HelloSelf on cord

HelloSelf

Clinical Account Manager (CBT)

External position
London, UK
Hiring internally for HelloSelf?
HealthTech · Mental Health
Building a better way to treat and approach mental health
Active
over 6 months ago
Posted
2 months ago
Checked
cord regularly checks that external positions are still open
4 hours ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Mid, Senior, Lead
Core skills considered: Account Management
Other skills considered: Onboarding

Logistics

Base salary: £50K - £55K
Employment type: Permanent
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

We re looking for a qualified CBT therapist who wants to step into a commercial account management position - and who is energised, not deterred, by that shift. You ll own the full lifecycle of our clinical partnerships - from scoping and go-live through to growth and renewal. Your primary focus at the outset will be a large, established case management partner, and you ll be responsible for making that account a success: growing throughput, hitting SLAs, and deepening the relationship commercially. Roughly 60% of your time is account management and partnership work; 40% is direct clinical delivery and providing risk and safeguarding advice/consultation to HelloSelf s therapy network alongside the Clinical Excellence Team. That clinical component isn t incidental - seeing members from the accounts you manage is how you stay sharp on what we re actually delivering, and it s part of what makes you credible in the room with partners. You ll also work with Neurodiverse and/or CAMHS members depending on your specialism and the partner s needs. You ll report to the Head of Clinical Partnerships and work closely with our Clinical Excellence, Customer Operations and Product teams.


Key Responsibilities

  • Act as the single point of contact for your partner the face of HelloSelf in every conversation.
  • Drive account growth: increase referral volume, deepen the relationship, and identify upsell and expansion opportunities.
  • Manage the full partner lifecycle from onboarding through go-live and into business-as-usual.
  • Run regular partner check-ins, deliver outcome reports, and lead commercial reviews.
  • Spot risks early and resolve them before they become problems for the partner or for us.
  • Ensure SLAs are met and referrals flow cleanly through the system.
  • Coordinate across internal teams clinical, operations, product to keep delivery on track.
  • Own the partner briefing, scope documentation and delivery design so there s always a single source of truth.
  • Track weekly active members and usage data; flag trends and act on them quickly.
  • Conduct a protected clinical caseload (approximately 20% of your time) with members from the accounts you manage, maintaining your BABCP accreditation and clinical standards.
  • Use your direct clinical experience to inform how we improve delivery for the partner you re not just reading reports, you re seeing the work.
  • Represent HelloSelf confidently in clinical and commercial partner meetings you re the grown-up in the room on both dimensions.
  • Liaise with our Clinical Excellence team on quality, outcomes and any clinical concerns arising from your accounts.
  • Feed insights from partners and members back into product and clinical decisions.
  • Work directly with our product, engineering and design teams to develop and improve our technology and AI solutions your clinical perspective on what partners and members need is essential input, not a nice-to-have.
  • Help shape and refine our clinical account management model as we grow.
  • Support the development of a repeatable, scalable approach to clinical partnerships.

About You

  • Qualified CBT therapist, BABCP accredited with at least 2 years experience post-qualification.
  • Commercially curious you re drawn to the business side of healthcare, not just the clinical side. You want to understand how the commercial model works and you re motivated by growing an account, not just servicing it.
  • Some exposure to account management, partnerships, or commercial roles whether inside or outside a clinical setting. Or a compelling reason why you re ready to make that move.
  • Confident in external meetings: you hold your own with senior stakeholders and represent HelloSelf professionally with partners.
  • Organised and delivery-focused you track what you ve committed to and follow through.
  • Comfortable with data: you can read a report, spot what matters, and act on it.
  • Excellent theoretical understanding and practice of evidence-based and NICE-recommended therapies is essential and you re genuinely interested in how technology and AI can extend what those therapies can do.
  • Experience in case management, occupational health, insurance or EAP environments is a plus.
  • Experience in safeguarding and managing risk is a plus.

Company Benefits

TBC
Clinical Account Manager (CBT) at HelloSelf
Position posted 2 months ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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