HiBob on cord

HiBob

Customer Success Solution Architect

External position
Hiring internally for HiBob?
Software Development · HR and Recruitment
HiBob is on a mission to transform how organizations operate in the modern world of work
Active
over 6 months ago
Posted
3 weeks ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Mid, Senior
Core skills considered: Account Management, Customer service, Customer support, CRM, Business Analysis
Other skills considered: Communication software, Customer feedback management, Data Protection, Privacy

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

HiBob is seeking an experienced Payroll Solution Architect (Payroll CSA) to join our Customer Success Solutions Architect team. In this pivotal role, you'll develop a deep expertise in HiBob's UK Payroll module- serving as a bridge between customer needs, product vision, and scalable business outcomes.

As a Payroll CSA, you'll be a trusted advisor and strategic partner to both our clients and internal teams. You'll collaborate closely with Product, Customer Success, and R&D to ensure the UK Payroll roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of UKP, mitigate risk, and ensure organisational agility.

You'll lead client conversations on UKP best practices, scenario planning, process optimisation, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across HiBob, you'll make UKP a true strategic lever for our clients' success.


Requirements

  • Deep understanding of UK Payroll legislation, compliance requirements, and operational processes.
  • Proven experience in a technical, customer-facing role such as Solution Architect, Implementation Manager, or Payroll Systems Consultant.
  • Proven experience configuring or implementing payroll platforms in a SaaS or B2B tech environment.
  • Strong analytical skills and the ability to solve complex technical and regulatory challenges.
  • Comfortable working across departments and engaging both technical and non-technical stakeholders.
  • Clear communicator, capable of delivering guidance and support with empathy and precision.
  • A passion for delivering success - you're a client-focused team player who thrives on solving challenges.
  • A self-starter attitude - you're resourceful, proactive, and always looking for ways to improve processes.
  • Fluent in English - written and spoken.
  • CIPP qualification or equivalent is preferred.

Bonus

  • Experience supporting a payroll bureau or managing multiple client payrolls.
  • Familiarity with HRIS or finance system integrations.
  • Experience influencing product development and participating in roadmap planning.
  • Background in SaaS platforms, especially those supporting HR, payroll, or finance teams.
  • Exposure to payroll automation, analytics, or multi-country payroll processes.
  • Practical knowledge of data privacy and compliance frameworks impacting payroll.

What will you do?

  • Provide consultative guidance to clients on UK Payroll configuration, system design, and integration points within their tech stack.
  • Lead discovery and planning sessions to assess payroll readiness and define implementation success criteria.
  • Troubleshoot complex issues and serve as an escalation point for Payroll-related technical concerns.
  • Translate evolving legislation and payroll operations into actionable system recommendations.
  • Partner with Product and R&D to validate new features, support beta testing, and improve system functionality.
  • Create scalable frameworks and playbooks that support efficient and repeatable Payroll onboarding.
  • Drive internal knowledge sharing, establishing yourself as the subject matter expert for Payroll within the CS organisation.
  • Continuously identify opportunities to enhance tools, processes, and methodologies - improving efficiency, customer outcomes, and the overall experience from using Hibob.

Company Benefits

  • Company share options plan
  • 25 days’ annual leave
  • Pension scheme
  • Private healthcare allowance
  • ‘HiBrid’ working model - 2 days a week in the office
  • Work from home allowance - to get your home office set up!
  • 4 x Bob Balance Days - a company-wide long weekend for rest and relaxation
  • Free eye tests and glasses up to £200
  • Awesome employee referral program - $2,500 for each successful referral
  • Cycle to work scheme
  • Season ticket loan
  • Work from anywhere (Temporary remote work from anywhere in the world for up to 2 months, after 6 months of employment)
  • 2 x volunteering days to support your community
  • We love birthdays - take the day off and receive a special gift
  • Office happy hours, socials, and activities
Customer Success Solution Architect at HiBob
Position posted 3 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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