP
Other skills considered: Excel, Stakeholder Management, Communication software, Customer service, Customer support

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

We're looking for a highly organised and proactive Logistics Coordinator to join our Operations team and play a key role in the day-to-day management of final mile operations across all HeliosX brands and products. This role will work closely with our courier partners to coordinate collections, provide accurate forecasts and ensure deliveries run smoothly, while also supporting performance reporting, investigating delivery failures and managing compensation claims in line with our contractual agreements.

This is a hands-on role in a fast-paced environment, where attention to detail, strong communication and a proactive approach will make a real difference to our operational performance and customer experience.


What you'll do

  • Reporting and Documentation: Maintain comprehensive records and provide regular reports on inbound and outbound shipments, inventory levels, returns, and overall logistics performance.
  • Return Management: Manage the return process from couriers, including handling returns and coordinating with partners, finance, and customer service. Oversee return inventory processes such as disposition and refurbishment.
  • Identify inefficiencies in the returns process and develop measures to reduce.
  • Collaboration: Build and maintain effective relationships with key stakeholders, including internal teams, partners, and third-party logistics (3PL) partners, to ensure smooth operations and resolve issues as they arise.
  • Logistics Optimisation: Identify areas for improvement within logistics and supply chain processes. Collaborate with internal teams and logistics partners to implement enhancements and provide business recommendations for increased efficiency and cost-effectiveness.
  • Point of escalation and resolution for day to day service failures
  • Plan collections of both inbound collections, Yorkes, pallets and returns. Ensure they are communicated with the Hubs
  • Deal with escalations on service - monthly review process in place, using courier data and customer service insights to resolve live issues.
  • Delivery success monitoring and tracking, using industry data to assess vs best in class.
  • Invoice analysis / sense check - work with finance and fulfilment operations to ensure the correct service types and ship methods are charged and challenged effectively.
  • Refund / replacement claims- ensure there is a robust process in place to collect credits for failed deliveries up to our contractual requirements.
  • Safety or conduct issues of delivery drivers or couriers investigated and addressed.
  • Using couriers data to analyse delivery failures - looking to work with courier partners to improve performance.
  • Compare and contrast vs customer service data views on delivery performance.
  • Present weekly and monthly performance reports on both service and costs to Supply Chain leadership.
  • Work with the product team on courier management system solutions and dashboards.

What you'll bring to HeliosX

  • 5+ years experience in supply chain operations - specifically within carrier management / or within a courier.
  • Proven experience of successful interaction with key stakeholders, both internal and external (third party suppliers).
  • Experience within a start up / scale up environment (desirable).
  • Pharmacy / healthcare experience advantage but not essential.
  • Ability to demonstrate effective cross-functional working to achieve results.
  • High level of logical thought used in problem solving.
  • Ability to deal with data from various sources and use it to analyse performance and challenge contractors / couriers.
  • Good level of excel / Google Sheets competency.
  • Experience of working within an ERP or MRP system.
  • Good communication written and verbal.
  • Comfortable working in a fast paced environment.

Company Benefits

  • Generous equity options for every employee
  • 25 days holiday
  • Private health insurance
  • Contributory pension scheme
  • 40% gym discount
  • Deep discounts on all HeliosX group products (Dermatica etc.)
  • Training and development budget
  • Fruit and snacks in the office
  • Free Kindle, books and HeadSpace account
  • Monthly social events (recent trips have included Junkyard Golf, Flight Club and London Shuffle)
  • An awesome team of bright and motivated people to work with!
Logistics Coordinator at HeliosX
Position posted 5 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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