HiBob on cord

HiBob

Enterprise Customer Success Manager

External position
Hiring internally for HiBob?
Software Development · HR and Recruitment
HiBob is on a mission to transform how organizations operate in the modern world of work
Active
over 6 months ago
Posted
2 months ago
Checked
cord regularly checks that external positions are still open
1 hour ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Senior, Lead
Core skills considered: Account Management, B2B, Customer service, Customer support, Customer feedback management
Other skills considered: Customer profiling, Stakeholder Management, Business Development Strategy, Sales automation tools, Sales forecasting

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

We are seeking an AI-Forward AE Enablement Manager to serve as the capability-building expert for our global New Business organisation. In this role, you will design, deliver, coach, and reinforce the programmes that improve opportunity progression, conversion performance, deal quality, forecast predictability, and sales cycle efficiency. The purpose of this role is simple: to help AEs win more consistently by building smarter, faster, and more commercially effective sellers who position HiBob with confidence, reduce deal-stage stagnation, and improve conversion performance. You will act as both trainer and coach - helping Account Executives build the confidence, skills, and commercial judgement required to lead value-based customer conversations.


Who You Are

  • 8+ years of total experience across Sales, Sales Enablement, or other related GTM functions, including 3-5 years of dedicated experience in Sales Enablement, coaching, or capability development roles.
  • Strong understanding of enterprise sales cycles, qualification, discovery, opportunity management, commercial conversations, negotiation, and forecasting.
  • Experience delivering training, coaching, workshops, certifications, or capability-building programmes.
  • Familiar with modern sales methodologies, AI-assisted workflows, and enablement technologies.
  • Strong communicator, coach, and collaborator with the ability to influence stakeholders across multiple regions and functions.
  • Passionate about developing people, improving performance, and helping sellers achieve commercial success.

Core Responsibilities & Functional Ownership

A strong enablement rhythm already exists across the business and must continue uninterrupted. Alongside supporting critical business priorities, strategic initiatives, and field enablement needs, this role is responsible for continuously improving how Account Executives learn, execute, and win. The role is focused on four core pillars:

  • Capability Development
  • Sales Methodology & Execution Excellence
  • Stakeholder Partnership & Programme Management
  • AI-Powered Selling

Capability Development

  • Design and deliver role-specific enablement programmes that improve conversion performance, deal quality, forecast accuracy, and sales cycle efficiency.
  • Act as both trainer and coach, facilitating engaging learning experiences that develop practical selling capability and drive measurable behavioural change.
  • Ensure learning is rooted in active opportunities, customer conversations, pipeline reviews, and real-world selling situations rather than hypothetical scenarios.
  • Build confidence, commercial acumen, and customer-facing excellence across the AE organisation.
  • Regularly participate in customer calls, deal reviews, forecast reviews, pipeline inspections, and leadership operating cadences to identify capability gaps, validate enablement priorities, and ensure programmes remain grounded in real customer conversations and active opportunities.

Sales Methodology & Execution Excellence

  • Bring together the skills, methodologies, tools, customer insights, and value narratives required for AEs to successfully progress opportunities from discovery through close.
  • Enable sellers to confidently articulate Why Change, Why HiBob, and Why Now across different buyer personas, industries, and customer situations.
  • Develop capability across discovery, evaluation, stakeholder alignment, objection handling, commercial conversations, negotiation, and opportunity progression.
  • Partner with Sales Leadership to operationalise and reinforce agreed sales methodologies, qualification frameworks, forecasting standards, and deal inspection practices.
  • Build inspection, adoption, and reinforcement mechanisms that drive consistent execution of sales methodologies and identify opportunities for ongoing capability development.
  • Partner with the Performance Coaching Manager to ensure methodology reinforcement, inspection, and coaching frameworks are embedded into the day-to-day operating rhythm of the sales organisation.

Stakeholder Partnership & Programme Management

  • Own the AE enablement calendar, ensuring training, certifications, coaching sessions, methodology reinforcement, strategic initiatives, and campaign readiness activities are prioritised and delivered at the right time.
  • Align enablement activities to business priorities, pipeline objectives, conversion goals, GTM initiatives, and identified capability gaps.
  • Partner closely with Product Marketing, GTM Strategy, Revenue Operations, Sales Leadership, and regional stakeholders to deliver a cohesive enablement experience.
  • Translate buyer insights, ICP evolution, industry trends, competitive positioning, and strategic initiatives into practical enablement programmes that support business outcomes.

AI-Powered Selling

  • Drive adoption of AI-assisted selling workflows across the AE organisation.
  • Train AEs on leveraging AI for account research, discovery preparation, stakeholder mapping, deal strategy, follow-up creation, and productivity improvement.
  • Partner with GTM Strategy, AI Mind, and Product Marketing to embed AI skill packages and emerging ways of working into AE capability programmes.
  • Ensure AI becomes an embedded part of how sellers operate, with adoption tied to measurable conversion, productivity, and forecast outcomes.

How Overall Success Is Measured / Sales Performance Indicators

  • Stage-to-stage conversion rates
  • Qualified pipeline progression
  • Reduced deal-stage stagnation
  • Forecast hygiene and opportunity quality
  • Win rate improvement
  • Reduced sales cycle length

Company Benefits

  • Company share options plan
  • 25 days’ annual leave
  • Pension scheme
  • Private healthcare allowance
  • ‘HiBrid’ working model - 2 days a week in the office
  • Work from home allowance - to get your home office set up!
  • 4 x Bob Balance Days - a company-wide long weekend for rest and relaxation
  • Free eye tests and glasses up to £200
  • Awesome employee referral program - $2,500 for each successful referral
  • Cycle to work scheme
  • Season ticket loan
  • Work from anywhere (Temporary remote work from anywhere in the world for up to 2 months, after 6 months of employment)
  • 2 x volunteering days to support your community
  • We love birthdays - take the day off and receive a special gift
  • Office happy hours, socials, and activities
Enterprise Customer Success Manager at HiBob
Position posted 2 months ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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